You have two options for Apple repair in Eugene, and only one of them doesn't involve shipping your laptop to Portland. Welcome to Mac Tonic - they won't charge you an arm and a leg on repairs. They're the kind of guys that will see if they have an extra keyboard key in the back instead of ordering a whole new keyboard, which is am important distinction if you're a veteran of the Apple repair process. I've dealt with repair shops in many different parts of the country, and barring an actual Apple retail location with a REALLY, REALLY lenient genius, this is as good as it gets. Their data recovery also goes an extra step above-and-beyond most data recovery techniques, and while it's not electron-microscope data recovery, it's still great. read more

I was in the market for a used iPad and one of the guys I work with had been in contact with Mac Tonic regarding a used laptop. He seemed pleased with their service so I sent Mac Tonic an email to see if they had any iPads. They responded quickly to my online request and had a few options for me. When I visited the store they were a little busy, but I didn't have to wait terribly long. The storefront was very neat and tidy with a high tech look you would expect, but hardly ever see with computer repair shops. I was allowed to fully inspect the devices and made a good decision after considering the advice of the salesperson. They stand behind what they sell which would be worth a few extra dollars, but the price I paid was in line with the likes of craigslist and eBay. If you need some Apple equipment, but can't budget for new, you should give Mac Tonic a try. read more

Last week I accidentally spilled water on my MacBook Pro keyboard, and in my panic took it to Mac Tonic. Before visiting them, I had taken it to the Technical Help Center on the University of Oregon campus, where I was told the only way I could have a consultation was to pay $100! I declined and raced over to Mac Tonic. I was incredibly impressed with the level of service and knowledge of the Mac Tonic employees! They offered to (for free) open up my computer to see if it was fixable and how they could help me. After opening it up, they were completely honest with me in their answer that it would cost far more than the computer was worth to fix it, and I never once felt pressured to purchase products from them or hire them to fix it! As well, they offered to purchase the parts that were in good condition, and just yesterday I was able to sell them my defunct computer for parts, and received far more compensation than I would have from anywhere else! I would highly recommend Mac Tonic and their associates- they are knowledgeable, honest, and friendly which is very refreshing in a tech store! Hopefully I have no more broken Apple products, but if so I will definitely be back! read more

This place is amazing! I came in with my iPhone making a weird noise as if metal was loose inside, they took it found it was a loose screw and tightened it up in about 5 minutes free of charge! Support them with all you got! read more

Most helpful store in Eugene when I had my problem. Tmobile, Mac store, cell repair shops all told me my phone was dead and I would need to spend ungodly money on a new phone. The fine people at Mac tonic took the time to actually look at my phone figure out the problem and fix it right away. Charging port was full of lint. So not only did the lady figure this out right away she took the 3-5 mins to dig it out and help bring my phone back from the dead. Thank you Mac Tonic read more

Great service. Had 800+ viruses on my mac, they installed a program that protects my Macbook against future viruses. Quick and easy! I would recommend anyone especially for the price! read more

Outstanding!! I went in for help in unlocking an iPhone. Steve did it for me with a smile and without the condescending Genius Bar attitude. While I was waiting for downloads he helped three other customers. They all were very satisfied with his work and the cost. My go to place for anything Apple in Eugene. read more

Excellent, friendly service and very reasonably-priced for both parts/repairs and refurbished items. The best thing about this place is how they don't try to upsell you things you don't need. read more

These guys were awesome and fast. They really went the extra mile.

This place is really awesome. They installed a new battery for my 2011 MacBook Air and it was much less expensive than i thought it would be. There are not enough Apple repair specialists In between San Fransisco and Portland, i am so glad i found this place, otherwise i would've had to go to the Apple store in Portland. read more

After doing a software upgrade last week, my iMac would not start up. It stays frozen with a black screen with the cursor at the upper left hand corner. I spent at least 3 hours searching online for a solution and could not get it to work. So the next morning, I went into Mac Tonic (the day before Thanksgiving) thinking that it would take a few days to get it fixed up. I explained my problem and right away he said he has a solution for it. It only took him 5 minutes and he fixed it! No charge! They are the best! Highest recommendation! read more

I had a very odd thing happen to my computer. Dropped it off; got a call 20 minutes later explaining what they thought was going on and I went to retrieve it right then. They refunded my money! We agreed if it happens again, I'll video the episode and they'll dig further. I felt they were very knowledgeable and honest about this odd behavior of my computer. I will for sure use them again if needed. read more

After experiencing some trouble with my MacBook I looked on Yelp for a place in Eugene to get it repaired. The reviews for Mactonic outshined others by far, so i made my way to their location. Easy find, easy parking directly in front of the store. Five stars right there. The staff was super friendly and professional. Computer required a new optical drive the first go-around, and as it turned out, also a new hard drive. They backed up my data and restored it. No data loss. Their parts and labor pricing is very competitive, their attempt to git 'er done quickly since I have an hour and a half drive from the coast were admirable. I HIGHLY RECOMMEND MACTONIC. Five gold stars. read more

Been dealing with a Photoshop/cloning tool/disabled keyboard issue for 4 years. No help from Apple or Adobe. Zack at Mac Tonic solved the issue in 2 minutes over the phone. "Hit the option key 5 times". A++++ read more

I brought in my poor little MacBook Air with a bad case of "coconut water spilled on the keyboard". It was a sticky mess, but otherwise functional. In less than ten minutes, Jonathan returned my MBA to pristine condition, and I couldn't be happier. Thanks, mac tonic! read more

I was in Eugene to visit family over the Christmas holidays, and my mac would not boot up. After some testing, I thought it was the hard drive cable. I stopped by mac tonic and described the problem. They took my laptop into the back, and 30 minutes later they had confirmed it was the hard drive cable, had installed a new cable, and only charged me for the cost of the cable. I highly recommend Mac Tonic! read more

I own an iphone 3gs and its becoming difficult to find good batteries for this older model. The staff at Mac Tonic have gone above and beyond to find a solid battery for my phone. I'm impressed with the quality customer service. I would recommend their services to any friend or family member. read more

Absolutely heroic service! I wish I had asked for the gentleman's name that fixed my phone so I could thank him personally.

Very helpful, efficient, and fair priced. Yeah Mac Tonic!

These guys were super duper. I had an older imac that froze following high sierra installation. I tried reinstalling the browser, repairing the hard drive, downloading boots install onto a thumb drive....all the google suggestions, to no avail. I dropped off the imac in the morning sans an appointment, they called a few hours later with the solution. I picked it up before they closed. All for an incredible price. It works perfect now. Excellent service. Excellent price. THANK YOU!!! read more

We had a repair that had a tight time frame-- and Simply Mac at Valley River was really unhelpful and indifferent. Colin at Mactonic was understanding and said he'd do his best to help us, and today he called, letting me know that the repair is done--- five days BEFORE he promised it. This is the reason to support local businesses!! read more

My MacBook Pro had a drink spilled on it. They were able to find the damaged part and repair it for a very reasonable cost. Every person I contacted was knowledgeable and professional. I couldn't be happier. read more

These guys are awesome!! They are super friendly and great at what they do. I would not go anywhere else to get my mac fixed.

Completely impressed with the service and repair ability here. I brought in my water-damaged laptop, thinking there was maybe a 10 percent chance I would get my data back. I wasn't even expecting them to fix my computer at all. Not only did they get my data back- they fixed my computer. I don't even notice anything happened to it. And they did it all with such calmness and kindness. Absolutely fantastic. Keep doing what you are doing. I'm so grateful. And it wasn't crazy expensive, either, to fix. read more

It's been an odyssey for both me, my husband (Mark) and Mac Tonic (JONATHAN & AARON)!! Had bought refurbished iMac online (big mistake). husband tried to install new drive (the other had crashed). [The iMac sure is tricky with a very small working area inside!] Mark accidentally broke data display cable. AND, I brought the wrong hard drive...so anyway if Mark had been able to install we'd have eventually blown up the computer because the heat sink (or thermostat) was incompatible. The other issue was distance. We live on the coast, about a 2 1/2 hour drive each way. Mac Tonic tried everything, got new drive, kept tweaking away at this puzzle for about 4-5 weeks then a few more weeks because other stuff went wrong with the first refurbished computer they sold us (at a very reasonable [honestly, at a LOW PRICE]), without huge charges for labor! Then had to replace that one, on this past Monday, then yesterday, Tuesday (9/16/14), we had to bring that one back. YESTERDAY'S REPLACEMENT WORKED!!! YEAH!!. THEY WENT ABOVE AND BEYOND THE WHOLE WAY. And, (I feel bad) but they sorta gave away the store... If they only knew we were really ready to pay more... This morning I called to say everything was working. And, Jonathan was so relieved, as all of our prior conversations or email communications were about big stuff not working. We all finally got to laugh in relief!! CAN'T SAY ENOUGH GOOD THINGS ABOUT MAC TONIC AND THEIR STAFF. TRUSTWORTHY, HARD WORKING, KNOWLEDGEABLE. read more

For the last 3 consecutive times I came in to Mac Tonic for computer repair, they didn't eve charge me. Seriously! 2 of the times they kept the computer for days to work on, but refused to charge me. These cats truly want to help people out, and make an effort to do so. Cheers! read more

While my mother in law was visiting she ran into computer problems on her Apple laptop. Coming from a PC family I had no idea how to fix her issues. I tried my usual computer repair guy, but he said that it was outside of his abilities to repair. Next up was Simply Mac, who quickly claimed that the laptop was dead tried to sell us a new one. I figured that I would give the Mac Tonic guys a shot before giving up and boy was I glad that I did. The woman at the front counter that listened to our issues was very attentive and I didn't feel like she was trying to sell us unnecessary things. Later that same day we got a call from the Chris, the guy working on our computer. He had managed to get everything up and running again for a total of $50. We would have been happy right there but he then took the time to explain the problem in layman's terms, how it happened, and how to avoid it in the future. The professionalism and patience of the staff went above and beyond what we expected. read more

Trust these guys! - had a major fix on my mac, they were great and well priced. That alone would be enough to guarantee my business. Their fabulous customer service is a bonus. AND one of my favorite things was seeing someone come in with a dodgy computer situation - completely possible that it was stolen, and the tech gently and effectively let them know that help was not available. Found that very reassuring in an age when folks don't always put general good before earnings. read more

I have a mid-2010 iMac that was progressively slowing down to the point where I was having trouble doing anything - surfing the Web, using my graphic design software, basically I'd get the spinning beachball with every click. Colin worked on diagnosing the problem, and he believed it was an older, slower CPU - my machine just couldn't keep up with the times. His suggestion was to replace my old hard drive with an SSD. I said go ahead, and then I did some homework. Apparently, this is a really good solution to computers that have slowed down with age. I retrieved my upgraded machine today, and, WOW - I am absolutely amazed and thrilled at the change in my sluggish old Mac. Windows are popping up almost instantly, and I haven't seen the beach ball yet. I worked in Photoshop today, and everything just worked - no sluggishness at all. I trust the people at Mac Tonic completely, whether it's purchasing a refurbished machine or repairing one, my experience has always been excellent. It's just refreshing to find a business that lives up to the advertising. I'm a happy customer - thanks Colin! read more

I had my drive not communicating with my laptop. Turns out it needed a new drive so he replaced it and my computer works great now. Turns out a lost a lot of photos but he moved over everything else. A week later I go back in there and hand him the modem and a drive ask him if he can try again this time more prepared on my end. He was able to magically get the modem to work just long enough to get all my information off my computer! Could not be more stoked to have all my photos and memories back. The guy name who helped fixed it was Aron and he only charged me 25$! read more

Al is the best! Super professional and consistent with top notch customer service! I have been there twice with my old iPad and he's gone above and beyond for it! read more

Went in needing help with MacBook Pro. They had it a few days trying to find the problem. Never charged me a thing! The problem seemed to go away for now... . Thanks guys!!! read more

MacTonic has been my go-to place for years for all things Apple. Today, though, Al exceeded even my best experiences here. Thanks a bunch!

Walked in, spoke to Mitch, a techy. He told me what was wrong and what he would do. Fixed my IMac in two hours while I had lunch. $50! Super friendly people. Really know what they're doing, too. I'm coming back! Way to go, guys. read more

I had an incident with my iPhone, it fell and for some reason stopped working. I took into the Mac Tonic guys and they fixed it on the spot at no cost. They are amazing! read more

Mac Tonic is the place to go in Eugene if you ever have any problems with your mac. It's very affordable and the customer service is awesome. The employees really look out for their customers, especially Stefan, he's the best. I highly recommend Mac Tonic for anything mac related. read more

Probably some of the best customer service I have ever received came from the employees at mac tonic. The repair my laptop faced took a few weeks but I paid a lot less than the quote I received from other places. Long live my Macbook and long live Mac Tonic. read more

I called and was told if I dropped off a computer for evaluation for purchase (I.e. they buy my old Mac) I'd only have to leave it "overnight". I left my Mac laptop, called them in 3 (business, or 5 normal) days after hearing nothing , was told they'd gotten busy and I would hear right away. A week and a half later, I went in and asked. I was told my computer would be worth 75$ and needed a new battery. Ok, you have a profit margin, it's old, ok. When I come to pick it up a week later, I'm told "well the chargers are hard to keep track of. Here's a newer one." I was pissed but kept quiet. The associate didn't even ask me for ID to verify that my computer I picked up was mine (it still had personal info). To add insult to injury, after some time had passed, (tonight) I brought out the old Mac to plug in. The "new" cord is missing the extension, it is at most 1/2 as long as the old one. Now I have to sit right by the wall to use it. Thanks, Mac tonic. My impression was, understaffed and opportunistic. Bad service and very little respect read more

I really wanted to like this place, they were very friendly and did a great job fixing my computer. The only problem was that it took them over a month to do it! They were swamped with orders and I understand why it took so long, but it's really tough to go a month without your computer during the middle of school over sonething that could have been fixed very quickly elsewhere. I would have taken it somewhere else if I had known but they told me it would only take 1-2 weeks. They need more people working there if they have that many computers to fix. The second problem is that after receiving my laptop and taking it home I find out they didn't screw the bottom case back together! So I'll have to take it back to get that fixed, adding another hassle to my already long process of getting my computer fixed. They are very friendly and helpful, and they fixed my computer for relatively cheap. Other than the long wait and extra hassle of making another return trip, it's a very good mac repair store. Just don't expect to get your computer back very quickly. I will probably choose to go somewhere else next time. read more