I purchased an air compressor from Ilford branch, a very delightful
& helpful sales assistant helped me with my purchase, he not only helped me select
the compressor but also added few other necessary things in my basket like air
hose, adapters, Oil, spray gun etc. I paid total £187 for purchase. When I reached home and opened the box manufacturer had
already provided the oil in box, the male and female adapters that sales
assistant sold me were of wrong type that did not fit. I went back to Ilford branch and told them the problem with
adapters and also asked for refund for oil as it was unnecessary. I was shocked
to know from manager that this is not there company policy to provide refunds,
or exchange it was my fault to purchase and there is no way he will exchange or
refund. I called their customer service department the lady was well aware in
advance of whole situation and she said the same thing this is not their policy
end of story I end up buying same adapters again from other place for of the
price, and end up keeping Oil that I never needed. I will stick with Amazon.com in future and will never go back
to machine mart again and will never recommend it to anyone else. They have excellent
customer service until they get money out of your wallet after this you are at
your own. read more