Timmy from Mac Towing reminded me of the aloha and kindness of Kona. I was stuck in the middle of the highway and he came to the rescue as he was driving by. Timmy helped get me to safety and didn't charge me for his services. He offered to help tow my car but I needed to call my insurance company. After some time passed, I called Mac Towing and they dispatched Timmy. The service center I was taking the car to was closing and I needed to make sure the car was there before it closed. Timmy showed up and rushed to get my car to the service center in time. The owner was very nice and accommodating as well. The process to pay was seamless and easy. I highly recommend Mac Towing especially Timmy! Mahalo for your kindness and help during a stressful situation. read more

First off, Mike was great in getting Mark & the tow truck out ASAP. Mark was great, he called me immediately & let me know where he was & when he would be there. He got my car hooked up, took me to Costco to see about a tire & then took me to there yard. He waited until I had a ride & also made sure I was taken care of. I've had some major problems getting a new tire for my car & both Mike & Mark have gone beyond normal service to help me. I would recommend Mac Towing to anyone on Hawaii island & their service is beyond excellent. PS Mark is by far the best tow truck driver & business person I have encountered in my 10+ years on the Island!! If we had more people like Mark (& Mike) & businesses like Mac Towing the world we be a better place. read more

I was off-island and needed my car moved from Waikoloa to Hilo to be shipped to the mainland. When I got screwed over by one of those clearing house auto transport companies who backed out at the last minute, I knew I needed local help. Am I glad I found Mac Towing! Not only was he able to get my car to the harbor on time safely on a flatbed truck, he knew exactly what was going to be needed when it got there! He cleaned up my vehicle to Matson's standards (who knew the wheel wells had to be clean too? Mac did!), made sure they marked any previous damage, collected the receipt and other paperwork and sent it to me, and a lot more! Great communication and a very reasonable price. ALWAYS CALL A LOCAL! Mahalo, Mac Towing! read more

My parked Jeep refused to move when I was leaving Kekaha Kai State Park and I was flat stuck.. I couldn't believe how fast Mac Towing responded, sending a wrecker down one of the gnarlier lava roads in Kona. I was so impressed by how hard the driver worked to find a solution for towing a vehicle whose wheels were locked up (he used a dolly--it worked!) back out of there. I was also impressed with how carefully he pulled my normally reliable ride over every obstacle on that tooth-rattling road. I send big mahalos to Mac for their prompt, professional service. Can't say enough nice things about the dudes who got me out of a nasty jam. read more

Our experience with Mac Towing was by far the best experience in The case of an emergency. They made us feel valued and like we were family. Super chill crew the Owner Mac was an effective communicator he kept checking on us also updating us on the drivers destination. The driver William is a solid guy. He was experienced, quick with loading our big truck. He exceeded my expectations on customer service! I highly recommend if anyone on the Big Island is need of a tow service MAC TOWING is the place to call. read more

After my vehicle was stored for 7 months (battery maintainer unplugged) the car would not start with a boost from another car. Called Mac Towing and he was there in under half an hour. He got the car started with a boost, but the battery would not hold a charge, so he towed it to the dealer for us, as he felt if we drove it and it stopped, it would not start again. Excellent service. I would recommend MAC for honest, superb service. Tim Howard read more

After hours call 9pm I locked the keys in my truck. Left a voice mail Mac called me back in 2 minutes and was on the way in 10 minutes. Was 5 minutes earlier than quoted time. He was polite and professional. Got my truck open and on my way under 15 minutes from the time he arrived. Hope I don't lock my keys in the truck again. But for any roadside help I saved his number. Recommend you do also. read more

These guys were amazing!! They showed up for me on thanksgiving day, when no one else was answering their phone, and towed my car off the side of the Queen K. They were fast, efficient, super polite, and the charge was very reasonable. They also stored my vehicle on their lot when my insurance company took several days to move their feet. I'm very grateful for Mac's- nightly recommend! read more

My husband arranged for a tow truck to transport our Nissan from Waikoloa to Kona. The flatbed tow driver, William, was punctual, courteous, and highly professional. We are very grateful to him for his excellent service--our experience could not have been better. We genuinely appreciate excellent service, professionalism, reliability, and an honest fee. Mac's Towing is the best! read more

I could not describe a better experience. Mac Towing went above and beyond with every part of this interaction. They towed my vehicle, stored it in a safe place, and got it to the shop for me. Incredible! I think anyone needing Towing would have a hard time finding a better company to use. read more

Mac is the fact! Professional service, effective communicator and was flexible in accommodate our towing service request in little to no time. Mac was the lowest price in town. We will definitely recommend calling Mac Towing and if the need is there we will use Mac Towing again. read more

William picked us up on the Mamlahoa Highway at rush hour on a Friday. He handled the traffic, the disabled car, and getting the passengers into his truck, quickly, efficiently. He was polite and pleasant. Seemed like a super guy and sav us from an awkward situation. read more

Professional, punctual and they really know how to solve the problem. I called in a panic with an unusual situation. I was given advice and options. The gentleman sent out to help was excellent , knowing exactly what to do. Thank You. read more

This company is very friendly and helpful...William the tow driver was very helpful and friendly they got to my husband before I could get him. very fast and reliable I would use them again... read more

Thank you God for Mac Towing ! My sister was in a terrible accident and we were able to call and get everything done on a Saturday ! I would recommend them for a BIG ISLAND TOW read more

Our car would not start at Kua Bay. Mac Towing was very helpful with clear communication about when he could meet us. Great friendly and professional service. Highly recommend! read more

Super efficient, great communication, so easy to work with! Have called them multiple times, they have always made the process smooth for us. read more

do not use these guys! this is the company that tows for the paid parking company that is destroying kona!

Very fast and helpful. Handled my tow with professionalism and very helpful. Got me off of the road fast.