Shane helped me, yesterday. I couldn't have been happier. He educated me on the shelf life of the various types of cosmetics. I successfully completed my effort to refresh my makeup. Shane artfully helped two of us at the same time. The other customer and I did not know each other. The 5-star us for MAC products and Shane. There was another salesperson who never looked up from his phone. I was standing near him waiting to be helped. He did not look approachable. Shane noticed I was waiting from across the MAC counter section. He called out to me. I appreciated him for it. It was a great shopping experience. read more

The perfect stop for the Kim Kardashian smoky eye look - http://kimkardashian.celebuzz.com/2008/08/perfect-your-foundation-and-bl.php . Though I love Shu Uemura - if I'm looking to do dramatic eyes for a big night out - I now use MAC. MAC's eye-shadows always have such deep color pigment, and I've found last long as well. Their paint pots and brushes are must-haves as well. read more

Every chick loves MAC makeup.. ohhh nah nah what's my name? Seriously Mac Cosmetics in SF rocks! There cosmetics gals/artists know what they are doing. They are very friendly and knowledgeable about their products. Every time I walk by MAC it is always packed with so many shoppers or patrons getting their makeup done. Yes I've been a customer many times just to get my make up done either for my birthday or if I'm in a wedding and the outcomes are fabulous!! All I had to do was make an appointment and purchase $50.00 dollars worth of make up or accessories and bam I'm looking like a princess ;) Although MAC make up is expensive it's totally worth it. I've been purchasing make up with them for about ten years and I don't think I will ever change my mind about leaving MAC to another product. read more

Never have I been unhappy with the service I receive here. This time, Gilbert was my artist. He is amazing and is SUPER friendly. I walked in feeling frumpy and walk out feeling ready to take charge of anything (Ok, yes, feeling pretty allows me to feel more confident....who doesn't, right?). He was gracious to complete a face chart for me so I can replicate the look on my own. Thank you, Gilbert =) read more

I've not come to this MAC counter often due to its location, but it's pretty typical of most MAC counters that I've been to: customer service is friendly and helpful, stock is well laid out with tonnes of samples and mirrors, you can have a CS rep help you with a makeover or test out some colours and products on you. I did find the layout of the various counters and tables to be a bit confusing with some of them being off from the central area, but this does help make it feel a bit less crowded. read more

Item # umpteen on the Scavenger Hunt: 25 pts. - Makeover at a cosmetics counter, 15 pts. bonus for creativity *Why is my all-femme team nodding toward me like that?* "OK, I'll do it, for the bonus." *What's so funny? They must really like MAC cosmetics.* "Ooooooooh..." Faced with the impossible task of glamorizing my Sleestak mug, the cutie at the counter didn't even bat an eye. With instructions from our "Not-Team Leader" to "really, just go nuts, make it wild!", the makeup artist set to work with a polite smile and reassuring tone. She was thoroughly pleasant and professional throughout. Seriously, I am getting one of those big, soft brushes. That thing felt GOOD. In ten minutes, I was hawt like Paulina Turlingalista! It turned out to be perfect for my "Blades of Glory" date that night. "The lookin's free, but touchin's gonna cost ya!" RuPaul? Try RuTheDay. I was the one batting eyes! UPDATE: Extra bonus star for easy wash off unlike some other lines. (Don't ask) read more

This 5 star review was for my visit to the Mac Cosmetics Counter on Wednesday 9/22/10 @ 11am. All 5 stars are for the fantastically beautiful brunette, Andrea with the enchanting green eye shadow.. I had decided that I could no longer get away with just wearing the minimum coverage powdery foundation i'd been wearing since I was 19. I figured i'd be spending a small fortune so I broke the news of our impending brankruptsy to the BF and headed to Nordstrom. "I'll be needing sand paper, spackle, primer, paint, and some type of top coat to complete the look." I told her (In chic terms that would be toner, primer, concealer, foundation, and powder). A huge change from my usual foundation plus powder in one. She replied, "Actually how about just primer and the same "paint" you've always bought." (Funny we really do wear a moisturizer called a primer!) I still spent the same amount of money I had originally intended (after all the BF had ok'd the amount so why waste the opportunity) but left much happier than I would've if she'd only been worried about making a sale. Rather than a bunch of foundation I guess I really don't need yet (the primer worked perfectly), I was able to instead buy some of that awesome eye shadow she was wearing! And because I trust her to provide me excellent service and not push me to spend more than I'm comfortable with or on things I don't need, I'm going to change my skin care shopping over from Shesiedo (where the service for years I have found lacking) to Mac.. But I'll want to shop when Andrea (Ortega is her last name) is working of course! read more

I used to like MAC cosmetics up until a few years ago when I found out how dangerous theirs and other department store Cosmetics were. You see, MAC does have great colors and many products, however they are FULL of parabeens, chemicals and preservatives that are harmful to not only your skin but if absorbed could be toxic to your health. I am also quite sure for that reason that many of their products have been tested on animals. Of course many companies will say they do not test on animals, but usually they are referring to their "finished" product. Many of the raw materials that go into their products are in fact tested on animals and you will be able to tell based on the if the contents of the ingredients contains chemicals and preservatives in them which are required to be tested before selling. Some companies may be using less harsh preservatives and if they do, it's best to seek out the ones who conduct their testing on "willing" test subjects, meaning humans who are aware of the risks and not helpless and defenseless animals that don't get a say in it. This isn't cancer their trying to find a cure for (although I don't endorse any sort of animal testing for ANY reason) However, being just for the purpose of vanity does not justify harming living creatures in the process. So for this reason, MAC as well as many other brands are no longer on my shopping list. No matter how much a particular shade of eye shadow or lip pencil temps me, I just have to remember that their ingredients are bad and that I just can't support any sort of testing on animals. As far as the service and employees that work here, there's no doubt that I've found them to be helpful in answering questions and always willing to show you various looks you can create for both day and night. But unless you really need bright make up for theatrical purposes, I would do your skin a favor and go for more natural make up such as Bare Minerals, 100% Pure, SUKI as well as many other now available. They look more natural and won't cause cancer or other harm to your skin and health and are both environmentally and animal friendly. read more

Please hear me out about my 1 star review about this location: I was looking at some lipsticks when a girl with bright pink hair asked if I would like some help. I told her kindly that I was just looking at the moment and I will grab her attention when I find something I like. She comes up to me a second time and asks if I had seen their new collection. Unfortunately I wasn't into this seasons collection's colors. So I said in the most nicest way possible, "I love the packaging, but I don't really like the colors." She looked at me as if I just bitch slapped her in the face and said with a very catty attitude, "thats fine!" and walked away. I was like okay that was a little over dramatic. So I continued to swatch lipsticks and then I heard her repeating our conversation with her coworker. The coworker responded very loudly, "THATS RUDE!" and then they both stared at me. I mean seriously, if you are gonna talk shit about someone maybe you should wait til they leave! You aren't gonna get any commission based off of talking shit about your customers! As for this seasons collection, I am sorry I am not a fan. I am pretty sure that I am ENTITLED TO MY OPINION so don't get butt hurt over it. To the girl with pink hair: If you are reading this please learn some customer service and respect. People have opinions and yours isn't the only one that matters. Because of you I will not be spending money at this location and I will be sure to tell my friends to BEWARE/AVOID you!! read more

I love MAC, I do not love the majority of the people who work at this MAC counter. There was a guy here who did my makeup some time ago, he was nice, super friendly and I looked hot when he was done with me, of course I walked off with a ton of new stuff that day, he deserves five stars. Unfortunately, that experience seems to be the exception rather than the rule. Others have commented that it seems like the girls who work here look at you, decide if you are worthy of their attention and the service you receive is directly correlated to that judgment, based on several experiences here I think that is an accurate assessment. I find this attitude absurd in a group whose compensation is largely based on commission, but whatever, I'm perfectly happy to spend my money elsewhere. read more

It seems as if the girls that work there all have this "holier-than-thou" attitude. Okay, so you spend an extra hour applying a pound of makeup on to look like you stepped out of a fashion magazine every morning before you go to work. Awesome for you, but you're getting paid to help me not to just stand there and look pretty. (Although i'm sure we all wish we could get paid to just stand around and look pretty) Like Paola W, nearly each time I have gone to this counter, i'm ignored. I'm sorry i'm not wearing fluorescent orange eyeshadow today, if I were perhaps you would have noticed me coming from a mile away. =( When I can finally get someone's attention, they are so rushed! Whatever happened to service with a smile!? Here it's more like "what do you want? Okay. I'll ring you up. Bye" Okay. They get 2 stars for that. I would however, give 5 stars for this awesome boy that did my makeup here for Halloween. His name was Bradley and he actually took the time to consider what I wanted and gave me his input as well. He was Giselle Bundchen for Halloween and dam, he was cute! Hahahahaa Anyways. I wouldn't recommend coming here unless you truly know what you want. Next time I go here (it's the closest MAC to me) i'm slappin my balls on the counter and screaming SERVE ME BITCHES! read more

Imagine if you will the thought process of a MAC make-up artist on being confronted by four mildly sunburned, footsore and frantic adults desperately in need of a quick and outrageous makeover for a member of their group in order to fulfill the requirements of a Sunday scavenger hunt: *They did NOT train me for this. Why the hell did those crazy people come here? Why? And why weren't we busy when they came? The man --- of course they want me to make up the man. Fine. You want crazy...you're getting the craziest pink lipstick I can find and blue eyeliner, mister. I cannot believe --- wait. What was that?! Is that other group wearing coconut bras and grass skir- they ARE! What is going on --- please don't come here please please please --- whew. The coconut group went to bug another make-up counter. Well, I guess my people aren't wearing crazy costumes, but still. There is the one glaring daggers at me but I think this is her husband sitting here getting blush on the apples of his cheeks. Whew --- done. Thanks --- have fun...don't come back...* Now let me tell you what we heard when we approached with our weird request: "Good morning! What did you want to do? Sure, I can do that. Sit right here, sir --- this will only take a minute." Four stars for not one dirty look, raised eyebrow or snicker. That is customer service. (I can't give five stars because I've never used the make-up.) read more

These guys saved me. I walked up to the counter with a black eye and a wedding to attend and they hooked me up. I came up to them pointed at my eye and asked if they could do something about it - and they did. I wish I could upload a photo to this review. They did not ask me to buy anything. Since I know they work on commission I did buy a tube of lipstick, but I got the impression that the woman working there was just happy to help me. read more

MAC Cosmetics - They "fixed" my black eye. - Cosmetics & Beauty Supply Near Me - San Francisco, California

So.... you want to burn off 1/4 of that check you worked oh so hard for this week?.. Ladies.....stop in this MAC Store..and I guarantee you....it will go POOF in 30 minutes or less! Of all the MAC stores/counters I've visited...this has to be one of my favourites...I usually walk into a MAC store with an action plan and a list because being of a certain astrological sign that I am....I easily get sidetracked....and that's exactly what happened on my last visit..think I spent $335 on like 12 tems?? LOL.... anywhooo....The reps are extremely friendly....and I never feel rushed... Came on a friday nite...ended up spending a full hour getting some more shadows...and picking out the right concealer because I had a terrible blemish that was sooo getting in the way of my good weekend!.... Turns out.....the one I needed was sold out....but the rep was so kind to put some of the sample in a container for me...to hold me over.... She did 2 new looks for me...and showed me step by step what to do.... I learned my tricks from one of my own MAC buddies....who taught me everything I know about makeup...but I can never do it as well as these chics do.... I left with a tiny bag filled with goodies.....got home and was able to re-create everything the rep taught me. Everyone that came in this store was tended to in a timely manner....and I saw many chics walk out very happy customers.... including me. read more

OK, I had this super swanky work formal do, and seeing as my makeup usually consists of some lip gloss and a half-assed swipe of mascara, I decided to blow the roof off the joint and go all out with a MAC makeover. I had a 30 minute window to get everything done in, so the girl who was doing my make-up said she'd have to go for a "really neutral eye" look. OK. Sounds good. JEEBUS! I looked like Cleopatra, Queen of the Nile, only by Queen I mean hooker. The eyeliner was all the way up my lid and right on my inner eyelid, which resulted in the girl saying my eyes looked "Intense". The intensity came with the effort of trying to hold my eyelid up under all that makeup. Now, I do have to say that under the subdued event lighting, everything looked really good and it came out great in the photos, but when I turned around and my boss visibly recoiled and yelled "You're all made up!!" I just knew this would never be my everyday look. Props to everyone at MAC for being really nice and props to the girl who did my makeup for picking a way neutral lip color that I never would have dared choose, but that looked really good on. I picked up some good tips, such as applying everything (even moisturizer) with a brush to save on product and give a more even application. Minus 2 for making me look like a slut in the harsh light of day and for saying I had a very "shall we say, rosy??!?!!" complexion in a sneering tone of voice, and for the fact that the eyeliner in my eye ruined one of my contacts and basically stayed put for two days. read more

I always feel weird about trying on colors and being approached by the staff asking if I need help. Truth is, I hate being helped. Not that I underestimate their knowledge but I'm a research type person and only ask when I absolutely have to. At this location, I find the whole team efficient. I go in, ask for what I want, pay and that's it. I've had really nice conversations non-make up related with the boys and girls. Kinda would like a job like theirs. P.S. I like the comment of the girl saying when she asked for help with a lipstick they only wiped it off and handed it to her. My response: Yes lady, that's what every store does. Did you expect her to apply the lipstick on for you? Are you that unkwoledgeable about make-up application? If I were you I'd go home and play with some lipstick before going to the Mac stand. Good laughs. read more

I love me some MAC. Okay, I am not talking about Mac N Cheese, but the makeup silly! My friend Shannon and I had our faces done here after our facials before our night on the town. The place was packed with what I bet was the beginnings of the holiday shopping rush. We did not have appointments, but the makeup gods were with us and we happened to get 2 great people with seats next to each other. I was made up by Victor. A man who was gentle, funny and knowledgeable-not only in his application technique, but in his product selection. I have been a 1/2 Mac 1/2 Lancome girl for years. I am slowly turning into an all Mac all the time kind of gal. If I keep getting lucky and meet people like Victor, the deal will be cinched for sure! -Love the lipgloss, blush, and the new eyeshadow paint pots!! read more

Okay, so I use some MAC products. I love the concealer that comes in the little pot and their pink lipsticks just can't be compared to anything else. However, in the past I've dealt with some uber snobby MAC girls that wear so much makeup they look like drag queens, and frankly, that makes me not want to shop there. However. I work at Origins in SF Centre and sometimes the MAC girls come in to shop and use their Estee Lauder discount, and the girls are SO SWEET! Priscilla from the Macy's counter and Tiffany from the Nordstrom's counter have both come in and shopped, and they were both so sweet and polite, and really appreciative of my help. And of course they were both stylish as hell. I'm so glad that these girls came in and made me eat my words about snobby MAC girls, it makes me excited for my next visit because I know they will give me awesome customer service! read more

I don't wear a lot of makeup. Tinted moisturizer occasionally, lipstick occasionally. I had a big event to go to at the Moscone Center. I booked a makeup session nearby on Market for $160 (OUCH!), but what else was I to do? I don't know how to do it. When my mom heard about this, she said just go to Nordstroms, they will do it. So I called ahead to the MAC counter & made an appointment. I was late, they were really busy, but still managed to fit me in. I worked with Prince, who is just amazing. He listened as I explained what I was sort of looking for, then executed it perfectly. My pictures from the event are amazing. Prince made me feel comfortable because he listened to what I wanted and then made some suggestions and put makeup on beautifully. The lipstick he chose, the eyeshadow, and mascara I bought, but he didn't put any pressure on me which was nice. The lipstick is my absolute favorite now. I wear it everyday. I've gone to other stores / other counters and sometimes the person you ask to help you out just tries to make you look exactly like them. Or you end up walking out looking like you are trying to look 16. Prince made me look more like myself, but way better. I was so comfortable with the make up he chose, because he actually listened to me. sold for life. they are they best. It is a busy counter if you go there during rush times. But you can always call ahead an make an appointment. read more

MAC always has exactly what I need when I need it. I'm slowly but surely winning the acne war my face decided to start, and to celebrate I decided to buy foundation even though it's against my doctor's wishes. I haven't worn foundation in months! So when the very helpful MAC artist applied on the mineralize pressed powder, I was in make-up heaven. I left with the mineralize pressed powder, under eye concealer, water-proof eye liner and the cutest pink blush. Yes, I absolutely needed all of them. I can't believe I've been walking around in public with just eyeliner and mascara for the past 4-5 months!! I must have frightened people. Like always I bumped into the super friendly manager (well at least I think she is) who remembers me by face. Do I shop there that much?!?! I deny any such accusations. I do love my MAC and I love the MAC artists that work here. Never have I've ever gotten rude or negligent service here. I always get the best service and products from MAC inside Nordstrom's. Thank you for saving me from looking like a zombie! read more

Mac Cosmetics has a wonderful palette of colors to chose from. I love their eye shadows and lipsticks. My favorite lipstick color is Eden Rocks. Their make up is good value for money. You can get a great lipstick for $15. Dior and Chanel lipsticks cost around $ 25-30 read more

5 stars for the product 2.5-3 stars for customer service I've been to many MAC Cosmetics counters and stores, but the MAC counter I frequent the most is in the SF Centre at Nordstrom. They have a great selection and the artists are pretty helpful for the most part. I went to buy one of the paint pots, which they were sold out of, and one of the artists whipped me up a sample. It lasted me a couple weeks, until they got some more in, so I was pretty happy about that, and the guy who helped me out was really attentive. I recently came in to buy some mascara. I walked around, waiting for someone to help me out, but I got nothing more than a "hello". I finally was asked if I was "looking for something in particular?" and I mentioned the much-needed mascara. The girl who helped me out seemed rushed and a bit frazzled - there were a few customers looking at products and a few in the chairs getting their makeup done, only 3 artists or so working. I was only buying mascara, with a Nordstrom Note, so maybe that irked her. I felt kind of bad, so I picked up some lashes as well. The whole purchase was really quick and I felt like she was trying to rush me out of there. The customer to artist ratio is definitely off here. I saw a lot of customers waiting around to me helped out. Usually they are pretty good with helping everyone out, so I was surprised. Oh well, at least I got what I came for. I will continue to shop at this MAC counter but won't expect too much. read more

I love MAC Cosmetics. I always get excited and stop by every MAC counters in the malls and browse through their enormous selection of make up. I personally love their eyelashes, eye shadows, brushes, gel liner, and mascaras. I've discontinued using their gel liners because it takes a while and you have to clean your brush every time. I'd recommend it for a girl's night out or whatever. I don't really prefer their foundation. The make up artists here never seem to match the correct tone for my skin color. That, or perhaps my skin color changes too often. The studio fix does dry out over time though. The artists here are very friendly, and they're willing to help you with your make up and assist you with the correct products. It can get a little pricey, especially the brushes. It all depends on what you find is functional and worth purchasing. Keep in mind that MAC make up is dramatic, and their eye shadows are highly pigmented. If you're looking for that natural look, I would recommend Bare Escentuals, Bobbi Brown, etc. read more

Why can't Yelp offer 0 stars ?! The reason why I am giving this place such a bad rating is because I had came here twice within the past two weeks, and both times I have received HORRIBLE customer service! The first time I came in, I waited 15 minutes to be helped by an associate. Now I don't mind waiting because they were helping other customers. However, once I got helped out by Adria H. I already knew what I wanted and just told her. I waited another 10 minutes because she was helping 3 customers at the same time. Once I got home I realized that Adria gave me the wrong items (probably another customer's items). The second time I came in, I just wanted to return my items and once again waited for 15 minutes. I had told both associates I just wanted to return my items & was told to just wait while they were helping other customers. Then another customer who came 15 minutes AFTER me wanted to make a return as well and Kailee J. dropped what she was doing & helped her! Really ?! Am I invisible ?! I spoke up not trying to be a b*tch (maybe a little) & said "I was here first waiting & just want to do a return too". Kailee looked at me then asked the customer if she mind helping me first. WTF?! Never coming back here again, there are plenty of other Mac Cosmetics in Downtown. read more

Why do I even continue to bother with MAC make-up? I do love their products but is it a perquisite to be an overly make-uped priss to work for them? Come on...get over yourself! It's the same routine each time...I walk to the counter look at their products and wait...wait...and I continue waiting until I get some attention. Meanwhile, as I stand there waiting I began to feel very unattractive and start thinking I look rather manly compared to these ladies. ( I know I should know better) Granted I always walk up wearing no make-up at all and I'm a little clueless to what I might want so maybe to them I'm a waste of time or a lost cause...who knows? So my last visit to this counter it took about 15 minutes before I could grab someone for some help (the strange thing is they just seemed like the were pretending to be busy) when I asked for assistance with trying on a lipstick the only thing the lady did was wipe the lipstick on a piece of tissue, handed it to me, and she walked off. Anyways, I liked the color...the more I look at it in the hand held mirror the more it seemed fitting...my confidence came back, I felt feminine again! All I had to do now was to track down someone to complete the purchase. Luckily it only took five minutes and the same lady that "helped" me before walks off with a "lets see if we have it." Okay by now I spent almost 30 minutes at the make-up counter and I was just relived that I was able to find something that I loved. That was until the lady came back and broke the news with "I'm sorry we are all out...we are all out on 34 different colors." What!?!! read more

I stopped by the MAC counter awhile ago on a business trip to look for some new green eyeshadows and needed help with makeup for public speaking. I had the greatest experience ever! I went to Kailee, who is an amazing makeup artist/stylist and she really helped me pull together a great mix of eyeshadows, eyeliners and lipsticks. We keep touch over the phone and when I travel on business to SF-- She really has a great eye for color and getting the crux of what someone really needs and wants. I totally recommend asking for Kailee. I live in New York and look forward to getting little packages of my product refills + new goodies from her MAC counter in San Francisco--they ship for free! Thank you Kailee for making the process of getting makeup so fun! read more

This is my second time coming here instead of buying my regular cosmetics in the Macy's mac counter and both times customer service has been terrible. I've gotten different salesgirls and both times they were somewhat snobbish and not that concerned with getting what I needed in a timely manner. For me friendly service is not always important but with suggesting make up and clothes it is, so I think I'm just walking to the Macy's location outside the mall from now on. read more

I went today and the girl who always has on the wild eyeshadow was there today and she helped me. She's the best. Today she had purple eyeshadow under her eye which looked really cool and another color(s) above her eye. The foundation here is the best I have ever found. I buy my eyeshadows for cheap elsewhere but always get my powders, black pencils and foundation here. read more

I have been coming here for over two years now to get my makeup done for holiday parties or just because. The girls there are super friendly, helpful, not pushy or overly sales-y yet I somehow always leave there with two or so things I didn't intend to buy. I think that has more to do with my shopping addiction than their sales tactics. Anyways, Oaza there is the best, I believe she is the manager there and also takes appointments. She works pretty quickly even during busy days, but do give yourself over an hour in case because they do need to still assist guests while they work on making you gorgeous. I will continue to come here vs. the standalone stores/Bloomingdales. read more

I worked with Alicia (pretty sure that was her name). She was quick, kind, and knew the product. I was in and out in 15 minutes with fresh application, three new items & super happy. Will definitely be back. read more

It's hard to please me when a MAC location is A) Small B) Busy And C) The customer to Artist ratio is off. -and that's what this counter was, however, they knew how to handle the disadvantages and several artists made it a point to ask me if I needed help and answer my questions. I would come back even if this counter didn't seem to run like a well oiled machine. Randy is a god among men. He answered my questions, recommended me products in a way that didn't feel pushy, and he even gave me a sample when the product I wanted wasn't in stock. I asked if he could put on the false lashes for me, and he gave my whole face a fine tune up. I walked out with exactly what I needed plus a bonus :) read more

The chickie babies at the MAC counter are A-OK with me. Sexy time!

Okay working our way back up the star gauge...Hmm okay Christmas time and you know Mac always comes out with Holiday treats! I think this time I did come in a slow time in which a great gentlemen was very helpful. No pressure or hoovering. He let me browse and answered my questions on some foundations...brownie points! Even though I didn't purchase the foundation, I purchased the Tartan Tale brush set (whoo wee expensive!) And I appreciated the time/effort he took with me. It was almost closing time and the Mac Makeup artists where already started to clean/sanitize but it stopped what he was doing and gave my assistance. read more

Let me preface this by saying that I love MAC products and the only other makeup I'll ever use is Bare Essentials. Nothing else. MAC makeup gets 5 stars always. Also, MAC customer service is weird. It's like....once they notice you...you're the only one in the universe that exists. But unless they do....you're just another Joe Shmoe. Or maybe even a shadow. My friend and I went to the Nordys MAC counter to get our makeup done for my birthday. My friends makeup artist asked all the right questions about her daily makeup routine, what our plans were for the night, what we were wearing, where he could be creative, etc. So, when he was done with her face, she looked like a million bucks. He gets 5 stars. My artist was about 25 minutes late because she was helping other customers. I shouldn't have to remind the staff more than twice (which I did) that I was there for my 6pm appointment. I was already stressed out and in a bad mood from some non-related birthday drama so by the time she came over I couldn't really hide how irritated I was. We started discussing the "look" I was going for, and I feel that I described well what kind of makeup I wanted...but for some reason she didn't really get it. I told her we were going to a dive bar and I'd be wearing jeans and a t-shirt BUT that I wanted some sexy, smokey eyes/neutral lip. Not complicated, right? I left looking like a demon. WAY too much foundation. Nothing about what she did to my face complimented any of my features. The makeup was wearing me. I'm glad that when you're paying $50, it's for an actual makeup purchase. Not just leaving with a terrible face. Anyway, I wiped most of it off when I got home. My bad for not saying something while I had the mirror in my f**king hand at the store. I think this is the last time I'll venture into the city to get my makeup done. But not the last time I'll buy MAC products. read more

I love MAC products and usually every counter is the same.. but Oeaza (I think that's how you spell her name) is the BEST! She is very helpful in finding products that compliment my skin tone and is never pushy. Sometimes when I go to MAC I feel like the associate is more focused on making sales than actually being helpful and honest but never Oeaza! She also gave me tips on how to put on eyeshadow for it to look the way I want (I'm not the best at applying my own eyeshadow) and I use them almost every day now. After meeting her, I don't think I will go to another MAC counter in the city ever again. read more

I come to this Mac several times a month and I have yet to be approached by a sales girl. I always have to help myself, and then they give me attitude about getting my own makeup from the drawers. In my experience, the sales girls are rude and unhelpful. Great product, awful service. read more

This is very belated, as I have been meaning to write this for about a year now... but you all should know about how awesome Diana is! I am not a make-up person, but I wanted an edgier look so I went to the Mac counter. Diana did her magic and helped me select a really pretty purple shadow, eyeliner and false eyelashes. I walked out feeling confident and happy. read more

Senica Ybarra is AMAZING. Literally taught me 14 makeup tricks in 10 minutes and sent me home with the perfect nude lipstick and bronzer for an every day sexy look. Highly recommend. read more

Seeing as how this used to be my former stomping ground let me give you all some insider tips.... First of all do not come on a Friday or Saturday around 5:00 pm and expect the artists to drop what they are doing so you can get a quick touch -up, your lashes popped on, or an "eye demo". Book an appointment and plan on spending some money... These peeps are not here just to be your personal artists so you can look fierce for the club. They are artists who are hired to make suggestions and find what works best on you so you can purchase the correct products. Be open minded and communicate what you are looking for, not just a blank stare and a shrug of the shoulders... They are not mind readers and really want you too be happy, you just gotta help them out a bit. Do yourself a favor and ask for Suzy, Victor, Gianna, or Jessica Simpson.... (Go ahead child' you heard that right Jessica Simpson it's her real name) for some amazing makeup magic..... These kids soooo know what they are doing and have been working here for like... well forever.... If you venture out into the rest of the Nordstrom Cosmetic department, ask for Sheena at Smashbox and Terrance at Chanel..... And if you run into any problems.... Ask for Shannon!!! read more

I went here last Sunday. The girl that helped me was pretty rude. I asked her if by chance she had time to put the eye shadows I was going to purchase on me. I realize I did not have an appointment. She told me she would have time to just throw on the shadow before her next appointment, (which I was excited about). Then when she got to me she asked me if I was going to buy anything else because I was already buying the shadow and the purpose of her putting it on me was to get me to buy something else. I was a little shocked by her bluntness. I didn't really know what to say. Funny thing is I love make up and probably would have purchased a blush she recommended or some other random item. I work in the service industry and would never treat someone the way she treated me! After I purchased my items I really wished that I had gone elsewhere rather than give her the commission. I wish I had kept her card so I could mention the name. If I find it I will update. I definitely will not be calling her for a trial for my wedding LOL!!!! read more