I signed up for Mac USA's merchant processing and POS system for my nail salon. After using it for only two days, I found the system far too complicated and difficult to operate for daily salon operations. I immediately contacted them by phone and group text to cancel the service.
That was approximately four months ago. Despite multiple follow-ups, I have received zero confirmation that my account was cancelled, no callback, and no resolution. I returned all of their equipment in good faith, yet they continue to charge my account. They were extremely quick to take my money upfront, but have failed to issue the refund they promised.
As a small business owner, this has been incredibly frustrating and costly. The lack of response and continued billing after a clear cancellation request is unacceptable.
I am now forced to pursue this through the Better Business Bureau, small claims court, and other consumer channels. I strongly recommend other salon owners look elsewhere for their POS and merchant services. There are better, more responsive companies available. read more