Let me first start by saying that I have been a faithful MAC user for almost 30 years. I was in Ireland on vacation and needed to replenish my stock. NICOLA is the one that was at the front desk.
I waited for almost 10 minutes without being greeted. She told me they were short staffed and asked if I wouldn't mind "calling back." (Coming back later.)
I told her I was on vacation and on a tight schedule and I needed to just grab a
couple things and she turned around and just left. After ANOTHER 10 minutes, she returned and asked what I needed. I needed a purple eyeliner and she pulls one out and after I said, "that is gorgeous, I will take it!" She replies, "oh, we are all out of this." Confused, and wondering why she would show it to me in the first place if it wasn't for sale, I said, "Ok, I will buy the sample off of you." She replied she wasn't allowed to sell the sample, because it wasn't counted in as inventory.
I went for another product, also of which they were out of. She was so terrible and tried to rush me out of there so quickly, I literally left in tears.
If you are looking for a place to get pampered or simply replenish your stock, this is not it. I would highly suggest going to Dior in the same mall (Brown Thomas,) or ANY other makeup counter. Anything would have been more accommodating than this.
If I ever return to Dublin, I will NEVER return to this MAC store. Nicola was just awful. read more