Cool chill spot if you just walk around and find one. Really decorative and grand indoor court. Organ plays and a light show during Christmas. All this & it is still a department store. read more

Betty in the men's department was SO HELPFUL on Saturday! I needed to exchange men's bathing suits and was buying a bath mat and sweatshirt in return. The woman working in the Home department refused to help me because I was returning something from the men's department, but Betty not only was more than happy to help me make the return, but helped with getting me a discount on the items I was buying! read more

I have nothing negative to say bout the store. It was absolutely beautiful! The people (staff working there) were extremely nice and helpful even though I was just browsing trying to kill time. I I've that Macy's sells high end stuff but at a lower price I also love that sometime they'll give you a military discount! Great place keep up the work. read more

Scary huge building... With the worst visual display to date!! They could make the space look much better. Sorry but this place needs a lift!! read more

Why do they keep hiring people with such poor customer service skills in the clothing department? I've been here many times over the years, and most of the time, the people working at the cash register in the clothing department are so nasty. Many of them are also super slow, seem unhappy, aren't trained properly (inconsistency of info), and plain rude. Example: I walk up to the counter. "Hi!" Employee with a frown, sounding annoyed: "You usin that presale pass?" And at the end of the transaction, no smile, no thank you, not even a walk over to the side of the counter to hand me my bag (even though she did it for the lady in front of me). If it wasn't for my aunt who doesn't even speak English saying "thank you," this employee wasn't even going to say a word. Another example: My mom and I made separate purchases. My cashier told me about a 25% savings pass, which I used. My mom's cashier didn't bother and told her she would save on two items of clothing but it wasn't true. When we finally resolved the issue with MY cashier, my mom ended up saving $30. But my mom's cashier was obviously not happy she had to help out again. It's not normally a big deal, but when you couple those actions with your nasty tone towards my mother and my older aunts, you're not exactly exhibiting respect. I have a feeling it's because I was in a group of older Asian ladies. They certainly didn't treat any of the other customers that way. Maybe they look down on older Asian ladies. If so, that's really f*cked up and discriminatory. Sure, it's the closest Macy's to my house, but I really don't have to keep giving anyone commission if they're gonna treat people differently because they're different from you. read more

Great Macy's location!!! Very large departments. Great women's and men's selections. Service was great as they even let me use a coupon. The shoe department and handbags were superb and I ended up spending too much money! read more

For the things I would buy at Macys; shoes and makeup, this one is great. Their shoe selection is very encompassing. I would say that their sale section seems very disorganized, something that I am not willing to venture into (time is money!). I have found the shoe attendants to be really attentive. Of course, Macys always has promotions going on, so I prefer to go here for shoes rather than a discount store where everything is disorganized. Their makeup section is really large, and carries all of the major brands. My friend got her makeup done yesterday at Bobby Brown and the lady was very genuine and willing to help. She was not pushing products at all which was refreshing! I also like the fact that there is a Starbucks right there. I definitely need my caffeine before venturing into the shoes! The one thing about this Macys that I dislike is their jewelry section. It is really small and mostly filled with junk. Thankfully, there are a lot of other choices in the city for that! read more

Very cool Macy's in philly. Although my favorite Macy's is my og on 33rd in Manhattan but I give this one a good second nod... I dig the old building and the location is perfect. Friendly workers and a good selection. Came too early and missed the xmas light show inside and Santa!!! Check it out read more

As a New Yorker that loves my Macy's, I was shocked to see this one so empty on the many times I have visited Philadelphia. This place though has always been good to me when I was in town. I have bought shirts,pants and shoes all on sale. It is in the historic Wanamaker building and is pretty nice to shop in and walk around on a lazy traveling day around Philly. read more

this giant department store should only be visited at off hours. but even if you visit at off hours, the customer service blows. i've been there several times now and have had only one decent interaction with a sales person. this was at christmastime...in the shoe department...when there was a sale. (for all intents and purposes, this should have been my least pleasurable customer service experience given the sheer chaos of ladies losing their minds over shoes.) the sales people are rude. i'm sorry, but if i'm buying something in your section, the least you could do is smile and pass one pleasantry. i go here now ONLY if i have to have something that i can't get from another store in town or via the internerd. read more

I went to Macy's a bit apprehensive in this day and age of online shopping. But, due to time restrictions, I had to get some clothing for a wedding before a flight. Looking lost and confused in the intimates section, a couple of women took me under their wings and helped me with everything I needed. They picked out several things for me to try on, explaining why each one was good for different reasons and waited outside the fitting room to give me feedback. Thanks to Corey and Maria, my real life shopping experience was much less stressful and I left with exactly what I needed. Their level of service was above and beyond anything expected and I am grateful for their kindness and assistance. I am very, very impressed with these two employees and hope that they receive some recognition for their excellent work! read more

I love Macy's. I don't know if it's the history of Macy's, the history of the Wanamaker building, or something I inherited from my high-society grandmother that makes me feel like I'm doing something really glamorous when I walk through Macy's. I rarely buy anything, just because I'm always broke, but I always look forward to walking through the store on my way home from work. read more

The customer service here is horrible. I came here shopping for earrings for my wedding. I found several pairs I liked, but there wasn't a salesperson in sight. When I finally found one, I asked if she could open the jewelry case. She shrugged and kept walking. As I walked out I overheard another employee complaining that she wanted to go on vacation, and sighing as she ran someone up like it was such a bother to her. I would have spent several hundred dollars here on earrings but I guess Nordstrom or other store with better service will get my business instead. read more

Dress department was fine. The shoe department was a major disappointment from a customer perspective (and customer service is part of my job in a retail store). Very unhelpful, kept dismissing me, and talked slow to me because they assumed I didn't know English even after I spoke perfect English. Will not be returning. read more

Um, I can't remember the last time I walked by clothes that beeped at me because they have those house arrest tags on them. I guess they have theft issues even with a lame selection. The faux organ pipes add a slightly gaudy but nice touch, and it's nice to see a real, old dept. store these days. But, um, NYC and other better shopping cities are super close. read more

Well I'm not going to write a long review for a department store...but as far as department stores go, I've always found exactly what I was looking for in Macy's. This is obviously the coolest Macy's I know of - so it's always neat to shop here. I wouldn't call it overpriced...the prices are fine if you can find the right stuff on sale. I got a Christmas sweater today for $19 bucks! Boyd's would be overpriced to me...but not Macy's. The best part of this store is that it's friggin' huge! Even the men's store by itself is large enough to find exactly what you want. Nice staff too. read more

Visually I love this store!!!!!!! As per usual the macys service is crap. How have they managed to stay in business so long. I managed to walk into the store nears mens clothing past three shop assistants chatting. I wandered around looking at shirts even picking up four to buy. Another sales assistant walked past and I looked across to see if she would notice me. No her gaze was fixated on the trio-clearly a good time to catch up. When finally a young guy asked "are you finding everything ok", the poor guy was hopeless! To add insult to injury, When asked for advice on a tie, he steered me away from the ties on sale to the more expensive ones! bought two shirts on sale though at a good price! Another at a good price and two ties on sale!! As I left a security guy was lounging at the door. I smiled at him expecting a "thank you for coming to macys"-forlorn hope-to a lost cause -Macys service read more

Shoe selection is pitiful. I have come here numerous times to try on shoes and they won't have anything in my size. Even if it says online that a pair is available in the store it won't be. I also think the sale selection is really disorganized. You are definitely better off going to King of Prussia's Macy's store. read more

Macy's has become the only Department store left out of 6 in center city Philadelphia. It's lucky for all that Macys is the survivor. Located in a classic early 20th century building, Macys still feels like the excellent store it was and is. Along with the traditional brands that are not discounted, Macys has managed to reinvent itself as store with most items discounted. They have positioned themselves to be much like stores such as Marshalls and Tj Max but with the real product. Macys carries a complete inventory of name brand clothing and much of it is steeply marked down right away. Much of the mens clothing rotates brands, etc. that are marked down every week. I can almost always count on buying something I need at a reduced price. In essemce, Macys has become what the other discount stores wanted to be, only far better. read more

Macy's - For almost one hundred years, when friends met in center city the plan would be "meet me at the eagle". It still is today. - Department Stores Near Me - Philadelphia, Pennsylvania

It's a Macy's, so how good can it be? However, it has the world's largest pipe organ, which Macy's restored in 2011. It's a gorgeous building. Too bad the era of the large, downtown department store is over (and Macy's is doing nothing to bring it back). The stars are all for the real estate, not for the middling department store that happens to be located there. read more

So, I'm happy that someone still occupies the old Wanamaker building and that they kept the upscale feel of the place, as well as the weird eagle statue in the lobby. But, honestly, I went in here the other day, and the clothes were about 3 times as expensive as the clothes in the regular Macy's (i.e., Oxford Valley mall). Do they just have different clothing lines, or are they just charging way more for the same clothes? I don't know, but I felt really turned off by the expense. Luckily, their makeup is the same price, so I got my Clinique lipstick that I needed. That was pretty much all I bought. I have to say, I miss Wanamaker's. That place rocked, plus their holiday displays, esp. their Dickens village, was always fun when I was a kid. Oh well. This Macy's is okay, I guess, but I probably won't shop here much. read more

I just had to visit this place. If anyone lived the 80s, people would recognized this place not from the outside but from the inside. This Macys was the stage for the 80s movie classic Mannequin. The organ played by Andrew Mccarthy is still there and the inside has not changed at all. read more

I like to shop at Macy's because they are well organized. People at the store are helpful too. Sometimes they have very less variety of collection. Mostly during the off season. But I would recommend this place for anyone who is willing to pay a little more for quality products. read more

The I'm about to go broke place in Philly. Classic department store in a beautiful building. Central view from the third floor with nice, classic architecture. read more

Pretty dumpy and a train wreck of a store. We actually went for the light show they do at Christmas, which was really nice.

I think this is my favorite Macy's ! I am very pleased with customer service , they really go out of their way to help you ! Had a nice experience here . read more

I stop by Macy's occasionally when in need of some more inexpensive dress clothing. I'm not a huge fan of the setup, as it's a little frustrating to go to each designer's section to find and compare items. They do have a good overall selection of dress shirts, pants, ties, etc. They seemed a bit understaffed as I barely saw a sales associate to ask for assistance. It was very cluttered and unorganized which made it difficult to find specific sizes and what not. I also founds shirts that were actually were tagged with the wrong fits since they didn't match the fit printed in the shirt, so keep an eye out for that. When I wanted to try on something I had to search the whole floor for a fitting room, which was locked and unstaffed. I eventually found a nice lady to open it up for me. While I was waiting in line to check out, there was an announcement that the store closes in 10 minutes and all of the employees started shouting hallelujah and praise the lord... If you don't want a paycheck then go home. read more

We wandered in Macy's while on our tour of Philadelphia and were so glad we did! The organ and architecture were amazing. We asked Jennie Funches a question and she was very informative; she clearly loves the store and it's history. I highly recommend a visit. read more

This is the only major retailer that has a decent selection for men's wear. Now, the big let down was that I had already researched everything I wanted (because I have better things to do than shop), and they didn't have any of it - none in my contingency selection either. However, the lady was extremely helpful and patient. She even complimented me on my initial selection. read more

Is it me? is it the weather? Or is Philly truly the city of brotherly love?! I spent hours here during a one day sale completely by accident while traveling on business. Multiple departments and dollars later it occurred to me- the people here are generally happy and give fantastic service! Even when I had to pay full price for an item, the sales clerk was so pleasant, I was ok with it! Shout out to Denissa in shoes, Dwight and Karen in men's clothing and all the fabulous ladies in the Women's plus department. I haven't had such a positive shopping experience in so long (so I do more and more online) but now I will always stop in when I'm in Philly! So great! read more

Although this shoe section is very big. i rarely find anything here. Not to mention, these shoe department salespeople did not provide basic customer service at all. After bringing me the shoes, not once did she ask if they fit, if I needed a different size or if I needed help with anything else. She just stood behind the counter and waited for me to come up to pay for the shoes or I guess walk away if I didn't like them. In all of the Macys I have been in, these people were the worst. The one tall guy just stared at me, never even saying hello. I am not sure if they just act like that because they know they will make the commission regardless because it is a high traffic store or what. read more

First of all, I love this Macy's for the building and shopping experience. I shop here often, always with a coupon. I recently bought a mattress, and what a good experience! Orlando Avila provided excellent (no hassle, no BS) service! He was very friendly and down to earth. After delivery, he called to make sure I was happy with the bed. What a great guy! read more

I've always had pleasant service at Macy's, whether it's in the shoe department, lingerie, or misses department. I have really difficult feet to shop for- slightly wide towards the front and narrow at the back. I had at least five people in the shoe department walk around with me to try to help me locate shoes, and one woman named Shayla spent AN HOUR with me! That kind of service is remarkable. read more

If it wasn't for the fact that this place always has good sales and deals their rating would be way less, but the fact that you can go in and find designer clothes at reasobles prices is amazing. The customer service is pretty much the pits especially in shoes. Atleast you can get shopping done without being bothered and there are a few workers there that actually work, but you have to really search for them (harder than cheap designer clothes). One day this Macys will be properly staffed and trained. Until then just look for the sales. read more

Miserable employees!!! As I'm shopping I'm listening to some female employees saying terribly mean things about a coworker for a good 10 minutes. I couldn't stand it anymore so I left that area and went to a different floor. Just to be bombarded by more female employees complaining about their jobs. So unprofessional. I work in customer service, I would never behave so poorly in front of customers. Especially during a holiday season. The only good thing about going to this store was the nostalgia I felt during the Christmas Tree Light Show. Otherwise, I won't bother going back. read more

So my review isn't about the store itself but the Mac make up station inside. The girl I was serviced by was no help at all. I'm trying to tell her I need and she just kept telling me it wasn't what I was looking for.... I left unsatisfied and went to another Mac store... Her customer service was horrible. I wish I would have gotten her name. read more

They had the socks I wanted. All sale staff smiled and said hi to me. For a Macy's, this one was pretty nice with a decent selection.

Really bad experience here today. Wanted to buy some sale items only to discover all of them had been mislabeled. Brought the sales associates over, showed them the items under the sale tags, and was told that price would be "honored." Well, I sure hope your sale items' prices will be honored! read more

Great building. ..poor selection for men. The men's shoe department is low-end and devoid of style. This store, in Center City, should be fantastic! What gives?! read more

I just moved to Philly 3 days ago, and i had a hard time finding a great place to shop, untill i found macy's.. i really found everything i needed! read more