I have to say I came in on a Saturday morning right when they opened hoping I would be able to get my make up done for my engagement photos that day(last minute I know!!) they didn't have anyone available at the time so Arzo from the Lancôme counter took me in and started my face!!! Thank goodness!!!! Veronica from Mac come out and was able to apply my fabulous lashes as well as finish up my face while Arzo attended to a few customers... Arzo continues to check on me which was very sweet!! Veronica also was able to give me a few recommendations on lip color, blending and all that jazz. I am soo grateful that BOTH of these ladies stepped in to help me out!! read more

I decided to write a review on my "service" today especially after seeing the reviews! I myself have worked retail over 5 yrs so I totally understand the "doing 35 things at once" if there is a shortage of staff that is obviously a manager staffing issue I did have Sahara I believe I'm spelling it correct she was beyond amazing listened to my issues with past primers she even asked me to list my routine so she can get the right products for me yea a couple customers came a bought stuff or asked for question but she resumed to the "demo" over all I bought all the products she used she was over all amazing yes maybe they should hire more people but regarding the makeup service it was great If you have no patients or have time to wait 5-10 min call and make in appointment ahead of time read more

Had my make up done here a couple weeks ago. The lady that did my make up, forgive me I can't remember your name but you were pregnant. This lady was super friendly, and very helpful. She talked me through what she was doing and did a fabulous job! Even though I could tell she was exhausted from the craziness of the Christmas rush. I loved my make up and bought a truck load too. I will absolutely recommend this Mac counter and will be going back! read more

Answer the dam!!! Phone!!!!!!! There used to be different people that worked there and the phone would always get answer this new faces are lazy and never answer the phone I'll go to a different Macys where they can answer the phone and I'll give them my sale read more

Quite disappointed. Came in and had to wait almost 2 hours. She would start then stop. Work on another face then came back when convenient for her. I seen others girls working and they would complete one task at a time. Cannot say the same for the young lady I worked with. I do understand that trying to help everyone but it comes to a point where you just can do 45 different things. read more

Just got my make up done today... absolute horrible customer service. Why do these MAC girls have such bad attitude?! One of the girls did my makeup... I mean, it came out ok but when you're spending a minimum of $60, you don't want to leave with "ok" make up. She messed up on my eyebrows, one was thicker and darker than the other. I'm more than positive she noticed it but didn't care. Not coming here again. I'd rather drive an extra 30 minutes and go to Stoneridge. read more

Went to macy's to check out foundation and decided to give mac a try. I was ready to spend some serious moolah until i spoke to their sales rep. She was the rudest ever. I was trying to look for a moisturizing foundation and she was not helpful at all..im a skin care, make up fanatic so i know my stuff, she tried giving me advice on how i should exfoliate more because of my skin being dry and peeling...ughh duhh you dont exfoliate dry skin d#@$ a$$. One thing i did forget to do was get her name.. and the way her make up was done was awful, you could see serious caking and acne scars.. i shouldve known better not to ask help from someone who cant even do their face right. Whoever worked on the morning of Jan. 21st thats her! Beware! You give mac a bad name! read more

I love that there's a MAC out here in Tracy! Can't get enough of it! Outstanding customer service.

Yesterday I was in Tracy area and decided to check out Macy's where I went to Mac. This is the first Mac store I found inside Macy's. I was actually very pleased and went to the counter where this kind and lovely girl helped me. Her name was Brianna very polite and attentive. she went extra mile to fulfill my need . She helped me pick the right shade for my foundation plus share some tips on makeup. I m not makeup freak so I do tend to make mistakes,but after I shared my pain she clarify few things and I am very grateful I went to her. She's very knowledgeable and polite . I am sucker for customer service if I don't get what I deserve then you better watch. But I must say Brianna had not provided the best customer service, also nice person. Not once I felt awkward with my questions about makeup. Thanks Brianna for helping me. read more

I have a special event and Vanessa made me feel pretty and confident with my makeup ! I so recommend this place!

I do not buy from MAC but today I went to pick up foundation for my mom. When I walked to the area, the rep was just standing at the counter doing whatever she was doing and then another customer walks by. I waited about 5 minutes before she noticed me, she didn't even say hello. I told her exactly what I wanted. A foundation in N35. Since they have many foundations, I had to call my mom to double check. Which took a minute, exactly one minute, and she left to help another customer, whom didn't even know what she wanted. I waited for about 15 minutes before a Clinique rep came over and helped me, right after she was done with her client. I told her what I wanted, she grabbed it for me, which is when the MAC rep finally decided to come back over to help me. The Clinique rep checked me out afterwards, apologizing for how long it took for me to get help. The MAC rep didn't even say a word. This visit should have taken 5 minutes at the most, and it took about 25. Very disappointed. Maybe it was because I was a teenager, but that gave her no right to treat me so rudely. I am a customer. I am spending my money for your product. read more

WOW!!!! No customer service. The lady took the phone call instead of the customer in front of her....(waiting already for 10mins).She could've asked to call the phone call back and attend to her customers or at least signal us or something to let us know she saw us. She lost two customers in five minutes! Me and the other person that walked away.....Will go on line to shop!!!! read more

The MAC at this Macys is by far the WORST Mac location tbh. The staff is too busy to help you or they just act like they could care less if you need help or have a question. The ONLY perk about this location is that for numerous MAC Releases/Launches they do not get as big of a turnout so I go here for those awesome MAC releases/launches. If it were not for that reason I would not shop here. Ever! They always seem to have new staff so one season they get a great Makeup-artist/Sales associate But then in a few weeks or months they will no longer be there. read more