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    Macy's

    2.8 (31 reviews)
    Open 10:00 am - 9:00 pm
    Updated a few days ago

    Macy's Photos

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    Rob S.

    Everything I started before holds true about this location!!!! I feel like the quality of the merchandise has gone down hill and worse than that I feel like the customer service is some of the worst fir s department store. With so many people swapping to online shopping I would think they would put every effort possible into supporting customers that come in and shop in person. I certainly don't go out of my way to come here and don't plan on coming back any time soon.

    Val W.

    Normally, I shop at Macy's online and I love that experience. Shopping in the store, however, is an experience I can pass on. Department stores want to know how they can get people back in the door? One way would be offering decent service to your customers. So, I went into Macy's today to shop at the Lancôme counter. I walked around the counter twice and didn't see anyone. There was an employee nearby at another counter. She eventually asked did I need anything. I told her I wanted a particular Lancôme product. I started to ask about the size and price and she rushes to tell me that she's not the Lancôme rep. I said, "Okay. I already know what I want, I just have a few questions. Can you give me basic I information?" She reluctantly gets a card that has information about the product. I really wasn't feeling her attitude so I made an excuse to leave. She tells me it would be better for me to come back when the Lancôme rep is there, which would be tomorrow. I had a few other places to stop in the mall. When I came back through Macy's, a different lady was behind the Lancôme counter. I assume she was the Lancôme rep because she was helping someone. Macy's totally missed out on me purchasing with them because of the lackluster service of the employee I encountered. I'll still shop at Macy's, but it will be online.

    Chair and a half
    Lucy T.

    Macy's is one of my favorite department stores, and this one in the galleria is possibly my favorite one of their locations. They have a furniture collection which really sets them apart from the other department stores, and this location is three levels high. I usually shop in their juniors section or their Macy's backstage section. It's easy to find shirts and tops under $5 here. My last visit here I bought what is probably a homecoming or spring formal dress. Hey. It fit and was on sale. I'll probably wear this to a wedding or other formal event. You never know what you'll find here!

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    1 month ago

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    9 months ago

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    6 months ago

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    4 years ago

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    9 months ago

    Ordered a jacket online. The process was simple and my jacket arrived on time. Love Macy's.

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    1 year ago

    Excellent service. Site easy to navigate. I had purchased wrong sizes and return was very easy.

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    5 years ago

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    4 years ago

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    8 years ago

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    3 years ago

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    7 years ago

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    6 years ago

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    1 year ago

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    7 years ago

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    3 years ago

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    3 years ago

    Spent 20 minutes in the men's clothing section looking at suits. Never saw a Macy's employee.

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    7 years ago

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    4 years ago

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    7 years ago

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    3 years ago

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    3 years ago

    Nicest department store experience I've had in a while. But the plus size section is lacking.

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    6 years ago

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    11 years ago

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    11 years ago

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    7 years ago

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    12 years ago

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    10 years ago

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    8 years ago

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    Ask the Community - Macy's

    Review Highlights - Macy's

    I left frustrated and went to the Sunglasses Hut at Macy's across the street in the Galleria.

    Mentioned in 4 reviews

    Read more highlights

    Nordstrom Rack

    Nordstrom Rack

    (33 reviews)

    $$

    I often shop Nordstrom and Nordstrom Rack online. I love that I can return anything that doesn't…read morework to this location of Nordstrom Rack. Returns are always easy, and the cashiers are efficient and pleasant. I do shop this location periodically. It's about a 50/50 chance on whether the stock is orderly and organized. The worst area is usually the cosmetics and accessories (to the far right in the store). If you like to dig through the additional markdowns, it's not unusual to find items broken, sampled, etc. Same for the additional mark clothing; every once in a while those racks look more like thrift racks than clearance, but once you find that diamond in the rough it can be worth it. I do wish this location got more of the special occasion pieces, but either I always miss them or they go to different Rack locations. If you've got the time, it's a great place to find great prices on everything from budget-friendly brands to designer brands.

    While I frequent this Nordstrom Rack when visiting my hometown city, I know that have need to have…read morea tank full of patience! Nordstrom Rack has discounted designer and popular high end brands that haven't sold in their Nordstrom stores. It's not uncommon to have difficulty finding assistance, finding sizes in the wrong place - specifically shoes, messy racks, clothes left in changing rooms, and a long checkout line moving at a snails pace. When shopping here I expect at least a 50% discount, but it's not uncommon to only find 25%-30% on discounted items. Even with these negatives, I've found great shoes and some clothing. I will return because I love the thrill of a good hunt!

    Macy's - menscloth - Updated May 2026

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