I didn't even buy anything from them. I called asking for help to see if my 3-year old laptop had…read morea supported docking station and Dirk walked me through it all. He took a lot of time on the phone to help me out and it wasn't even a sales call. I really appreciated it, and he knew what he was talking about.

I went to replace a pretty banged up screen on a brand new laptop and they fixed it within a week…read moreand the price was beyond reasonable at $220. Best place in Sioux Falls

Just moved to Sioux Falls from Houston. Our HP Envy was showing everything in "search" in micro…read moresize (only search, nothing else). I had tried everything, including contacting HP. We could increase font size, but it didn't affect the search results size. I called Craig's Computer at 4:30 on a Friday afternoon. The gentleman that answered the phone solved my problem in 2 minutes. WHAT? WOW!!! We expected to have to pack up the computer and take it in. He just solved it over the phone - obviously for free. Craig's Computer Service has a new client! Totally admire and recommend.

My old dinosaur computer died unexpectedly when I had deadlines to meet, and I called Craig because…read moreI saw he was highly rated. He not only had the problem diagnosed and fixed in less than 24 hours, but he also picked up the computer and dropped it off, cleaned it beautifully for me, and charged a fair price. I'm more than satisfied with Craig's service.

Find another company in SF for your Apple tech issues. (Mac Pros is a shady enterprise and not…read moreworthy of your hard-earned money.) We spent almost six hundred dollars on the repair after having taken in our MacBook and cord. They've returned the laptop via mail and insist we did NOT provide the cord. We did. So we are basically being referred to as liars and told to look at a video of our visit. However there were NUMEROUS customers who could have easily and unintentionally walked off with it.They insist we are wrong. Find a company with integrity. You won't find it here.

I can't say enough good things about the local Mac Pros. When my phone quit working but was still…read moreunder warranty, they came to my rescue. They were unbelievably patient, knowledgeable, and kind. They took the time to determine the issue, explained the repair process clearly, and made sure I felt comfortable every step of the way. The level of customer care here is outstanding--I would absolutely come back and recommend this place to anyone needing Apple repairs.

I have an 11 year old computer and the wifi card failed. They found me a replacement in the back…read moreroom with some other out of date equipment and gave it to me for free! Great service! I'll keep coming back.

My 89-year-old mother's laptop is an older model, but it meets her needs for email connections and…read moreaccess to her banking and Facebook accounts. During a recent move, a tiny screw fell out, which allowed the casing around one of the hinges to jostle and get out of alignment (almost like being "sprung"). The hinge was not-so-gently repositioned and the screw put back in, but it would not turn back on. We took it to a PC repair shop that had received good reviews, and they said the on/off wiring/mechanism in that corner (where the hinge had been "jostled") had probably been damaged/compressed. We could leave it with them and they'd attempt to fix it, but it was a risky spend of $200-$250, with no guarantees they'd be able to fix it. They thought we'd be better off buying a new or refurbished one, which of course they happened to sell. We knew it wouldn't be easy for Mom to adapt to a new "machine," but we didn't want her to be without any internet access, nor lose her photos and documents. Before making any decisions to risk the $250 or give up on her old PC, we were recommended to try PC Gold. Within minutes Daniel had diagnosed the issue, rebooted it, and sent us on our way at NO COST. Wouldn't even accept a tip. It's safe to say our jaws are still on the floor with awe and appreciation.

Best buy, my electronics home for my necessary and unnecessary products. I'm not overly surprised…read moreat some of the lower starred reviews and can understand why. If anyone in their leadership reads these reviews I hope they take notice of why many people are unhappy. I will be the first to say I absolutely love this store and the products they offer. I'm a total electronics and gadget nerd. I could probably live there. The problem isn't with the products offered. They are high quality. Yeah some things are pricey but if a customer doesn't have enough sense to not buy the platinum engraved $34 HDMI cord when you can get one from eBay for $3.99 don't blame the store, do your research people! Leadership listen up! The problem with your store is the customer service/experience. I don't know what it is, but the employees are not good at reading your customer base. Often times I am left waiting in an area for over 15 minutes without being acknowledged if I have any sort of question. Last December I wanted to purchase remote start for my car. I went to Best Buy and found many options. I waited for 15 minutes just waiting for someone to basically convince me to spend $500 on something I wanted, but had questions over. It would have been a slam dunk sale. I was ready to go, had the money, and was willing to fork it over that day. Not a single person offered assistance that day and I left with no money spent. That lack of customer acknowledgement lost a sale and irritated a loyal customer. Now I haven't been treated rudely by any staff and have at times received great service. However, there have been far too many times where I have been completely ignored and not felt valued. If you can fix this you easily have 5 stars from me and probably many other happy customers. I'll still come back, but it's because I know what I'm looking for I can get in get out pretty quick. Value and acknowledge your customers because it doesn't long for a loyal person to find other options!

I was charged $40 today at the geek squad and he didn't do one thing to correct my problem. In…read morefact, he just told me to call my support desk. Extremely disappointed as he did not have any clue as to how to deal with my problem?

amazing place! staff truly does their best to help you and get the best bang for you buck! Quick…read moretoo! brought in my laptop and had it ready to rock again within an hour!

I went in thinking my computer had an issue but it was actually the charging cord…read more The employee was very knowledgeable and helpful. I ended up getting a new hard drive for my old computer and it is running like a new one!