My experience with Ben from Santa Cruz Appliance Service for my washer was excellent Ben is…read moreprofessional, knowledgeable, and very informative. In addition to the repair itself, he explained and showed me how to clean the washer drain. I recommend Santa Cruz Appliance Service as a reliable business

Ben was, by far, the most helpful and knowledgeable service provider that we have had! He showed me…read morethe faulty pump to our washing machine, gave me the estimate to replace the pump and then quickly proceeded to complete the repair of our clothes washer. Thank you, Ben!!

Repaired our Williams wall heater. They were on time, clean,professional and a fair price. Their…read moreserviceman is a good representative to their company

This started as a great experience with Matt and unfortunately ended as a terrible experience which…read moreis forcing me to write this review to warn others. Matt repaired my Samsung fridge for freezing at the back panel. First, in Oct 2022, he installed an extra heating element for $340 and promised me that the issue is permanently addressed. Then, I had the same issue again within 4 months in Feb 2023 and this time, he replaced the evaporator cover assembly for another $75 and promised me that this is the ultimate fix and I would not have to worry about this issue again. Now, I have the same issue for the last 3 months and when I contacted them, they are essentially asking for another $537 to fix this issue and claiming that they won't even come and check why their fix didn't work because the fix is out of warranty. I would expect any decent technician to at least find out why their "ultimate fix" did not work and do what they can to address the same issue for which they were already paid $415. Please avoid because ultimately what matters is whether they stand up to their work and not whether they are nice on their first visit.

I request a quote on a Kitchen Aid Convection microwave that had stopped cooking. After the…read morediagnostic test, the microwave needed a control panel replaced. I considered my options to either repair or replace. Since it was a 12 year old microwave, I opted to replace it for a new one. He was was very thorough and I appreciate his patience.

He found a time that worked with my schedule, was able to fix the drain pump on my washing machine…read morein a timely manner. I appreciated that he had the part with him already. Thank you ! Now I can wash my clothes !

I requested service to determine why My Wolf oven wasn't heating. Vlad arrived within a few hours…read moreof my call. After checking the most obvious problems, he determined that the thermostat required replacement. He had one with him and did the work while he was there. He sent pictures along the way. And it works great. It wasn't cheap, but it was a job well done.

They answer the phone right away, scheduled to look at my dishwasher that day, found the leak I…read morecouldnt find, ordered the part, came back with no additional charge, and fixed the issue. I can tell you they were not low cost, not even close, but compared to buying a new Samsung dishwasher with all the tarriffs and price increases these days, it was worth it. And they were no hassle, on time, and offer a Good warranty on the work, ez to pay with their online invoice. I would call them if another appliance in my house breaks without hesitation.

Sergey was super friendly and knowledgeable. He was able to fix my dryer on the first visit and I…read moreused Victory again to perform recommendations he suggested. Dryer is working at 110%! Thank you!

Sergey was punctual, knowledgeable, generous with his knowledge, and terrific value. They were…read moreable to replace the gasket on my washer for less than the price of labor alone at other competitors. Thank you Sergey and Nina - you've earned a loyal customer for all my appliance needs. Love supporting local businesses like you!

It's really difficult to get competent repair people who respond quickly to the needs of folks up…read morehere to the Santa CruzMountains. Christian is phenomenal! He and his team were quick to respond. Christian is so knowledgeable and accommodating. Thank you for fixing my washer for a fair price!

Excellent service. Quick to respond and easy to schedule with. Sebastian is fantastic. Knowledgable…read moreand professional, gave us an honest appraisal of our current situation. No upselling whatsoever. Trustworthy and reliable. We have decided to replace our 24 year old unit based on what we found, mostly due to very old technology in this unit. These folks also offer preventive maintenance as well, new or used. Diagnostic fee charged (75.00 as of this review) will also be applied to any approved repairs. Appointment was not rushed in any way with all questions/ concerns addressed. Highly recommended!!

Katie and Alex were wonderful. They responded right away and came on Sunday to help. They worked…read moreout a challenging pair of issues with our microwave and stove top and everything was working perfectly. 5 stars.

I had started to try to clean the blower fans inside my Vent-a-Hood range vent and ran into…read moretrouble. I couldn't see the release set screw and I wasn't able to pull the two blowers off_ Fuse Service really saved me! They arrived on time, knew what they were doing, fixed my problem and put the vent hood back together. It was very hard to find someone willing to come out for this problem. I'm very grateful to them for taking it on and getting the vent parts off of my kitchen counter~

This 5 star review is long overdue! I have bought several…read moremisc appliance parts from this fine establishment over the last several years and they are ON TOP OF IT! Even during COVID shipment shenanigan season - they seem to have a magical relationship with reliable suppliers that got parts quickly which isn't as critical to me but it is for guests in our vacation rental! Even when I flaked on picking a part up for an unreasonable amount of time they gracefully called me each week with a friendly reminder and welcomed me when I finally came in with my tail between my legs! I love this business and the people who work here! It's not a coincidence I felt led to write this today - Happy Thanksgiving!

I can't say enough about the guys at Aped. They were extremely knowledgeable about my gas dryer…read more They helped me test parts. I was going to buy a bunch of parts and they pointed out the parts that fail most often and I saved money. They also helped me narrow down the problem that was the likely issue - the control board. That part is mo longer made so they found it for me on ebay! I can't remember being treated this well by a business in a long time. Thanks guys!

Steve has been to our house 2 or 3 times and has always done a great job…read more Fast and reliable

Did not complete job, took over 2 weeks to get an appointment. Chipped front panel of the washer…read more Said he would call and come back to finish repairs on drawer under washer and dishwasher. We paid him and he never called.

Five stars for Derrick's Appliance Repair!…read more When our dishwasher broke down, I was dreading the hassle and the cost. I called Derrick's Appliance in Capitola for a repair and was relieved right away. They picked up, listened, and got me on the schedule [same day / within a day or two]. Chris showed up on time, was friendly and professional as always, and took the time to explain what was wrong in plain language instead of upselling me. He diagnosed the problem quickly, had the right part on hand, and had everything running again in no time. The price was fair and exactly what he quoted. It's rare to find a local repair service that's this honest, skilled, and easy to work with. If you're in Capitola, Soquel, Aptos, or anywhere in the Santa Cruz County/Monterey Bay area, don't waste time on a big-box service call. Call Derrick's. I'll be using him for any future appliance trouble, and I'd recommend him to friends and neighbors without hesitation.

Arrived on time and already had the parts needed to fix broken pump on my washer. Service was quick…read moreand showed experience dealing with these combo units. Would recommend.