It's always dirty, the service is horrible (I get that they're busy but the staff is generally so rude), the food is flavorless and tastes frozen, the drinks are weak, and there are no vegan options. It has a great patio, so I wish it was better. read more

Very poor customer service! Waitress forgot to put in my daughters meal, never checked for refills, or brought out dessert in a timely matter. Charged full price for awful customer service and never tried to make things right. I was very disappointed. read more

Horrendous service as usual. Food took forever, had to get it to go. Sure enough the sides weren't included. Not only was nothing taken off the bill, but we were charged extra. Instead of getting the daily special pricing of spinach artichoke dip, we got to pay full price!Unfortunately I will be back but have come to expect this from Macado's at all locations. read more

As a little kid, I found myself sitting knee to knee with college kids and I was never made to feel unwelcome. Of course, I was a very well behaved child who was more concerned about her food than she was about annoying the restaurant at large. But I digress. The restaurant, all these years later, remains a good place to go for a burger and, now that I'm all grown up, a drink. Excellent for folks looking for something they can go with friends to watch a game on TV or somewhere to take the picky relatives in town. read more

Ordered dinner from there last night, my order was wrong and missing items I paid for. Part of my sandwich was roast beef that was so dry and chewy I had to spit it out! More than $7 for cheese fries that weren't even cooked all the way through! HUGE disappointment and a waste of money read more

I love Macado's, it is a chain but a good southern one. My boyfriend and I came in on 9/22 around 2pm after hiking Mcafees knob. The hostess was not very kind, and sat us at a booth without saying 2 words to us. We waited about 10 minutes and no one ever came over to greet us. One woman came over and asked if we had been greeted and she said she find someone. Ann H quickly ran over and profusely apologized (we do not blame her at all as I believe it was a lack of communication from hostess to server, as I have worked in the industry and the disconnect is a real struggle, I assume they cut the server staff since it was close to change of shift).Schooners are always a great choice and get a sandwich for sure, you cant go wrong! Thanks for turning the experience around for us Ann, you were great! read more

Great food (got the wings and wife got the Mcduffy). Fries were fantastic. Price was very reasonable. Casual dining. Great place for a date or to go watch the game! The only problem we had was our waiter; all the other staff were kind and helpful to us and others, but our waiter smoked on break and reeked of it, was very slow, came to our table and stood there until WE said something, and was very unfriendly. read more

We have frequented this restaurant for many years . It is owned locally by Richard Macher. The food is always exquisitely prepared to the correct temperature, taste, texture. The presentation is excellent and the wait staff is very cool. In addition to a giant menu of sandwiches and entrees and appetizers , they have a huge list of beers, liquors, and mixed drinks. The atmosphere is very casual and fun and respectful. Everyone feels welcome at Macados! I do not work for this company nor am I invested in it but I have to say this is one of the very best places in Salem , Virginia . Their quality is exceptional even if you happen to pop in after 11:00 p.m.! read more

The location in Salem, VA has the best wings... crispy and juicy. The Jamaican Jerk Sauce is really good, they cater all my business meeting events and I never have complaints just requests for more. They give you everything you need for the catering and always on time with delivery. read more

One of the drawbacks of living in tiny Salem.....restaurants with sub par food and detestable customer service continue to survive year after year because....we, the small town sheep keep supporting them! I own that I have continued to beat my head against the brick wall of Macado's. My interaction with the zombie like hostess who clearly has spent more time learning to create the perfect goth look with her eyebrows than developing any sort of customer service skills has solidified my unwillingness to ever return! read more

Typically we LOVE Macado's. However, I was disappointed in the quality of my food this time. I ordered the Cashew Chicken Salad because it's a favorite and I needed some "roughage" instead of a load of carbohydrates. Usually one of the best things on the menu, imho. But this time the chicken was way over cooked and the veggies were somewhat wilted. It made for a sad meal when I was so looking forward to a delicious salad. Hopefully, when we try again, it will be back up to par! read more

I waited a half hour the hostess came out once to say that they were having a shift change. There was nobody in the place. Don't think I would come back. Poor customer service, Word of advice the people you might have more return customers. read more

This place is so ridiculously terrible I don't know how it stays open. Every time I've gone I've had a different server, I don't even see the same people leading me to believe that they treat their employees terribly and they don't work for more than a week. The only thing that I can think that keep them in business is the fact that they're right next to the college. I've eaten here several times because it was late and they were the only place open and not once have I been satisfied after leaving. If you want a rundown atmosphere, bad service, and cheap but terrible food this is definitely the place to go! read more

Macado's - Nasty wings. Terrible, only ate because I was starving :( - Sandwiches Near Me - Salem, Virginia

See all

When I lived here years ago we came here a lot, I figured I would come back and try it again. I remember the service being very slow years ago, and it still is. Food is decent but pretty average for the price. It wasn't busy at all but still only saw our waitress about 3 times. Overall wouldn't recommend. It's a shame because this place used to be the go to spot read more

Went in tonight, only patio seating due to covid. There were only TWO tables of four people each. Had the 18 year old blonde server. Easily worst service i've ever had in salem. An hour for 2 drinks and a buffalo wrap with no buffalo sauce on it. They were out of bombs we wanted so i said we will just take checks, she threw straws on the table and slammed our receipts when she came back. Thought servers would be happy to work and have a customer but not her. read more

Hostess was unsmiling and less than pleasant. Sat and sat waiting to be served. Watched nearby table be sat and get immediate service. Lousy place. read more

Sadly dissapointing. Although manager ultimately rectified the situation and refunded my money, I am sure there must be better places to dine/get take out. The manager was professional, but the quality of food and service was lacking. Hopefully it was just an off day for them! read more

Ok here's the deal. I'm currently waiting now to be seated. The biggest complaint is the wait to be seated and wait to order. The food quality and selection is great but the staff and procedures is what keeps this place from being great. I would recommend calling ahead to reserve a party or getting take out from here. read more

Food was good. Service is terrible and the employees and management, very obviously could care less, so don't bother bringing this to their attention. Also, people are allowed to stand around on top of each other...Covid? I've been several times lately and had similar experiences, so it's not a one time thing. I'm a local and USED to eat here frequently. Macados in Salem needs to get it together. It will definitely be a while before I come back. Also, they need to be sure that the person answering the phone has an ounce of customer service in them. I'm only giving it a 2 because they have been around a long time and I'm hoping they will do better-and the food is still pretty good. read more

A little hard to figure out where to park but food was great! Fish tacos, fries, salads and "the best burger ever"!

We stopped in Salem to eat at Macado's while on a long road trip. We were greeted promptly by a friendly waitress (Sandra) who knew the menu well. She advised us to wait a few minutes until after 4pm to get the half price Hindenburg - one of our party of three wants to eat the whole thing even though it is ostensibly for four! We told Sandra that we were hesitant coming here because of the two bad recent reviews - but in the end the overall good reviews prevailed. She apologized for the bad reviews, was glad we came anyhow and said that she would pass that along to the manager - the infamous Amber from the earlier review. Sandra said she has worked here 5 years and loves the restaurant, menu, food and customers. Our appetizer - the pretzels - came out promptly, were hot and delicious! Just after we finished our appetizers Amber stopped by. She was very nice and glad we chose to come to Macado's. All she would say about the incident referred to by the previous reviewer was that they made a decision not to serve more alcohol based on the bar tenders observation of behavior. I find that bar tenders usually get that right. In addition to the Hindenburg, we ordered the Chicken Fajita's and the Titanic. They were all fantastic! The only thing unexpected was that the Fajita's were not prepared the way I think of Fajita's - meat, onions, peppers served on a sizzling skillet with tortilla or other flat bread served on the side to put the sizzling mixture of goodness on. Their version is basically a pizza. My wife pointed out that it was listed under the category Flatbread Fajita's and flatbread these days is shorthand for a small pizza. Fair enough - my fault. Although it was unexpected, it was excellent - I would order it on purpose again! We ordered the Cinnamon Sensation (cinnamon roll with icing and ice cream) and the Macawich (a cookie based ice cream sandwich) for dessert. Huge portions. My wife commented that the cinnamon roll was the first she has had in a while that has strong and good of a cinnamon flavor as this one. At under $50 for three people it was a great value. The bottom line is that the staff did a great job and the food was fantastic. We would definitely come back to this and other Macado's. It also teaches us a lesson about relying only on the most recent reviews. We did the right thing basing our decision on the totality of reviews and will do so again. read more

We were told there was only a 15-20 minute wait. An hour and 20 minutes later, we assumed this must mean the food is AMAZING. Boy were we wrong. I got the (slightly racist) "Oriental Shrimp Salad," which was described as a salad with shrimp teriyaki, almonds, noodles, lettuce, tomatoes, and cucumbers. Their version of "shrimp teriyaki" was fried shrimp with cheap ginger sesame dressing to pour over. And by "noodles" they meant those tiny crunchy fried noodles (possibly from a can) and not actual noodles. It was mediocre at best. My boyfriend got the pretzel hot dog with everything on it. Little did he know it was essentially just a pig in a blanket with a tiny cup of chili and a tiny cup of cole slaw to dip it in. And the chips it came with were just Ruffles in a bag. Completely overpriced. My mother got the reuben, which was so disgusting she couldn't finish it. She gave the rest to my boyfriend, and while he was eating it he noticed a BEATLE in his fries. This, on top of the hardly edible sandwich, caused him to bolt outside and throw up. We had to constantly REMIND our waiter for refills. The ceiling was leaking and constantly dripping on my back and head. And when I asked how long it would take if I ordered some macaroni and cheese (after hardly being satisfied with that pathetic salad) I was told I might have to wait because the kitchen was really backed up. Clearly nobody there had their sh*t together. Absolutely NEVER coming back. read more

Cool place. We stopped here on a breeze through town and were pleasantly surprised to find a hip bar, with a good crowd on a Tuesday night. Never having been to Lexington before were were shooting in the dark, and not much else seemed to be happening around. Good drinks and friendly folk. The decor is genuine and shall hence forth remind me of Virginia sensiblity. Stonewall Jackson is featured in picture. Cool looking beard that Stonewall had. Great place to be with friends. read more

The restaurant is wonderful for people who love to have a variety of sandwiches. Although Macado's offers burgers, salads, etc. sandwiches are their specialty. Most of the different locations have local memorabilia (the Salem, VA location has Roanoke College memorabilia) and the majority of the staff are friendly & helpful. Overall it is a relatively inexpensive place to eat with good food. read more

I'm just a huge fan of Macado's and have been since I was in high school. Macado's Monday became ritualistic due to the 1/2 price Hindenburg (Hindy) sandwiches. Grab one or two friends and split all 18 inches of meat, cheese, and toppings with all the chips and pickles your heart could ever desire. Happy hour on Monday also includes 3.95 pitchers which is great. Wednesday night is Mexican night, which makes any Mexican item on the menu 5 bucks no matter what it is. Nachos, quesadillas, and anything else you find that sounds remotely Mexican is just five bucks. I recommend the Diablo Quesadillas. There are enough sandwiches on the menu for a small army and you'll love the atmosphere. There are music relics everywhere and an ample amount of TV's to make sure conversation never gets boring. I'm a big fan of sitting on the patio on nice summer days and soaking it all in. read more

5 stars for sure. Tried this place after walking by. Yelp says 3.5 but the line waiting told us differently. Great place and lots of choices for food. You won't leave hungry. read more

If I could give zero I was Very disappointed. it's a shame really used to be better one server needs to be fired. But if they did that they wouldn't have any so I don't know. People Go Some where else. thought my fiancé left and told another table he was a bastar because he spoke to a manager for waiting an hour an half on food. With a 2 year old. Like they saw if you can't handle the heat stay out of the kitchen. And that can be easily said about that server. It's a shame. Never thought I'd write a bad one of this place but hey never say never. If they continue to perform below grade I'm sure if They didn't have a chain they would be closed yesterday. Just yucky personalitlies and messy areas and not enough staff and No clean dishes or silverware like wow guys wow read more

Honestly doesn't even get a rating. We went today and yes we understood they were busy. Our server was very inattentive he said our food would be out shortly we were already sitting there for an hour. Our apps came out cold. He then proceed to go get my friends order which were wings and fries now when he got them everything was cold like it had been sitting for a while. Then 10 mins after he gets his food the rest of our tables food came and my friend had asked to speak with manager he start to explain the situation. The server then proceeds to tell my friend well then don't come to macados. Well needless to say the manager paid for everyone's food and gave us to go boxes. We thought that was the end of it and we would go about our night. Well on the way out we had over heard the serve that was serving us telling another table he was having a bad night and pointed and pointed at my friend and he proceed to call him a "bastard" now in my option I would have fired him. we went back in told the manager and he said unfortunately I can't fire him but I will be talking to him. Needless to say we will not be going back. read more

Me and my wife went and took the kids here on our travel home and it was okay my sandwich was missing half the things on it however my wife's chicken tasted sour so she only a few bites and is now puking and feels super sick would not recommend coming here with your family unless you plan on getting food poisoning read more

My Mom ordered a grilled chicken caesar salad. Her chicken tasted sour and she stopped eating it. It must have been expired or something because she's been throwing up for the past hour. So disappointed I heard a lot of good things about Macado's :( read more

My husband and I got carry out for Sunday night dinner. I have ordered carry out many times during the pandemic and this meal was one of the best. We got Cobb Salad and wings. The food was fresh and there was plenty even for lunch the next day. read more

Half price hindys and $5 pitchers on Mondays. What more could you ask for. Good sandwiches and atmosphere perfect stop in for a lunch or dinner and drinks. Great prices good food. read more

I have been here before and had a better experience. Short wait for a table of 7 and we sat next to the fireplace, so that was cozy. We waited FOREVERRRRR. We had all read the SUPER long menu and made dinner choices before she came to order drinks. Waited for the drinks which came in a reasonable amount of time. We forgot to o it in an app order, placed jt about 10 min after food order and it came out super fast! We waited over an hour for our food. My kids were falling asleep at the table, and getting miserable! When the food did finally come out (910pm), we got there ~730-745, it was cold. My toasted sandwich and tater tots were ice cold, like they just left them sitting out for awhile. Flavors were good. Waitress was pleasant but kept saying "your food is coming up right now", but then it didn't come. My 6yo even said "why does she keep saying your food will be out in 1 minute and then doesn't bring it", while he is in tears. I may or may not go back but next time I won't be as nice about the terrible service. read more

Traveling through and tried Macado's based on a recommendation from the hotel. It was a WINNER!! Service was spectacular. I got the Babe Ruth sandwich and my husband got a burger. Came fast and came hot and was delicious. The absolute only complaint was that it took a while to get the chili we ordered with the meal and it wasn't even warm when we got it. I think it would have been tasty if it had been warm but can't get excited about cold chili no matter how good. If I lived here I'd be in here all the time trying all the different sandwiches and appetizers. read more

More than 30 minutes late (than time given) for pickup order to be ready. Would not recommend ordering from here. They are slow and unprofessional. read more

Will never come again. First off was told there was no wait until the same girl came back and told us it would be a 25 minute wait when we saw many clean tables, along with many dirty. Second off we asked to get Nascar on the television, they said yes but never put it on. Came to the table asked if it was the right channel, we said no. Then never came back. Food was okay nothing great. Pretzel bites aren't even bites, thete big soft pretzels. Also was told there is no italian dressing! What that's crazy!! My daughter broccoli was raw, for her chicken broccoli alfredo, along with some of the pasta not being cooked all the way. My daughter had a bad cough and asked for some water, 15 minutes later a water came for her. Asked for some boxes, i'm not even sure why. We had a total of 3 boxes, and he didn't even bring a bag. Will never tell any friends or family to visit. Very disappointed. read more

I've been a Macado's fan FOREVER...I simply love all the food. I use to work there one summer a long long time ago..... I've tried every sandwich on the menu over the years. I've been during the week, to watch sporting events, birthdays and other holiday events and its just a cool place to go.... Even though I don't live in VA anymore - I always make it a point to stop by and get something when I go to visit! read more

If I could give 0 stars, that is what they deserve. I was here for over two hours with us only here and they told us they were just going to bring our food in to go boxes. Another hour went by before we even got the food in to go boxes. Avoid this establishment at all costs. read more

I tried to eat here. Menu looks alright. Unfortunately, after sitting fiftenn minutes, noone seemed intested in taking my order, or even offer a glass of water. read more

Came in tonight with family to look for a decent meal. With Covid-19 going around there was outside seating. The employees had on a mask and gloves in which I thought would help with safety precautions but I observed each employee I would see and one employee that stuck out the most was a woman with brown hair who didn't wear gloves but had a mask on only wearing it underneath her chin, chatting with customers and bringing them food. Another employee was a male with a beard who had gloves on but I watched him pick up something out of the floor then come by our table and take drink to refill it and came back holding the top of the drink where you would drink out of it? Aren't you supposed to switch out gloves so there isn't any cross contamination? Also the food we got was cold. We complained about the appetizer which was Spinach and Artichoke dip. The dip was cold so we asked for a hot one. I thought when you gave food back it was health code to throw that food out and bring out a new one. Apparently not at this place because all they did was put it in the microwave and bring it back out. If this place is going to follow health code nor safety precautions for COVID-19 then they do not need to open. read more