What outstanding and above " the call" service and professional folks here.!. I moved to cumming ga…read moredown the road from here. Found out I needed to move over a thousand miles away. My Lexus suv before this needed an expensive ac evaporator core. The nearest other dealerships were double $ and not helpful.. Sooner auto did the job for less with clear communication and Thought and saved the day! Plus they gave me a great deal on service ahead of the long trip! Thank you! Made the nightmare trip safely

Good with basic repairs. Have used them several times and prices were fair ...best to have apptread more

Great experience as expected. Everyone was very helpful and checked everything out. All is great!read more

After 20+ years of my family bringing our vehicles to Scott's Auto, I'm extremely disappointed to…read moresay this will be our last time. Originally, I had Akebono brake pads installed on my vehicle based on Scott's Auto's recommendation. Unfortunately, I had to bring my car back at least six times over the course of several months trying to resolve ongoing brake issues related to that setup. After repeatedly dealing with the problem and getting frustrated, I decided to try a different option and asked them to install NAPA Adaptive One brakes, which had been recommended to me by another dealer. Scott's Auto went ahead and installed them without hesitation. However, no one bothered to inform me that those brakes were not really intended for my specific vehicle or that there may have been a better option. Additionally, I was never told they wouldn't be covered under warranty. As the professionals working on my car, I would have expected them to at least tell me that the parts I requested weren't the best choice and recommend something more appropriate. The most frustrating part is that John only told me this AFTER the brakes were already installed and said word verbatim "I would have never put these on your vehicle." Had I known that beforehand, I would never have chosen to put them on in the first place. The entire situation could have easily been avoided with a simple conversation. When I tried to discuss this with John, the response I received was extremely dismissive and unprofessional. Instead of acknowledging the situation or understanding why I was upset, he told me "you're a grown adult, you can make your own decisions." That completely misses the point. Of course I can make my own decisions--but I trusted the professionals I've been going to for decades to inform me if something I requested wasn't appropriate for my vehicle. Rather than taking any accountability, John accused me of arguing and said he didn't want to have a debate. I wasn't looking for a debate--I was looking for a reasonable explanation and basic customer service. After two decades of loyalty, the way this was handled was shocking. Between the repeated visits to fix the original brake issue and the dismissive way I was treated afterward, John provided one of the worst customer service experiences I've ever had. Unfortunately, after 20+ years of service, Scott's Auto has officially lost my business and the business of my entire family. Congratulations.

Just a great business and repair shop overall. They do honest work for customers in a fast timely…read moremanner and they let you know the costs before work begins. They have repaired my car twice now for 2 seperate matters and both repairs were done well for a very fair price! Highly recommend these guys.

David at the front desk and his team are amazing Some of the best customer service I have ever had.read more

These gentlemen are the real deal. My engine light came on,…read moreso I just pulled in. They immediately put my car on the computer and diagnosed it. Since it wasn't life threatening, I got an appointment for the next day. Not only did they fix the problem in a very timely manner and for a very reasonable price, they also took me home and picked me up when the car was ready. I so appreciated the great customer service and the quality of the repair. I highly recommend this shop.

Just had my brakes replaced on my beloved Porsche. I am 73…read more My family and I have used Signature for a number of years. In all my years of servicing my vehicles no other service center comes close to Signature. Kudos and thanks to AJ, Nick and staff.

"We don't want customers like you."…read more Pros: Cheap, reasonable pricing. Gets the job done in a timely manner. Cons: Cheap parts used, poor customer service and ability to explain issues. Background: I went to Signature Total Care Care due to all the great reviews. I unfortunately did not receive "5 star" service in my 2 years using their service. My first issue with Signature was having my blower motor fail and having it replaced by Signature. The blower motor they replaced it with stopped working after 2 months. They made me pay in full for another blower motor Second issue was bringing my car in for an oil change and having them return my car to me with a broken daytime running lamp. I returned my car back to them and they quoted me for a $300 fix. They also told me that it was not a big deal and could fix it at a later date and would not get pulled over for a broken daytime running lamp. But I had no issue prior with those lights prior to bringing it to them. My third issue was an oil leak. I had lots of questions and concerns due to my previous experiences with Signature. I 100% admit that they were correct in their assessment of the situation now... But it was not Signature who were the ones to convince me that I was in the wrong. Instead of explaining to me and showing me why I was wrong I was told that they didn't want customers like me using their business. So I will not use their business. I really hope that if you chose this business that your experience is better than mine. But in my personal experience, I would maybe use Signature for a quick fix, but certainly not as a long time shop.

Class act! They came and helped me in the cold diagnose my car and got it up and running! Very kind…read morehearted and great people here.

This is a family owned business that I have gone to for many yrs . John is s top notch mechanic…read moreand he does not rip you off. In fact he recently did a quick test on my car and did not charge me one cent. Scott's Auto who I had been going to a long time wanted to charge me $93.50 for the same thing. If the problem persists, guess who'll I go back to?Scott's has gone downhill over the past year. Heralds Auto has never tried to take advantage of me and I'm a customer of theirs for life. I trust them! Mom runs the front end and she rocks ! Pat Brant

Crash Champions (formerly Service King) on Buford Hwy in Cumming, GA, is ! My back door wouldn't…read moreopen, and three other shops insisted I needed a new handle, switch, and wiring--trying to charge me for unnecessary repairs. were honest, professional, and didn't take advantage of me as a lady, unlike many places that overcharge women. They quickly found the real issue--a loose screw--and fixed it for free! It's rare to find such integrity in auto repair. Highly recommend them for , service!

Shawn and is team did an amazing job repairing my truck. They were very professional and extremely…read moregood at keeping me informed of the repair process complete with photos. Quality of the work was impeccable. Highly recommend this company.

Love this place. Everyone there is friendly and honest. I have been bringing my cars here for…read moreyears. They stand behind their work. They tell you like it is without forcing you to fix A, B, and C before they'll complete an oil change. It's the most relaxed around anything car-related one will get.

Booked an 11am oil change appointment online and even got a reminder texted to me ahead of time…read more When I arrived at 10:59am, I was told that they had taken in a bunch of walk ins and due to being short staffed, it would be 1:30 before they even got to me. They offered to rebook my appointment. Very frustrating that they didn't call me ahead of time to let me know this. I asked why they didn't and she told me that she was busy waiting on customers. There were two people sitting at the desk so I'm thinking this isn't a valid excuse. My guess is that they saw the coupon that they had mailed to me, in my hand, and didn't feel that a $49.99 coupon was worth their time. I drove over to Grease Monkey on the other side of the parking lot and they immediately got me into a bay. I didn't even have to exit my vehicle. They offered a $25 coupon online, which they honored, which got me just a couple of dollars from the coupon that Speed had mailed me.