I wish to express my sincere gratitude to our cab driver "Alam" car #M42 for his exceptional service. Alam was polite, sincere, kind and punctual which made us feel at home and secure in his car. He ensured both myself and daughter were delivered to our homes safely. Thank you ALAM, you are a wonderful person and an excellent reflection for your company for whom should be proud to have you on board. We will be sure to call again should we need a cab to Vancouver. Sincerely, April Morrison read more

Pick from my house to the airport. Answered phone quickly, efficiently got my pick up directions, was exactly on time for my pick up, driver was polite and friendly. Brilliant service read more

Took one of their cabs to BC children's hospital Women's Health Centre from my downtown hotel for a work course. Gave the driver the exact instructions to the building where I needed to be. First he tried to drop me at the acute care entrance and I showed him my map again, then he drove around to an unmarked door and said that was where I was supposed to be. It clearly was NOT the right place and I refused to get out there in the dark and pouring rain (with my luggage). So he turns and stops at an entrance on the side of the acute tower, runs in and tells me that's the right place (states he talked to the information desk inside). So I get out and guess what: there's no information desk and the only way to get to my building is a 10 min walk around the outside (in the pouring rain with my luggage). I walk past the stop and under the archway that I showed him in the driving instructions to the clearly marked entrance he should have taken me in the first place... $22 and late for my course. Shocking customer service. read more

I just attempted to go into one of their cabs and the driver asked for a 40 dollar deposit. I didn't have the cash on me and I offered a card as my deposit and he told me to get out of his cab. When I talked to their dispatch they were unwilling to cooperate and more or less shunned me. I have taken a cab with them in the past and I've never heard of this policy. I don't recommend them at all read more

The dispatchers are extremely rude. I was hanged up on. This is an extremely unreliable taxi company. Will NOT book again.

I took a MacLure's Cab home from the airport this afternoon. The taxi driver was very nice and chatty. He asked me where I was coming from and I told him San Diego. He assumed that I was visiting Vancouver and not local. There is a set FLAT FEE rate (prices range for different areas) for taxis departing the airports for all cab companies. This cab driver, #66 told me that he had been driving since 1986. However, when I arrived to my destination, he tried to overcharge me and not use the flat rate. I questioned him and he got all squirmy and told me that his dispatcher told him not to use the flat rate. I busted him and he knew it. I normally tip very well and would have for sure but didn't give him any tip since he tried to scam me. I called MacLures and reported him. They confirmed that any cab fare from the airport is a flat rate. Just another reason why we need UBER in this city. read more

The taxi driver refused the tip I gave him...it was all the money I had left. He was rude, raised his tone of voice and just told me to keep it and to be sure to tip a higher amount next time. It was all I had left! Out-of courtesy he could've been just polite and take it. Very demanding and rude. read more

So I was pretty much stranded in East Vancouver at about 3:00am and knowing the service in the middle of the night I thought it would take a while but the driver was able to pick me up within minutes and take me to YVR. However, I was sitting in the back seat and had forgot my wallet. I was panicking since I was getting late for my flight but the driver who was one of nicest drivers I have met to this day drove all the way back and gave me my wallet just in time. I was shocked by the amazing service he had provided. read more

Called in the evening to book a taxi to the airport early in the morning. Went very well, they took the order. In the morning we come down and see a black top cab instead. WTF? They passed our order to them without asking or notifying us. If I wanted BackTop, I would call them instead! Now I understand why all Vancouver companies have terrible reputation for customer care. read more

I've only used them occasionally but they've been very good, when I've called to book an accessible cab and they have been busy they have called another company for us. As long as you book in advance they have been on time. Had one very chatty driver, which I like. And for those using wheelchairs, they have had accessible vans readily available. read more

I recently took my dog to the vet. I booked a cab for the morning in advance and they came on time and they let my dog in the cab. When I was picking up my dog in the afternoon I called for a cab. After waiting for half an hour without one showing up I called them again to see where it was and was told everyone was busy and it would take awhile and the driver would call me when he got there. I ended up just getting a different cab and they never called me so I guess no one ever showed up. I guess they're only reliable if you book in advance. read more

Maclures rocks. Pleasantly professional, kind, well equipped for dead battery starts, safe and are there when they say they will be. Dispatchers? Helpful. Maclure's app? Genius. read more

Called a cab from the hospital today and it took 2 hours to get there. Obviously I was not still waiting outside in the rain. Will never call this company again. What if I were a cancer patient or someone who had just had a serious surgery? read more

I've been having cabs sent to the same address for 10 years now. Tonight MacLure's sent one taxi after another and they just kept missing the place entirely or driving by. We finally ran down the street to catch a 4th cab at the other end of the block and their excuse was that their GPS indicated the wrong end, when I had already told the controller on the phone that we were at the opposite end...with an exact address. Then, the arrogant jerk on the phone insisted that the other cabs 'must have been for other people'. We were going a mere 8 blocks or so to Granville & 16th and the driver had no idea where Granville & 16th was. Seriously? Avoid this company. Can't wait for Uber to get here!! read more

A driver locked his doors and drove away form me because he didn't like my trip. The cab companies in Vancouver are a bunch of crooks. Hopefully Uber will be here soon. read more

Now I know why Uber is so popular everywhere else in the country! Booked a taxi online for 2pm, for a client who needed to get to the airport. 2pm comes...no taxi! Called to follow up and apparently when you book a taxi, it doesn't mean it's a guarantee that they will arrive at the chosen time. Apparently, because I requested a van, it takes even longer to find one. To sum it up...taxi arrives at 2:30pm! Moral of the story...even when booking online, follow up prior to the time you need the cab and don't chose MacLure's when you need reliable transportation. read more

Horrible. It was pissing rain - they never showed up. I waived down ONE OF THEIR cabs. Four years later I'm still on a no call list even though I waited 15 minutes and they never showed up. read more

Picked me up quickly and way faster than Yellow Cab. We basically had to wait for over an hour with yellow cab and MacLoren's got here in 10 mins. read more

This was my first experience with MacLure's Cabs and am very disappointed. I originally chose this cab company because they are pet-friendly. I knew I had to go from Downtown to the North Shore during rush hour on a Friday so I called a couple of days ahead to pre-book. The agent on the phone told me to call the night before to pre-book instead. So the Thursday night, I called and pre-booked my cab for 4:30PM next day and was able to without any issues. Friday rolls around and I'm waiting at 4:30PM and no sign of the cab. I waited another 5 minutes and then called the company to follow up on my booking. I was simply told that they were still trying to find me a cab because it was so busy. After waiting until 4:55, I decided to give another cab company a try and they were able to send a pet-friendly cab within 15-minutes. I also told MacLure's to call me when they arrive - they never called so I'm assuming they never arrived. Not sure if I'll use them again. read more

I have been taking MacLure's Cabs for nearly 10 years. This is a family-owned and operated taxi company serving the Vancouver, BC area. The drivers have been on time, professional and courteous. This company literally "goes the extra mile" in ensuring a great experience. I am a loyal MacLure's customer from the USA. read more

I use this company a lot and the drivers are generally very nice I know a lot of them and trust them however despite all the way it's all experiences I still have issues not with weight time or anything. But this one driver it's not on about how old they don't restrain your chair in the back as I get out of my chair it's not about them talking on the phone because they hardly ever do this is about a flat out right scam against wheelchair users versus one driver and 175 who starts the metre before asking you to death estimation getting the chair into the car or doing anything else I have not brought this to the companies attention as I'm afraid my good reputation with this company would suddenly deteriorateSo far. I have talked with ale other drivers and thankfully jazz M75 has it knowledge the incident I still think I should bring this to the companies attention in the meantime I have to check the number of the taxi at ranks it is not safe to Street hill or cars read more

ive tried all the cab companies that service vancouver since i dont drive anymore and live downtown. maclures use to be one of the best of some very shady cab companies in vancouver. not anymore. whatever you do, do not leave anything in their taxis. you will not see it again. from drivers leaving with your cc to leaving your wallet in the taxi and never returning it, i know its with the driver!@#$%. my $10 taxi ride turned into a $500 nightmare read more

Another great early morning pickup from MacLure's - everything went like clockwork.

I will not use MacLure's again if I can help it. The driver wanted cash when I asked to pay by credit card. Then he wanted to know how much change I wanted back....I am too nice and was totally unprepared for this in Vancouver, I still tipped but regretted it right after. I can understand if businesses are concerned about the fees credit card companies charge but I don't think this was the reason he asked for cash. In hindsight, I think I became part of the underground economy that pays no taxes. And this , I resent and do not agree with. read more

WARNING! Unreliable. My sister made an online booking for a cab to the airport at 4 pm. She did not receive any confirmation so she called a few hours later and was told that everything was in place for a 4 pm pick-up. At 4:10 there is still no cab, so I call to check on its status. I am told that "unfortunately, on the web booking it does not say that bookings at peak times cannot be guaranteed". There was no cab in the area! What is the point of making a reservation if it's not guaranteed?? The person on the phone certainly had the opportunity to give a warning about this ridiculous policy, but did not. One star instead of zero because at least the person I phoned gave me the number of a different cab company! read more

I called a taxi at 11:28 p.m. .... waited and called again at midnight. After being on hold again for over 5 minutes, the woman said the taxi that was to come picked up someone on the way instead and asked if I wanted to order another taxi. How is this company in business? I will be thrilled when Uber is available here. read more

I always make a point to use MacLure's Cabs when I am downtown or flag down their cars. Their cabs are always clean and that is the biggest thing I look for when taking a taxi (I don't want to be sitting in someone's filth). The drivers are always talkative and friendly if you engage in conversation. They always help us unload any bags after shopping. Compared to any other companies int he downtown core of Vancouver you won't get any better, I have tried Yellow Cab and Vancouver Cab, they are terrible. read more

I have had nothing but positive experiences with MacLure's Taxis. They are courteous, help with your luggage without you even asking, go out of their way to help you and are always on time when you call for a taxi. And they did all this without them even knowing I had a back injury! On multiple occasions when I have been on crutches, they have driven me as close as possible to my destination without charging me extra (they turn off their meter early) and even get out of the cab to open the door for me and help me out of the cab! read more

So i took the cab to work today, and the cab showed up within 10 min at my door. The Cab ride was ok even though it was very obvious that my cab driver was making some insane detours because of "traffic". Anyways I reached my desination and told him on debit, but my card kept on declining for no reason. I tried 4 times, and the cab driver became super impatient. Its a little weird how your card declines, when I was just paid the day before and more than 200 in the bank. I asked if i can call my managers because my workplace was less than 100 metres away. He let me call, and it took a few minutes to get through but i got in. All of a sudden the cab driver started calling me stupid while i was on the phone, and i starrted to panic and cry on the phone because i wasn't sure of what to do. He then took his phone back while i was in the middle of the call and demanded for my wallet which had all my ID, my debit card and etc. Me being 17, i was completely scared and crying and the cab driver told me to give him my wallet, that he was gonna call the cops and to "get the fuck out of the cab". I left the cab, weeping and on the way, i saw my General Manager, and i broke down in tears. My general manager and I called the company and tried to get my wallet back and pay for the cab back at where the place i was dropped off. Apparently, the Cab driver went back to my place, charged my parents double of what is should of been, and left my wallet there. At this point, I was already pretty upset, but to find out I don't have a way to get home in the dark but walking all the way from Marine Gateway to Mountain View Cemetary area, was absolute bullshit. Luckily my General Manager gave me a ride home.Honestly, I expected a lot more, and was extremely disappointed with your services. Because of this experience, I don't think I'll ever take a cab again. read more

I had excellent, respectful service from two MacLure's drivers recently. They responded much more quickly than the Yellow Cab (which had me on hold for 10 minutes), were prompt and helpful. This dispatcher gave me a time frame of 5-20 min because it was rush hour, but the cab was there in about 7 minutes. read more

Oh yes, I see other reviewers have had drivers balk at accepting anything other than cash. I had Taxisavers (for my elderly father) which are coupons issued to disabled people for half price cab rides. The cab companies get reimbursed the full amount. So anyone who has/is entitled to Taxisavers is going to use those, right? I tried to pay with them and the guy asked if we could pay with cash. Um, no. Why would we pay cash when we have Taxisavers. He grudgingly accepted the Taxisavers. Hey, we all have to report our income so I have no sympathy. read more

MacLure's Taxi is the only good taxi service in this city. They are professional, nice and helpful. The best part is their good service is always consistent with every driver. I ONLY use MacLure's because Yellow Cab and Black Tops Taxi have the worst service. I am also impressed that none of the drivers are sketchy and they don't take long route to over bill you. I'd totally use MacLure's again. read more

Some of Mac Lures Cabs late at night drive at high speed over a cement slab with well posted signs don't enter the 2 way bike lanes at Nicola down 1500 Comox to the Coast Plaza Hotel close to Denman These cars are abused & the safety of customers is at risk. This has been going on for over of time till someone is killed. You name it at City hall have all been warned of this disastrous engineered four different patterns in four block with no interest of safety of the people living here. Lois Jackson is more concerned about Bolards lowered for high speeding bikes going through without touching their handle bars.. When does people ,school children, seniors safety kick in ?????? read more

Quite possibly the worst can service I ever dealt with. They were extremely rude and defensive on the phone and with a 15-45 minute wait time, after two hours the cab had still not shown up. After retrying to call them numerous times they hung up on me without even answering the phone and proceeded to scold my need for a cab on the busiest nights of the year (December 4, 2015). The customer service is deplorable and I would recommend using any other Vancouver based can service other then them as when I called someone else it took less than 10 minutes for a cab to arrive. read more

I was very glad for the prompt taxi driver this past week. I was picked up on Granville and taken to Richmond Bowling Zone, so I could meet my friends for lunch. The driver was pleasant and friendly, helping me worry less about being late for my second appointment that day. read more

1st time. Fearful after reading neg taxi reviews, I took my chances with MacLure's and booked for 3:15 a.m, extra early in anticipation of something going wrong, to get me to YVR from Granville and W. Georgia for 6a.m flight. At 3:10a.m I received phone call that cab was ready, went outside and got into a nice clean cab with calm and friendly driver who drove normally and got me to YVR with lots of time to spare.. read more

I called and booked a cab an hour ahead & my driver arrived exactly on time. It was a quick and easy cab ride and my he was very polite and kind. I think he was cab number 20. If I'm ever in Vancouver again I'll be sure to use this company. read more