I selected this interior design firm given their strong reviews and decided to "try them out" before jumping into my much larger remodel budget. Perhaps that was a mistake, but after waiting perhaps a month I had an appointment and two representatives came to my home. They listened to me and looked around at some potential, small initial design recommendations. I also had filled out a questionnaire about my style and where I had purchased furniture in the past. I never got their cards or was ever given their last names and over time it felt as though their communications were designed to keep it to the bare minimum or for strict billing purposes. The initial design consultation was about $850 and it got me an initial meeting and a few hours of Pinterest posts of possible purchases for a a wall chandelier, wallpaper, tile on stairs and fireplace tiles that I had to purchase myself and coordinate the install, if any. These are mostly items located on Pinterest, although the wallpaper for one wall was more unique. I was contacted by their billing department after they send me the Pinterest links sharing that my remaining balance was due and had been neglected (maybe prior to sending me the link.) I paid promptly. This was only an hour or so after the links came my way! Overall, $850 or so is not a big deal given the design budget I had envisioned, but enough that I had the impression that they were not very interested in me as a client nor have I ever heard from them again. I don't know their last names and was only provided with the main contact email and couldn't tell if the two women I met have an extensive design background or not. The client is limited to what is billable and handled in a manner that appeared, to me, reduce overall contact or communications. The in-person meeting was quite pleasant, however, and I did feel the two young women listened attentively, but I didn't have the impression that they were ASID certified or had other credentials or anything one would expect to learn from a last name, senior designer, or by receiving a business card. I told them I would like to further engage with them after the holidays before I received their input, but I never heard back; not even a quick, "How is it going, Linda, with our recommendations." It seems as though that would be a thoughtful gesture no matter the budget. So, if you want to gain their attention it doesn't work dipping your toes in the water. This was simply my experience. The three stars are because they did send me the Pinterest links after a few weeks and helped with a few decisions. They were very pleasant when we met and via a few emails too. read more