Nice garage. Large stock of new and used cars. Staff efficient and friendly.

Another car showroom located on Harbour Road Inverness. This is a very large showroom they have franchises for Ford, Jaguar, Mazda, Land Rover,Honda. There is plenty of new and used cars to choose from for 5 top vehicle manufacturers. So if your looking for so if your looking for a small car like the Ford Ka or Fiesta to a 44 like a Freelander or discover you will find the car you are looking for. The service provided by the garage is very good. They always make sure that there customers are satisfied with their vehicles. Which is why lots of people wont go anywhere else. If your looking for a new or used car in the scottish highlands be sure to check Macrae and Dick. The parts dept also sell spares and accessories for MG's and Rover cars. read more

My vehicle caused me problems from the word go, customer service is beyond poor. Management are rude and unhelpful. After 2 years of problems, going in and out of the garage, telling me it had been fixed when it was clearly not even looked at, I returned my vehicle and not content with having messed me around already, they ripped me off. Stay well away from this lot. read more

Bought a car from Macrae and Dick Mazda on Harbour Road. Going through the process of buying a car went smoothly as expected but the customer service and after care has been shocking, putting me off returning to this dealership ever again. The first problem I had was a puncture, the car was taken to Rapid Fit, a tyre company behind the dealership that M&D are in partnership with. I left the car there to have the punctured tyre fixed and he said he would take a look at the others as I was aware they are all due to be changed. I returned to find he had put on 4 brand new tyres of the highest spec, and passed me the bill of £850. There was no phone call to ask for a preference of tyre and it being a Friday afternoon, to quote the chap, an Andy James, after telling him this was unacceptable, he said, 'I either pay the bill or he puts the punctured tyre back on and keeps the car for the entire weekend' (Practically keeping the car ransom). In the end I demanded he put 3 of the old tyres back on and paid for the one and left. The second problem, the DPF light came on in the car indicating an issue with the diesel filter. I took the car straight to the dealership and was told this could also be an indication the car required a service, which had to be carried out first, to which I was quoted £800 for the full service and this would keep the car within it's warranty to be able to carry out any major work if there was indeed a fault. This incredible price was down to the car requiring a timing belt change due to the cars age, this would not have been an issue had I not only bought the car 7 months prior and I was told the next service would cost as much as quoted, because I obviously would not have bought the car. After expressing my concerns over this, the reaction of the staff was, again to quote 'How were we supposed to know?'. Through this ordeal, I was never reassured, there was never any indication that they were interested in trying to help or even look at the car until I paid for the service. I then repeatedly asked to see a Manager, the request was refused each time and the only person who could see me was a Salesman. I reluctantly accepted, and again, instead of being reassuring, this chap stood and argued every one of my concerns until I realised this was never going to go anywhere and I left. I will definitely buy a Mazda again, brilliant car, fantastic drive, but will never return to this dealership. read more

A1,good job Ford!

I bought a new Fiesta from Steven in Ford recently. I thought he looked after me very well, and have had no problems with the car or the support I have had. Certainly better than the experiences I used to get in Southern England! read more

Just bought a new Mazda 2 from Macrae & Dick in Inverness. Very happy with the service, have been a customer of theirs for a number of years and always made to feel welcome. read more

This is bad service I received. On arriving I saw a man standing behind counter with the same work jacket as me. I never though much of it. Then a member of staff shouted him through and I could see them looking and laughing at me. He obviously was making jokes about how I looked and this guy having same jacket. (I am up for a laugh but not laughed at) Secondly the van (leased) was in for a check as there was a squealing from the rear. Now I work with some of the best engineers in the uk and one of their managers was the man who told me to book the van in as it did not sound safe. After MacRae looked at it a young girl had the cheek to lecture me on the phone about how nothing was wrong with the van and she was very sharp with me. I know the problem with the van but we can not touch it as it is lease hire. After all the womans insults I drove the van away only to find they had fixed the problem. This been a problem that occurred the day we got it back from a service. They had not put rear brakes on proper. read more