Great lipsticks, powders, eye shadows and they recycle packaging to leave less of a carbon footprint. Trade it your empty containers and get a free refill! Also very creative staff that know their product line and can help guide you for your color pallets and desired looks. They are more than just make-up artists they are artists that use make-up to create an entire new persona. read more

MAC Cosmetics - Mermaid look with new Mac Make-up. I'm camera ready for my event appearance! - Cosmetics & Beauty Supply Near Me - Panama City Beach, Florida

Let's just get right to it. Who has time to waste, right? !!!!!!!!!!!DREADFUL CUSTOMER SERVICE!!!!!!!!!! I've been wearing MAC for so many years, I rarely use anything else because of habit, not quality. Located in Dillards at Pier Park. THIS MAC COUNTER IS SUB-STANDARD for several reasons. Substandard being politically correct for SUCKS B@!!S THRU A STRAW. #1. Melody, the manager, had HORRIFIC COMMUNICATION SKILLS AND CUSTOMER SERVICE. We all know, crap rolls down hill so I'm sure her HORRIBLE ATTITUDE AND POOR INTERPERSONAL SKILLS wear on the employees. I've never been to a MAC Counter where no one is happy to be there. Well FEAST YOUR EYES ON THIS PUPPY! Every time I go there, there's someone NEW working there. Which is kinda bad for business if you want a great demo that costs you $50 in products. I recently went to the MAC counter for a demo on Halloween. I saw a new guy there doing demo and I didn't like his work. It just wasnt to the level that I expect when I go there and he didnt even look comfortable holding the brushes. So, I said I didnt want the guy doing my demo. I"m paying for it, that should not be a problem. NO BIG DEAL, RIGHT? WRRRROOONNNNGGGG. The manager approaches me with a slight chip on her shoulder. *Think Rock of Gibraltar/Plymouth Rock sized chip.* She begins her scolding by explaining to me that he has the same level of certification that everyone else does and the she is getting off so if it's not him, WHO WILL DO MY MAKE-UP. First of all.....I booked the demo's 6 weeks in advance. Who is supposed to figure that out HER OR ME? So, I ended up waiting at least an hour Sam to finish my friends demo before I could get mine. While I was sitting there waiting, I was simmering thinking about how she talked to me. So, I approached her. I told her that I had been wearing MAC for 10 years and in all that time, no one had ever talked to me the way she did. If she was offended at something I did, then she should've pulled be aside. I ended with "You need to get it together" No shouting, no cursing, nothing. I immediately returned to shopping. 2 minutes later, 2 security guards approach me about the incident. I told them I didnt like how I was being talked to and that I told her about it. That was it. The leave and the incident is settled. EXCEPT FOR THE FACT THAT A SECURITY GUARD WAS 2 FEET AWAY WATCHING ME LIKE I WAS A COMMITTED FELON TRYING TO STEAL PRECIOUS GEMS!!! When I called the STORE MANAGER, JAN LINZA, to tell her about the incident. She, unbeknownst to me, informed me that I was irate, cursing, flailing all over the store, combattive, and putting people in choke holds and ripping patches of their hair our. All the while still being able to shop there and get my demo. The whole incident was a figment of my imagination apparently. REALLLLYYYYY???? It's amazing how the truth gets stretched from one person to another. GREAT CUSTOMER SERVICE EXPERIENCE FOR A MAC VET!!! I gave them 2 stars because I happen to LOVE MAC'S PRODUCTS but this place does not deserve it by any means. My honest opinion is that they may not have the skills to accommodate a variety of skin color. Darker skin seems to be an issue for them. No one with any experience will stay employed here long for all the reasons listed above. So, if you go to this counter, do not expect the usual 5 star experience. This place is more like a lemonade stand run by descendents of the 7TH RING OF DANTE'S INFERNO. WITH THE EXCEPTION OF SAM, who is the only remotely customer friendly MUA there. Take the others some ice water! Maybe that will calm MELODY down so she can speak to people respectfully. read more

The ladies the work here are super sweet and helpful. It was pretty busy yesterday morning and they were still able to help me. Also I left my phone there accidentally and they kept it safe for me. I had a wonderful experience there. read more

I have known Sam that works there for a while, and she's always been the one to help me when I've had questions about the makeup, and one day specifically I wanted to get her to do my makeup - but she was off the day I was wanting it done. So instead of Sam doing it, Christina wound up doing my makeup. Christina has done my makeup twice now and she has done a WONDERFUL job each time. She always listens to what I want, grabs the makeup and I love what she does. She's so enthusiastic about her job and that's hard to find these days. She makes it completely comfortable while having my makeup done. Even though Christina is now my "go to" girl at MAC, I will gladly have Sam do my makeup at any time. Both of those girls there are naturally talented and gifted with the art of makeup. Thank y'all so much for all you have done :) read more

Well that review happened 2 years ago. This MAC counter is under a new manager now. I have been going to this counter for the last 3 years so I have been able to experience the transition of people. Sam is still there, doing an excellent job I might ad. I consistently have exceptional customer service everytime I go in to this counter. All of the MUA's there have quiet a bit of experience. If I need my make-up done for a special event or even if i'm bored and just getting new stuff the girls there always take care of me! read more