These guys were THE BEST car rental place I have ever worked with. So friendly, quick, efficient,…read moreand there even 5 min before close! Super helpful figuring out transport, and accommodating with a later check in time. THANK YOU.

There were 2 guys working in this small office who were fantastic! This seriously was the best car…read morerental experience I've ever had (I rent cars at least 20 times a year). Picked up a rental car through this branch of Enterprise (although my booking was through Alamo) 45 minutes after I reserved it from my phone in Inverness. Was about a £19, 20 minute taxi ride here. Upon arrival, they were able to find my booking right away, and the whole paperwork part lasted 5 minutes, plus another few minutes looking over the car for pre-existing dents (and they were very helpful during the inspection), and another 2 minutes to make a payment. I mistakenly used the wrong credit car to pay, and I asked them if I could use another card instead. Their response was highly professional and they took care of it right away, figuring out a creative solution (they couldn't just change cards, but they could charge me with a second card and refund my first, although it was going to take a few days for the refund to process. It did.).

I would highly recommend Focus Vehicle Rental. We were met promptly at the arranged location and…read moretaken to our vehicle, all the paperwork had already been sorted so there was no messing about. The vehicle we hired was nearly new and lovely and clean, we will definitely use this company again. Thank you.

After a LOT of research looking for a car rental company in Inverness, I finally chose Focus…read moreVehicle Rental...based on other people's reviews online (and the reasonable prices). Now it's my time to pay it forward: USE THIS COMPANY. The very friendly staff promptly arrived to pick us up from the Train Station, and then took us to their office to get our car. The whole transaction was quick and simple, and then we were off! Returning the car was just as simple. We returned it after-hours, so they provided us with a map for where to drop off our car back at the train station. We are so happy with this decision, and will definitely do it again when we return! Thank you!

Supposed to have a rental car yesterday i still have no car I had the hospital at 3pm and can't get…read morethere and after phoning and being hung up on I finally got a woman that put me through to a very abusive Essex speaking man who was swearing and his last words was lie now b**ch I have put a complaint into bvrla due to this I phoned twice more this time a man who half way through conversation hung up on me I was not abusive but considerably upset and very stressed at the abuse I recieved iv actually just been sick due to the stress and harm this has all caused me and don't know when my car will be fixed I'm housebound that is my lifeline

Good service at this location. Enterprise seems to operate the exact same in the UK as it does in…read morethe states so there were no difficulties in working with them. They gave me an excellent vehicle to use for the day and i chose to have them fill up the gas tank upon return, unlike in the states, they do not overly inflate the gas prices as much. They were also more than happy to give me a ride back into town after i dropped off my vehicle.

Do not use this company. See previous reviews of unprofessional conduct and accusations of theft!…read more Still awaiting refund for deductions of falsely claimed damage charges. Bank and Solicitor now involved. No star review earned but had to include this for review to be accepted. BEWARE!

Do not use this Hertz location. I reserved a compact petrol automatic vehicle for a trip to the…read moreIsle of Skye May 2023 in October of 2022. I provided flight details in my reservation. I was delayed and when I tried to change the flight details, the app allowed me to delete the original information, but not add new information. I arrived four hours after the "pick-up time", at 2 in the afternoon. My friend had arrived two hours earlier and they told her that they gave away our car and could only offer us an electric vehicle. We repeatedly stated our extreme discomfort with bringing an EV to one of the most remote locations in Scotland, 3 hours away from the airport. Neither of us had internet data on our phones for this trip, so we clearly told the employee at this location that we wouldn't be able to use the QR codes he offered us while we were at charging stations. He dismissed our concerns, assuring us that there are charging stations "everywhere" and that the Shell fob included with the rental would work so we could charge. We still had a number of concerns, but he was flippant, dismissive, rude, and rushed us because they were busy. He then argued with me for 15 minutes about whether AAA entitled me to a second driver for free and tried to make me pay an additional amount for our second driver. When he brought us out to the car, he explicitly stated that he wasn't going to spend much time showing it to us because he was busy. I can say with confidence that if it weren't for some of the kindest people in Scotland (do visit the Uig Hotel whose operations manager is one of those people), we would have been stranded because of this employees refusal to listen to our concerns and adequately address them, and because of Hertz's flippant violation of our reservation. There are five charging stations on the Isle of Skye (which I knew in the Hertz location from the map I pulled up with Wifi). What I didn't know is that all of those locations are run by ChargeScotland, not Shell. We weren't given a ChargeScotland pass, so would be required to use an app or website. Without wifi, that was impossible, not to mention I couldn't download the app because I'm not from Scotland. The first charger we went to was unuseable because it doesn't have an identification number posted on it, which is required to use the website. We then went to the only off-brand station, a slow-charge outside the Uig Hotel, where operations manager John graciously gave us the Wifi password and a hotel guest saw us struggling and came to inform us that the car has to be closed and locked (which no one told us, and the Hertz online guides didn't say) and to help us figure out the Zest machine. We finally got a charge started there and went into the restaurant. We charged 20% in 1.5 hours. The next day, after discovering that the only other nearby charging station in Portree wasn't working at all, we returned to the Uig Hotel where John gave us his personal ChargeScotland pass so that we wouldn't end up stranded. Even then, some of the stations were broken and since we'd been poorly educated (with no specific manual materials provided), we didn't know that the fast chargers applied to our vehicle. We lost many hours of our vacation because the employees at this Hertz location violated our reservation, never tried to contact me before giving away our car, and flippantly dismissed our concerns and discomfort. The complaint process has also been ridiculous. We demanded a full refund for the car they gave away and they offered a 50% refund because I "hadn't provided flight information" and the renter must "ensure a car is suitable for" her. Do not trust these people or rent from them. Hertz was also impossible to get ahold of in any way. No phone number connected to a human being and the number for the office charges several cents a minute. They dumped an EV on two unsuspecting American women, violating our reservation. This situation caused us to have to change plans along with endure undue stress during our vacation. I would give 0 stars if possible.

Arnold Clark turned out to be a cost-effective auto rental option for our time in Inverness. We…read moreprepaid, and arranged via e-mail/phone call for a van to pick us up at Inverness Station. From beginning to end, the service was fine, the auto exactly as stated, and in good condition. Thank you, AC, for a good rental experience.

Large car dealership which is easily located as most of the garages in Inverness are on the same…read moreroad. All next to one another. This is one of the largest showroom is part of one of Scotlands most popular car sales firm Arnold Clark. It is one of the few Arnold Clark showrooms in Inverness. This one is the Citroen dealership which has recently been renovated. And has also been enlarged. They have all makes and models not just Citroen so even if you are looking for a Ford,Vauxhall,Renault. And as they are part of the Arnold Clark dealer network if there is any particular make and or model of car that you are looking for they are sure to have what you are looking for in one of their other showrooms and would therefore be able to have it delivered to the Inverness showroom at your request. There is always exiting deals on new and used cars. The sales staff are very knowledgable when it comes to cars and will happily make sure you find the right car for you. And at a very good price

If I could give zero stars, I would. Budget Car Rental at Inverness Airport is running a scam,…read moreplain and simple. I rented a car from Budget and returned it in the exact same condition I picked it up in. There was no walkthrough when I picked it up, and no inspection when I returned it. Then later, surprise! I get an email with a damage claim and an outrageous charge for damage I absolutely did not cause. They provided no real evidence. Just a vague photo and a generic invoice. No timestamps, no proof the damage wasn't already there -- just a "pay up" attitude. When I contacted customer service, I was met with robotic responses, zero willingness to investigate, and a clear message: we don't care, and you're paying anyway. This is not a one-off issue -- Google it. This company has a well-documented pattern of charging customers for pre-existing damage or inventing charges altogether. It's dishonest, predatory, and disgusting. Avoid Budget at all costs. They might seem like a cheap option upfront, but you could end up paying hundreds more for damage you didn't cause. It's not worth the risk. I'll never rent from them again -- and I'm telling everyone I know to do the same.

Would not rent here. I booked an automatic 6 months in advance of our June 2012 trip- confirmed…read moretwo weeks in advance and prepaid to get a lower rate. When we showed up- no automatic- no apologies or anything. We had to take the manual- which isn't easy when you are learning to drive on the left and shift with your left hand as well. They offered extra insurance and an extra driver- but would not lower the price- which is quite a bit different when booking. Unfriendly and rigid

Jack's Car Hire was the best decision we made travelling from the Highlands. Trying to rent a car…read morelast minute in Inverness was stressful and expensive. Jack was more than accommodating and by far the most reasonable. 75 GBP for three days, pickup and drop off at the bus station, and a map to spare. Family run by Jack and Chris, give these guys a call.