Mac cosmetics counter the rudest ladies I have ever encountered. Customer service very poor

I tried the "buy online and pick up in store" and say i am a fan! Macys of Manhasset makes it SO EASY. they have a dedicated area and dedicated line for pick up. The staff were courteous and the whole process was so simple. From now on, i can feel confident to buy online and pick up on my way home from work knowing i will not be standing in line for a long time! thank you read more

I worked there for one day after the intense training and orientation. A shame the manager has no control over the employees behavior. The things I observed were just about the worst I've ever seen in my career. I took this as a temp job as I was in between and thought it made sense for the generous discount. However the store was filthy the restrooms for the staff and the customers were so bad, I drove home at my break to use my own bathroom or I went to the one st Starbucks.. The store now has a whole new meaning and I will never shop there again. read more

What a breath of fresh air. I am accustomed to shopping at the Herald Square (ugh) and Queens Center Mall (UGH!) Macy's and had a very different experience at this location. First of all, I doubt there were two hundred people in the entire store at the time. There was ample parking because as mentioned this store location is not crowded. I set out to accomplish a few things on my visit: 1) Return a Michael Kors bag I ordered online but did not like (DONE) - and the friendly woman helping me informed me that they were having another F&F sale the following day 2) Return one watch and exchange another. This is really what prompted me to write this review. The watch I was looking to exchange I had purchased at 25% off with a F&F coupon. The watch I wanted to exchange it for eas regular price. The lady at the counter offered to give me 25% off for the regular priced watch which she did not have to do to match the return watch discount. Yes! 3) Michael Kors slippers - size exchange from online order. They did not have the size I was looking for but the floor lady was so helpful - she checked other locations and finally ordered the correct size to be sent to my home at no shipping cost. Would come back to this Macy's again. I can't say that the selection is probably as large as Herald Square but a much nicer and less hectic shopping experience. read more

The worst customer service I've experienced in a while. Stations are barely manned and workers would rather talk to each other than help customers. I was looking for jewelry for a special occasion so I was going to splurge a bit. You lost a good sale today folks. read more

I ordered INC shoes and was waiting 20 minutes. Got tired of waiting and got the shoe and went to the store room. The size that we asked for they didn't even half. We waited another five minutes for a smaller size. Mother and two children passed by and the baby was crying I actually wanted to cry as well not the best experience that I've had today. Macy's what the heck happened? read more

This review is strictly for the bridal salon department...I received an email since I'm registered with them to get a deal on dresses/accessories. I went there looking for a veil. The woman who waited on me was somewhat helpful, however she informed me that the veil would be in the end of June at the latest. I ordered the veil in April. I was told I could borrow the sample for my fitting if my veil wasn't in yet. Three times I called to check to see if it had arrived, every time I got the same response from different associates 'it will be in any day now'. I went to borrow the sample for my fitting, they didn't have my veil to borrow...apparently it was signed out by someone else. I was never told to call and reserve it, even though I called three times prior. They did lend me the cathedral length version, which was ridiculous considering I bought a fingertip length...BUT at least they accommodated me somehow. When I returned the veil I asked if they could check the status of mine. WIthout even looking in the system, she asked when my wedding was. When I told her the date (Aug. 13th) she simply said 'oh that won't be in until the end of July, thats just how they do it here.' Funny how 3 other associates were unaware of how they do things there...not to mention if I was informed when I was purchasing the veil that it wasn't going to be in until less than a month until my wedding, I would have never purchased it in the first place. Called today since it is now three weeks until my wedding and still no word. From what I was told it just came in (what a coincidence). I'm probably premature in leaving this review considering I haven't actually picked it up yet, but needless to say if there is any issue with my veil or any problems at this stage of the planning process I will not be a very happy bride to be, and I will be going even lower on my star scale. read more

This Macy's used to be great. Now, it's kind of a dump. There's a lady with a head scarf (Michelle?) in the men's section who tried to tell me that I couldn't use a gift card to pay for part of a purchase bc she had already rang it up as a credit card purchase. Sorry, chick. I get to dictate my method of payment. Not you. She gave me attitude about it, and I gave it right back to her. The old guy at the men's dressing room also acted rude - since when do they count the pieces of clothing here? He made it sound like I was trying to storm the dressing room with my uncounted pieces. In any event, despite there being tons of minority customers here, my experience has been that the minority-workers are the most rude to fellow minorities. Terrible! read more

I generally have no problem with this (location) Macy's. I have tried several times to get someone on the phone here and at any other Macy's. Waste of time. I am looking for a very specific item that I have bought in past on two occasions that is not online any more. Just trying to see if it's coming back. Frustrating doesn't come close. read more

My best friend ordered her dress December 2018. Her wedding is November 1st. They said they don't know what to do because her dress isn't in. This is the WORST SERVICE EVER. I would NEVER wish my worst enemy to come here. I'm absolutely disgusted and will NEVER shop in this location again. read more

excellent staff, so much better than Lord and Taylors and so much more lively and fun to be at!

Meh...this place is too sloppy. The clothes were falling off the racks and everything was unfolded when I came here to look for a new dress. I prefer the Macy's in Manhattan but I come to this one because it is close to my job. read more

The Men's fitting rooms reek of urine and the carpet has stains to prove it. Other than the urine issue, the store itself has a good selection of clothes, shoes, fragrances, etc. read more

I went to look at wedding bands with my fiancé. The sales woman was more concerned about her conversation with her coworkers than the sale. Obviously I didn't purchase anything due to their lack of customer service. read more

This Macy's is kind of in its own world back/up here, but boasts a better men's selection than the other Macy's I've been to on the Island. Staff is pushy as usual, and though the sloped lot is spacious, inside was crazy during the 1-day sale we stopped by for (bought nada). read more

I went yesterday after work and arrived at 7pm to find all the gates down and doors locked. There was no sign in the window or person to even ask what was going on. How disappointing and what a waste of my time. read more

I want to mention Connie, a very lovely and capable associate in the men's department. She handled a complicated return-exchange-new order very efficiently and pleasantly. She made the transaction very quick and easy. Thank you, Connie! read more

I love this location, its a hidden gem. Ample parking, helpful staff, and its very neat and easy to navigate. They have a huge makeup/fragrance section. Upstairs the juniors section is always easy to get what your looking for. Another plus, the price checkers always work. The added a starbucks right off the jewelry section, but it also has its own entrance if you dont want to go into the Macys. read more

Unfortunately there always seems to be a problem with anyone at registers. Hardly anyone ever on the floor to help and if there is, they are all nasty. Seems like every worker has incompetent training skills with a dash of misery. (Not over exaggerating, I mean it when I say every and everyone.) read more

what can i say about this particular macys... hmm, it is close and the employees are extra friendly. The customer service in the men's fragrance is exceptional.... read more

This place is such a mess. The clothes are all over the place and people are just rummaging through piles looking for their size. Clothes were falling off hangers. The only nice part is the bright perfume and make-up section. Maybe its the holiday season but it felt so busy here when I was here. read more

Macy's bridal has a great selection of bridal gowns! I did not end up getting my dress here but I did try on some amazing gowns. They had very reasonable prices and the girls there were really nice! I went on labor day weekend and they were having a great sale, any dress you bought was 10% off! The only reason I didn't give it 5 stars was because they did not allow us to take pictures of the gowns I was trying on (lame). I would still recommend the salon to friends read more

I Have been to a Few Macy s and I definitely Think this one is so far the Best.I went there looking for some specific shoes which I have been having a hard time getting,this Woman in the shoe department was Awesome,she never stopped trying,though I was not able fid anything my size the experience was so pleasant that I have decided to adopt this Macy s Department Store. read more

Good selection and location, but there aren't enough checkouts and the clothes seem a little picked over. Maybe it's just because they're moving things around. read more

Tried paying in the women's department for my womens purchases. I went to 6 registered and each of them would not take my money. I had to go to the men's area where Van was kind enough to take me at the men's shoe sept. How ridiculous that not one cashier in the women's department wanted to help me! Never going there again!!!! So frustrating! read more

This is actually the best Macy's I've ever been to. It's always kept clean, many registers open, and the employees that work here are always happy to help. I've been to the Macy's in Douglaston and their employees definitely hate their jobs; no smile, just annoyed looks on their faces all the time. I also love the fact that this Macy's has a Starbucks, that's a HUGE plus for anyone that needs a caffeine fix. I prefer this location over the countless other locations I've been to. read more

Very disappointing experience at this Macy's. We walked in and there was a foundation I wanted to try. No one was at the counter and no one offered to help so i color matched myself. I wanted a sample so I could try it out and since there was no one at the Bobbi Brown counter I asked a lady who worked for the Estée Lauder counter. She said because that was the last tester they had she was unable to give me a sample. It was a tester... and it had plenty of product. I'm pretty sure that's the point of a tester for people to try it. And then she told me to come back another day. It was very ridiculous and being that I also work at a makeup counter I would never give anyone that type of customer service. read more

The good thing about this super department store is that you could actually find some good deals if you look. I use to shop here a lot when I was younger for my ridiculous baggy jeans and shirts and there were always deals. The dress clothing and outerwear sections are also not too bad. The jewelry department is a little scant, but again, you could find a couple of good deals that make it worth it. This store is truly huge and worth going to if you have some money to spend. read more

I use yelp all the time to help make decisions on places to go and feel that the reviews that people leave are genuine and honest. I have written other reviews praising other companies and I have never been compelled to write a bad review until now. I usually only write good reviews This bridal salon is an absolute disgrace. Their dresses took way longer to come in then when they said they would, not giving ample time for alternations. They only offer alterations 2 days a week for 5 hours at a time not accommodating unless you are a bride, even though you had already paid for your dress. The staff is not helpful at all. For future brides and bridesmaids, do not order your dresses from here. You will have nothing but a headache from it. I have been in several bridal parties and been to several bridal salons, and never had this kind of experience. read more

Great store however I had two short, rude experiences with employees. A Woman named Nota was extremely rude and put her hand in my face to tell me that I can't ask her a question. With customer service this bad I don't see how customers would bother asking for any assistance. At the end of my transaction I was told "you're done.." Even jcpenny tells me to have a nice day!! Happy holidays to you too NOTA at the online pick up desk! read more

The telephone service for Macy's stinks!!! I was on hold for over 30 minutes on one call and kept calling back and nobody picked up the phone. (Women's dept. or any other for that matter!) Customer service extends to all points of service. In store & over the phone. Something management may want to look into. read more

Someone by the name of DARRYL WATSONN made fraudulent online purchases with my Macy's card at this Macy's store, he maxed out my account and added his name as a secondary person to go pick up the items and their employees gave him the items with no problem on 7/22/18. I called and spoke with their online pickup Manager and supposedly they do ask for id's, yeah really? I told her that I live in California a completely different state from New York how could this had happened?? What kind of policy do they have that anyone can just add their name show up and pick up the items with no problem... Macy's needs to change their online pick up policy because I'm pretty sure that I'm not the only victim or the last... ONLY the account holders should be able to pick their orders... Be careful out there everyone!!! read more

My problem with Macy's was not in the store. We ordered a mattress and full box spring. It was delivered mid-June. We were informed by Macy's that they would come between 8 and 10. They did not deliver until 6:00 The full box spring is too high - not their fault. I want to make an exchange of the full box spring for a half. Exchange will cost $120. The scheduled return/delivery was for July 7 - informed in afternoon that truck broke down. Rescheduled to have it returned/delivered 7/14 now told that it was never scheduled for that day but for 7/21. I would not have made it for that day. When they call me back today to say that they cannot bring it tomorrow (7/14) I plan on telling them to take the mattress and box spring back, I'll take my business somewhere else. Very Very disappointed. read more

Extremely rude employees. Beauty department would not leave me alone when I told them I just wanted to browse the fragrances on my own. All 10 of them continued to hover over me; I had to walk away when I got so frustrated that I couldn't just shop in peace. They then had the audacity to start laughing as I left. So rude and unprofessional! Coat department wasn't any better. The lines weren't even long but I had to wait an extremely long time to get to a cashier because they were all moving like sloths. The tall dark guy couldn't understand the simple task of finding a size medium coat, rather than the medium petite that I was holding. He said that it would be impossible to do that... um really? The shorter guy I spoke to right after came to the rescue and got me my coat in the right size from the back. When he asked the tall guy why he couldn't do that, the tall guy threw an immature fit, loudly muttering some Gibberish, leaving both of us stunned. A great deal of the staff here has very childish behavior. read more

The MAC counter was a disgusting mess today. There was open makeup left everywhere and no where to rest anything. There were no wipes or any makeup remover available even when asked . Salesgirl said they had no wipes or makeup remover - not even to sell. Try testing ten red lipsticks using only dry tissues to remove it from ur face- a mess and super irritating- literally. They need to clean up and stock it with supplies. Really gross today Mac. Thumbs down. read more

Great deals, great managers love shopping there everybody is always so nice and helpful

This Macy's has two banks of escalators. One bank is an Otis, and the other bank is a Westinghouse. This department store was originally Abraham & Strauss. read more

I went here to pick up a winter jacket and they had a great selection of coats and jackets especially the north face brand huge selection and the staff there was friendly as well they helped me with discounts on the jacket I wanted. Would recommend going here if you ever need any clothing they have huge selection of everything. read more

The girls that work at the Mac counter are a complete joke ! They're so rude . They think they are better than everyone . If you go in not wearing make up they won't even bother to ask you if you need anything . If you do wear make up they act so fake towards you . So over it . Idc how good their makeup looks they are all ugly on the inside read more

I bought two new mattresses at the Manhasset store. While the salesman was extremely helpful the subsequent salesman who wrote up the order took $25 to remove our existing mattresses ,Bedframe for one mattress. We were extremely surprised to find that the delivery men insisted that removing the mattress frame was not included in the $25. They told us it was our responsibility to dispose of the bedframe. Extremely disappointing, stressful and unexpected. If he had explained it we would have made arrangements to dispose of the frame before hand. The delivery men were extremely competent, professional and helpful. read more