DO NOT MOVE HERE - BELIEVE THE REVIEWS
I wish we had believed the reviews before moving in, but we gave the complex the benefit of the doubt, assuming the complaints were just from upset residents. Please don't make the same mistake we did--believe them.
Here's what we've experienced firsthand:
* Mold Issues - There is mold in our apartment, and instead of addressing it, management deflects responsibility and tries to blame the residents. Attached are pictures showing the ongoing problem.
* Parking is a Nightmare - Even if you pay $50 for a reserved parking spot, you are still not guaranteed a place to park. Management has explicitly stated that paying for a reserved spot does not guarantee availability. Instead of enforcing parking rules, they suggested we could remove our reserved spots--for a $250 fee.
* Unreliable Wi-Fi - The included Wi-Fi is so unreliable that we, along with multiple other residents, had to pay for outside internet service just to have a stable connection.
* Horrible Communication & Service - The only way to contact the office is via text, and no one answers phone calls. When I had to take a day off work for a vendor appointment scheduled by the office, I wasn't informed until after I had already taken off that I didn't need to be there. Their corporate office's response to complaints is dismissive, and they refuse to take accountability. See the attached messages for proof.
Unfortunately, we are stuck here until our lease is up, but we will not be renewing when the time comes. If I can help even one person avoid making the mistake of moving here, this review will be worth it.
Save yourself the frustration--DO NOT MOVE HERE.
Since the apartment company wants to come online and try to save face, I'm attaching screenshots of our correspondence for full transparency.
First, regarding the maintenance issue: The original message they sent asked if I "would be available," which any reasonable person would take to mean that my presence was expected. At no point have I stated or selected any preference for being home during maintenance visits. However, as a teacher, when they asked about my availability, I immediately worked to secure a substitute and arranged for the day off to ensure the mold issue was properly addressed.
As I mentioned, they took 30 minutes to respond to my direct question about whether I had to be home--by which point I had already committed to taking the day off. I kept the day off as requested, yet the vendor never even showed up that day because they went to the wrong apartment (also confirmed in the attached messages).
Now, regarding the parking issue: The only reason there was another vehicle in my reserved parking spot was because the apartment complex originally placed my reserved sign in a spot that was already occupied by a broken-down car. When they finally corrected their mistake, vendors started using our reserved spaces when we came home from work. Instead of enforcing the policy and telling their vendors to stop parking in residents' paid spots, the management's response to me was to offer a "solution" where we could give up our reserved parking--which we pay for--but they would generously waive their $250 admin fee for removing it.
That is not a solution. The problem is that vendors are parking where they shouldn't be, and instead of holding them accountable, management is suggesting that we give up something we pay for. I shouldn't have to get out of my car every time and ask someone to move from a spot that I pay to reserve. That's exactly why I brought it to their attention in the first place.
Again, all of this is backed up in the attached messages. Instead of actually fixing these issues, management is more focused on damage control online than resolving real tenant concerns.
Again I state do not move here as you can see in the comment they are dismissive and do not take accountability. read more