Ness motors has it's own showroom as well as there parts department and garage at the back of the…read morebuilding. They have a wide selection of used cars, as well as brand new cars available to be ordered and picked up. The showroom is spacious and very stylish and very clean and well kept. Reception is easily accessed as is the parts department. Very easy for wheelchair users to get inside as there is no steps and has an automatic door. Great for drivers/customers who are wheelchair bound. The waiting area is comfortable and staff are very polite, and provide refreshments for customers waiting on the salesmen to finish with other customers. I am a Renault fanatic, but my husband wasn't, until our car broke down and we went to Ness motors, I'm happy to say he is now happily converted to a Renaultholic. The service which we receives was superb. The sales man we had was with us from the start to the end and beyond and still calls us regularly to check we are happy. He provided us with facts and details on which was the best car for us, what deal would suit us and even tailored things to suit our individual needs/situation. Once we picked up our car we had to go back for a silly thing to be fixed, and the staff could not have been nicer, they were polite and very helpful. Needless to say we have now had 2 cars from there, and i'm itching to go back and get my new one very soon.

Ness Motors is easily found when driving along Harbour Rd. The showroom is very modern and nice and…read moreclean. There is always a large selection of new and used vehicles in Ness Motors. They operate a francise for Renaults. Which is good for all of us Renaulholics out there. Wether your looking for a small car or a family mpv or van be sure to have a look round the Renault showroom. They always have great offers on the go. Wether it be fantastic deals on New Clio's or a great deal on a Van there will deffinetely be something in Ness Motors for you. This place has been a godsend over the past year. For examply when we had to go and purchase another 2nd car as the one we had chose to blow its gasket. We got a fantastic deal on a New Clio. The salesman was excellent. He helped make sure we got the best possible deal on the car. He also made sure we got everything we wanted. He was with us right up until the very end. And still keeps in touch to make sure that we are very happy with the car. And we are now have 2 Renaults and most certainly do not have a bad word to say about Renault or the service that we have received from Ness Motors. I would recomend this garage to anyone planning on getting a new or used car. I would go back time and time again for a car from this dealer.

James at MFM certainly knows his stuff, I've recommended a few friends to visit him and they've all…read morebeen very happy with the service. Well recommended. Into the off-roading and land rovers etc as well, so if you need one of them fettled he's your man :)

Small used car sales centre which is located in Harbour Road in Inverness. There is always a good…read moreselection of cars to meet all budgets. The selection of vehicles is also quite good as there is no particiular franchise so they get everything from Audi to Vauxhall. And the service offerred by this garage is also quite good. If there is any particular car that you are after if one arrives at there centre of if they can source it for you they will contact you and let you know. Which can help take the hassle out of buying a used car. There is also the occasional bargain to be had on trade in Vehicles. But to get the bargain cars you have to be quick as they arrive and disappear on the same day. So you really have to check by visiting the dealer than checking the paper as by the time the paper is printed the car will be gone or it will have arrived after the paper was printed. So if you are looking for a used car in the highlands be sure to check here.

Passes serious faults onto the customer - Dishonest practices…read more I bought a car from Arnold Clark in 2016, I realized that the windscreen had a crack on it covered by pigeon poo. Trying to get this repaired was like pulling teeth but eventually they authorized the replacement of the windscreen. Not long after I noticed after the first bout of wet weather that the windscreen wiper was violently hitting the pillar, then soon after the car started losing power. My brother took the car in for repair, I asked him to make sure the wipers get fixed, he was told at the time "Thats common and nothing to worry about." I was not happy with this explanation though and told the Arnold Clark rep that I wanted it fixed. I was promised a call back (which never came). Fast forward to February 2017 and the car maintenance light comes on, I took the card to Arnold Clark as its still in warranty and amongst other problems they tell me that the wiper linkage is worn and needs replaced at a cost of £485 pounds. I tell them that I had already reported this and they have denied all knowledge that I had previously complained and because my 60 year warranty had expired then I would have to pay for it. I was told that I must have told the wrong person and they told me they have no record of this conversation. I even mentioned that a worn wiper linkage is mentioned on the advisory from 2014 but despite all this I am expected to beleive that the problem magically fixed itself between 2014 and June 2016 when they done another MOT just before selling it to me then in February 2017 its worn again? Its clear to me that Arnold Clark in are in the business of ignoring faults in order to pass the cost on to the customer. The complaints department were a waste of time and also told me this conversation where I complained about the wipers may or may not have happened but theres nothing that they would be willing to do. I was warned about Arnold Clark to be fair so more fool me but personally I would never ever deal with this company again and if asked I would advise others to steer clear.

I bought a car 4 months ago from Arnold clark, some problems from the star but resolved . Darren…read moreand Bruce great. Put my car in for a service, not 5 months owned, first service. Broken springs, advised not to drive. Not had the car 6 months, even the breaks couldn't be screwed in that time lol. I advised of a problem in months of getting it. Had it in. Let's see how good customer service are.. 4 months on the road and undriveable

New and used car dealer located in Inverness. They have a reasonabe sized showroom. With frachises…read morefor Fiat and Alfa Romeo. There is a reasonable selection of new and used cars. Can be slightly tricky to access as you have to go round the back of Macrae and Dick to find parking of any sort. In the used car selection there is often a small selection of other makes and models at cheap competitive prices. The service offered by the garage is quite good. The staff are also very friendly and helpful. The showroom is always clean and has a modern feel to it. There is also a small selection of trade in vehicles to choosse from at very cheap prices. There is always special offers on at this Garage. When looking for a car it is always worth checking here as you may just find the car that you have been looking for at a very affordable price

Not technical a Customer, however due to the customer service I had to say. Hubby & I took parents…read moreHonda Civiv which had an issue. On arrival, you can't quite see the clear plastic reception sign, however the gentleman we head for was friendly & professional, who actually got out of his chair & didn't just point. They provide a service that drives you into Inverness & collect when the car is ready. There is a sit down area, refreshments are supplied. Receptionist said it would be 5- 10 mins before leaving, I would say less than 5. They called, collected us, when the Recptionist was asked questions, she called a gentleman with more knowledge than herself on the subject. Superb Custmer Service from all we met that day.

Purchased from Arnold Clark Inverness - Peugeot…read more Since buying my car, I've had nothing but issues, from electrical faults, requiring a new ECU, damaged body work, loud noises from under the car and bonnet, and various other electrical faults. I've requested on numerous occasions for these issues to be inspected, they didn't so I then requested to return the vehicle but my request gets ignored. The car recently needed to go back in to Audi (3rd time) as there were further electrical issues. Upon further inspection from Audi, they found the cars rear sub frame was barely holding together and had been rotting away for years. Audi described this as the worst car they'd ever seen and said the car was dangerous and advised it should not to be driven. Upon further investigating, the MOT conducted independently in Mar 2023, highlighted the sub frame was rotting away. The MOT was carried out again in Oct 2023 by Arnold Clark and they neglected to add this to the MOT, or even repair it the faulty part. I have sent all the information including video footage of the frame falling away in the Audi technicians hands to Arnold Clark, I've contacted them via email and phone and no one will call me back. I requested a refund within the timescale specified and I have requested it again based on the finding from Audi stating this is a dangerous vehicle, however they're not responding to me. Unfortunately I'm unable to upload image in order for people to see how poor condition this vehicle is in. Arnold Clarks MOT centre should be investigated for malpractice. This is serious and Arnold Clark will not take this seriously.

Sadly I am having to write a really poor review for this branch, which having bought in the region…read moreof 12 cars over the years from Arnold Clark, this is the first I have had any problems. I had reguarly been told that once the sale is signed with Arnold, their aftersales care was awful - which to date I had disagreed with. But have to say, that on this occassion, I found out exactly what people were talking about. Although, I now have the various problems sorted (which by the way were not related to the car but the way in which the sale had been done, i.e. paperwork and transactions etc) it took me having to involve Arnold Clark's Head Office before I got to where I need to be. Despite promise after promise after promise after promise from my salesperson, nothing was materialising and Arnold Clark certainly wasnt meeting my expectations and it took 5 months to sort out issues that could have been sorted in a matter of minutes! This is why I have given them such a poor rating - so whilst I am not saying don't use Arnold Clark overall, just keep your eye on the ball with the aftersale service. Addition on 07/02/09 - I am adding further to this, as since I made further comments about the service, I have recieved further reimbursement for technically out of pocket - so at least the Company has continued to try to resolve the issues.