Customer service there is non-existant.
I made an appointment as several dashboard lights came on, one of them regarding my power steering. They called that day saying that they were going to replace my entire power steering system on a Ford recall notice. A many thousand dollar job, that was going to be free for me. They had to order parts all in all they had my car for over 2 weeks, without any other other phone calls as to a status update. When I picked up the car, the two lights I reported upon taking it there in the first place were gone but when I got in my car there was yet another new light indicating a problem, which I was not previously notified about. I had to take it back in for them to triage again.
3 weeks later the power steering just up and stopped working again for no reason. I had to take it back there, though I don't want to ever deal with Macphee Ford ever again. Just found out that there was yet another related but not noticed before new issue that can cause thew power steering to stop working.
So this is the service you can expect to receive from them. I took my car in reporting two issues. They never really triaged those two issues. Thats what I asked them to do. They didn't do it. The opted for the easy-escape and just guessed/assumed that the power steering recall would magically fix everything. It didn't, so now I have to be without my vehicle for another two week stint because their technicians seem to be fairly incompetent but to me this indicates poor leadership there. After calling in many times, trying to get the service rep, who always seemed to be on vacation I also found out about technicians calling in sick, sometimes more than one. It seems obvious to me that no one really likes working there and that the work environment is crap.
I would recommend that if you require any kind of service to your Ford, find another dealership or repair shop. read more