This is seriously one of the worst run department stores I have ever been to. The people that work here don't have a clue about customer service. I don't blame the employees as I'm sure the training is crap, the pay is dog shit and management is non-existent. I live 2 minutes from this location and will drive Nordstom in Skokie or Von Maur in Glenview . At least you get service and competent people that work there. Not a shock that Macy's has been closing stores all over. I will never step foot in this location again. read more

I have been shopping at this store since it was Marshall Fields so going back around 20 years. When it was Fields it was a great store in that it had upscale ladies clothes, service was great and the store kept its appearance up. Since it became a Macy's store about 10 years ago it has gone straight down hill in every way. The store has not seen a bit of moderrnization in all that time. The same tile, carpeting, pictures on the walls, etc, is still there. Its become ratty looking and dumpy. The store is always a mess because they have cut the employees. Now the clothes are getting cheap and service is non existent. I miss the old days when this was not the case. I have recently decided that I deserve better and I will no longer shop there. I am now going to Lord & Taylor, Saks and Nordstroms where customer satisfaction matters. read more

I am not a regular Macy's shopper - I usually only go there when I receive a gift card or if there is a sale that is just too good to be true as I find them to be way overpriced...but that's a whole other story. As far as this particular Macy's, it's kind of small in comparison to other locations, but since I usually only go to their perfume counters or housewares department, I will say that the perfume sections at this location were just fine, but the housewares section located in the lower level was really small and terribly under-stocked. It's not like I had a million dollar gift card to spend, but it would have been nice to have a few more choices. I ended up picking several smaller kitchen gadgets that I had been wanting to get and with the balance I made sure to keep my imaginary diet at bay by purchasing a nice amount of Frango Mints. The one GOOD thing? Very nice customer service rep who helped us with some random questions we had about the Frango Mints (wow, have they expanded that line)... Never let good customer service go unnoticed, wish I would have gotten her name - whatever your name was, thanks for your help and patience with us as we tried to determine which type of mint would help us expand our waistline. read more

First of all, Macy's will never be Marshall Field's. Honestly, I'm still upset over that, but it hasn't stopped me from shopping at Macy's. Macy's is a pretty good store that offers pretty good quality items for a pretty good price. I like their housewares department and I like how they've partnered with people like Emril and Martha Stewart for some of their products. The prices are good and even better if you have a Macy's card. I always get coupons from them in the mail. I haven't had any issues with the service when I've gone in. However, for the downsides, sometimes the selection isn't as good as it should be and I've had a hard time finding checkout areas since they are buried in departments instead of in one section. But, again, it won't keep me from shopping there. read more

If I ever get the opportunity to have one of those kitschy teen shopping montages like in the movies, this would be where I'd have it. Between the amazing collection for petite sisters such as myself and the Martha Stewart collection in the home & cookware section downstairs, I gather that the economy will soon be doing just fine. Go 'head, Macy's at Vernon Hills - and God Bless Uh-Merica! read more

After a terrible experience at Mens Wearhouse, the boo suprised me by saying that he still had some shopping energy left. That's all I needed to hear and off we went to Macy's to look for suits for our upcoming wedding. The mens section was having crazy sales, so it was a bit messy between that and rolling out new product, but we didn't mind. We totally scored at this place! We found the suits that the guys will be wearing as a realtively new line to the store. We actually pulled the suit right off the rack, but don't tell anyone that. We are so excited and relieved to have found the menswear that we are going to celebrate by taking them all shopping at once and treating them to pizza and beer. :) read more

Personal shopper, JoAnn Hack, is nothing short of A.M.A.Z.I.N.G.!! I called her yesterday to tell her I have a black-tie event to go to and made an appointment to come in today to try on dresses over my lunch hour. I've worked with her several times now and she understands my body type and has gotten to know my style preferences. Upon arrival, she whisked me into the dressing room where she had several dresses pre-selected. Pointed out the one she thought I'd like best - I tried it on and LOVED it. I spent less than 10 minutes from the time I stepped into the store to the time I paid and was walking out. JoAnn, I cannot thank you enough! JoAnn, Macy's is lucky to have you! I look forward to working with you again soon. read more

I would give negative stars if I could. Macy's said I couldn't earn points unless I got a different/new number since the old one was linked to an inactivated credit card. So after a few times talking to customer service I said ok, no points. Then in the past month things I have been returning I have been getting less than I paid for. All of a sudden I'm accruing points and when I purchase online, points are automatically being used. When you return they don't take away points, they convert points to cash so you get less then you paid for. Sneaky. Plenty of places to shop, go elsewhere read more

Today I stopped at Macy's in Vernon Hills to look for sunglasses as it is pretty much the only department store left in the area. To begin with, this store is perpetually understaffed but I knew that going in. However, I'm actually writing this review because of the atrocious state of the women's restroom! Every toilet but one was filthy, full, or stopped up! Come on!! Macy's, you can hardly keep your doors open these days as is, and this is how you take care of your store and let your customers know you value them?! Disgusting!! I don't say thIs often to anyone about anything, but Macy's management, you should be ashamed! read more

Is this store closing????? I tried to purchase a bunch of items, 8 in total, and walked out with 2. Nothing in stock! Had to wait forever for a sales associate at Bobby Brown that I had sufficient time to notice how run down and dirty the area looked to me. Once a sales associate was kind enough to acknowledge my presence from another counter she kept opening "storage" drawers that we either empty or near empty. Everyone offered to order the out of stock items and have them shipped but I can order online on my own. Wonder why brick and mortar is losing to on-line shopping this experience is it! read more

This review could be about the fact that finding a cashier at the Vernon Hills, IL store often requires a long search because the store is woefully understaffed. Today, however, I am writing about the horrible customer service that I received on the phone today. This xmas season, I bought several items at the Macy's store and ordered a few more from their website. One item that I had ordered on December 2nd still had not arrived today, Dec 30. A call to customer service resulted in my talking to three representatives. It seems that UPS had lost the item, and the item is no longer available, so I was offered a credit to my account. When the Macy's representative told me the account number that she would be crediting, it was NOT my number! She then verified all my personal information with me, but she could not explain why the account number that she had was not the number on my card, so she transferred me to another rep. That person could only tell me that Macy's must have used an old card number, and she then asked me to check to see if any of my old cards had that number. I could not do that because I, like most people, do not file old expired cards for future reference. Then the rep told me that my account, which was originally issued from Marshall Field's 46 years ago, had changed numbers several times since it became Macy's, and that Macy's may not have updated all their departments with current numbers for all customers. I continued to try, without success, to get her to explain to me how I was going to get a credit for my lost item if Macy's was using a number different than the one on my Macy's credit card. The rep became frustrated and said "Sheesh!" I asked to speak to her supervisor twice, but she kept talking. So, I apologized for taking so much of her time, told her thanks and happy new year, hung up, and called Customer Service back in hopes of getting an explanation from a different rep--I did not get one. I settled for a promise that a credit would be issued to my account within 24 to 72 hours, and I could call back in three days to make sure it was. This "customer service" was totally unacceptable. Badly done, Macy's, badly done! Oh, how I miss Marshall Field's! read more

This location is very disappointing. It is holiday season and they're severely understaffed and the staff that is there doesn't have a good work ethic at all. We waited for over 10 minutes for someone to ring us up and there were 5-6 people waiting behind us to check out as well. I haven't even mentioned the dressing room locks that don't work, sucker sticks and stains on the carpet, clothes that are laying on the floor or ones that are clearly not from that department. I don't go to the mall often but I can't believe this is the norm. Thoroughly disappointed in this location. read more

wasnt able to spend too much time here but the mens section was a mess..... like when was the last time an employee cleaned up there?? the store was crowded and busy, i didnt find what i wanted so i just left.... seems like the selection is less than woodfield macys... think id rather go to woodfield than this macys...... read more

This Macy's location is okay. Certainly not my favorite. I love the downtown Chicago location. Even the Old Orchard location is better. The selection here is okay but not great. Sizes are often picked over. read more

Small selection of suits, way more expensive than anyone else and bad service.

I went to this Macy's to find my boyfriend a watch for his birthday. I went over to the men's watches and approached a lady working there. I asked her if she could help me look for a watch in my price range. She hesitated and said let me go get someone who knows more about watches, which was fine. What I am frustrated about is the man that came over didn't even help me pick out a watch. Just pointed and said these might be in your price range. Then proceded to try to sell me a Macy's card. In my opinion in customer service you are suppose to go with your customer and pick a few things out for them to get then started. He clearly knew I didn't know much and didn't offer me any more help then that. I'm very disappointed. I went to Sears instead and the lady there was very helpful. I recommend having people on the floor that want to sell stuff. read more

DON'T BUY ANY OF THEIR DIAMOND BRACELETS!!! THEY WILL SNAG ANYTHING YOU WEAR. I bought at the Northbrook store that was closing which was all sales final. Sadly I did not wear them until I got home and it was too late! I went to another store and tried them on and the same problem exists. read more

I've been shopping at this mall for over 20 years. Macy's has never been of the same quality in terms of product or service compared to Marshall Field's, but this particular location is particularly awful. The service is terrible. The sales representatives are rude, dismissive, condescending, and very inattentive. Too many coupons have too many exclusions, which makes them nearly impossible to use on the items I would normally purchase. The caliber of the clientele has definitely changed over the years, because now you can't even look at more than one jewelry item at a time; this makes it very difficult to compare items for purchase. It is always disorganized because people rip through the store, tear up displays, and leave garbage everywhere, and the staff don't seem to care. Shopping is partially based on experience - how you feel when you're there - and to me it always feels like an overly crowded, cheap, nasty bargain basement with disgruntled employees and pushy, rude, and bargain-hunting customers. They've really sacrificed quality for something - profits, I'm sure - and it will eventually be to their own detriment. read more

While we were all down on Macy's after the whole Fields thing, they have brought themselves back to old glory. Beautiful Store, thanks!

Good sized Macy's with all the shopping departments you desire. I love the bottom floor kitchen stuff...its pretty standard though nothing makes it jump out. read more

Very large Macy's. Two floors of clothing and random accessories. Though they have a small men's section (not sure how Macy's normally caters to men) the selection was fine. Staff were a bit rude, though the place was rather busy in my time there. Very clean place, and decorated well! read more

I had a very great experience with Jacky, the Tarte collection Beauticion. She was beyond patient and never pushy, never tried to rush me or anything. Extremely sweet woman who was fully knowledgeable and helpful. I Will come back for her and the products! read more

Bought the hottest pair of black leather boots. Felt like going out & buying matching whips & chains. Used a 25% off coupon & got even bigger discount for using a credit card. Received great service even though the store was very crowded. read more

Thank you for the great customer service in picking out wallet men's dept on 12/16 around noon a girl helped. We didn't get her name she needs recognition for sure! Carsons was not helpful no asks if you needs help. At Carson's it's all loss prevention. Thank you Macy's ! Even at. Check out the associate offered a box! read more

I'M DONE WITH MAC. I brought in empty 6 lipsticks to redeem for a new one free just to find out they have discontinued the color I was using. I'm particular to hue's and it takes me forever to find a color I like. The sales rep was THE WORST.......NO suggestions for a different color, didn't try other stores, overall had no interest in keeping my business. i should preface her immature attitude was witnessed with a previous customer when she was throwing around the product on counters clearly showing she was not happy and projecting it on customers. read more

This location has a pretty pathetic selection, especially in the Men's department. Also the restrooms are absolutely NASTY and unsanitary. I've been in gas station restrooms cleaner than these. Macy's should be ashamed! read more

Home dept.....in pillow area at Vernon Hills, Il. Yesterday the sales clerks look the other way and one clerk kept looking at her handheld. It had a black leather cover on it so I couldn't tell what it was but could it have been a cellphone? Three clerks ignored me. I thought I said "Excuse me" loud enough. We will never go to this store again. I will continue to shop at other Macy's. read more

Not a lot of English Speaking Employees. Think they could hire a bit more qualified Employees especially in Mens Suits and Ties

Store workers are not great, purchased a Coach purse and the people working in the department were very rude. Fine jewelry people were amazing. Benefit comestic help is the worst, the women working at the counter are rude and are too busy entertaining themselves to have any knowledge or even care if they make a sale. read more

No shopping baskets or shopping carts. This really limits your spending and makes it such a pain in the rear to lug everything around.

My new husband and I went in to buy things off our registry the sunday after our wedding. We had an envelope with our gift money in it that I was keeping in my purse. When we went to make our second transaction I discovered the envelope was missing and immediately panicked. The cashier was little help and didn't know how to get ahold of mall security. The department store security was not there (apparently off Sundays) and she tried to avoid getting a manager. The HR woman I spoke to took my information and then told me "Well I'm leaving at five so I hope they help you in the morning." And then left. The manager (Su) we finally coerced the cashier into finding was helpful and reassuring, but she didn't have access to security footage and by then we had been looking for almost two hours. Other cashiers were shrugging us off, or briefly pretending to be helpful. All in all it was a horrible experience and from now on I'll be finishing my Macy's registry solely online, and will likely never set foot in a store again. Certainly wouldn't want to deal with their customer service department for anything important. read more

Like another reviewer, I was also approached by a personal shopper, Jo Ann Hack, at the Vernon Hills Macy's store. I had been trying unsuccesfully to find a dress to wear to a wedding that I'll be attending next week. Nothing I tried was working for me. Enter Jo Ann... After talking for a few minutes, she understood what I wanted and was able to find the perfect dress as well as 2 other beautiful garments that I also bought. I've really been looking forward to this wedding! Thanks, Jo Ann, for your invaluable help! read more

Had to walk out of this Macy's because nobody could be bothered to help me this morning despite me asking two employees for assistance. Both tried to send me to someone else. Can a dress only be returned in the dress department? Other stores have much better customer service. Also, Macy's, if nobody is going to be at checkout, please mark counter as closed. Trying to find the secret checkout location is just too much trouble. read more

Go to another location of Macys, or better yet, pick another store. Completely understaffed and unprepared for any amount of people in each department throughout the store. Unfriendly associates and rude managers make for a combination at which ruins the store for me in general. Messy everywhere and almost impossible to shop in. I will never be returning and advise that other people don't either. read more

Love this Macy's! The beauty department is what I go for when I go there, the Chanel and Mac counter is my favorite. Adorable and sweet people who sell the products, and not force it. But let me tell you, if you decide to go to the Bobbi brown counter and bump into an elder lady asking if you need any help, RUN! She's probably the most rudest person I have met in my life. When I demanded to buy a Bobbi brown product with my Chanel after the 3rd time I told her that's the only way ill pay (for less tax) she said "I can't do that, but your going to have to take your Chanel products and bring it over here, and if you can't do that, I can't sell any of "our" cosmetics to you". I was ready to report her but I walked away and put my complaint in. Unbelievable lady. read more

The most poorest service ever!!! I bought a dress BCBG for 198$, asked my husband return it next day because it was defective, they would not accept return, they said that they couldn't sale dress like that, and ask him come next time when manager will be there. Lady with Russian accent was making faces to my husband!!! The most rude person!!! We went to the other Macys at Schaumburg, return dress no problem, they apologized, and help me to pick something different. I would never go back to Macy's at Vernon Hills. read more

One of the main things I have learned at Macy's is that holidays are never when you think they are. Right now, instead of Christmas being in December Macy's is putting our decorations like it's in September? Yeah, that's messed up. If the snow flies you can put out the decorations, if no snow put it thanksgiving week. I love the store and everything it has, I shop here a lot. read more

I love Macy's, what do I come for? Purses, perfume & makeup. My favorite brands are MAC & Chanel. They girls at MAC are awesome! They are very friendly and helpful. I always have to stop by the MAC section. Chanel is right across from MAC, and boy can you just feel the bad vibe on that side. I believe those old ladies are the rudest women in the store. How much do you get paid that to have such an attitude? They give you dirty stares, and don't even seem interested in helping. The only time I ever see them be "friendly" is when I spend over 400 in products. I guess they clearly don't believe certain people can afford certain things. I did a test one time, I walked in looking average. a bun in my hair, no make up, my Ray-Bans on, sandals and a Michael-Kors purse-THEY ACTED SO RUDE!! The next time, I walked in with my hair & makeup done, my Prada shades, my louboutins and my Louis Vuitton bag, I guess that's the only time they seem SOMEWHAT helpful. When they see what you wear. The only Macy's I ever recommend is downtown Chicago. Definitely stop in when you're around there! read more

I love this store! There is a salesperson in the women's department that is so helpful! She will help you look for another size, color, anything, and really knows her stock. She takes great care of her customers, even getting them another size while they are in the dressing room, which is something that never happens these days. She always takes the time to wrap things neatly, in tissue paper. She will tell you that she is so old everyone asks why she doesn't retire, and she says it's because she loves helping people. I suppose if you are in a big hurry, or just looking for a bargain, you might not appreciate her, but I am always glad when I see her working. read more

So we just bought a perfume gift set at the fragrance counter earlier today. The store was busy but a salesperson asked us right away if she could help us and took us right to the perfume we asked about. It was over $100. The salesperson was great but it was so obvious that the fragrance salespeople work on commission. We didn't get even one sample, which you usually get at Christmas time with a fragrance purchase. But the kicker was that the cashier wouldn't put the sale through as a credit with my husband's checking Visa. She made him put it through as a debit with a pin, which we never do because then we don't get points from the bank for the purchase. So basically Macy's made us lose points on the purchase and cost us money. Thanks buttwipes. Guess you think you're the only store around that sells perfume. We'll be returning that gift set and purchasing it elsewhere unless we hear back soon from the customer service manager we left a voicemail with about the rotten buying experience we had because of a crabby cashier who didn't know how to process sales transactions or provide any kind of decent customer service. read more