I came in not knowing too much about makeup, and came out knowing way more and feeling more confident on skills and on what to use. Ashley helped me out with what would work best with my face and was completely honest, which I admire. Although, I have to think about if I would like to continue with the purchase, I felt there was no pressure at all, just there to support. Thanks Ashley! read more

I have been getting my makeup done at MAC for over 20 years and this was hands down the worst experience I have ever had. I went to the MAC store at Topanga Mall around 1 PM on Saturday, February 21 for makeup for a very important event. I left completely devastated. The artist did not prep my skin at all. No moisturizer. No primer. She immediately started applying foundation directly onto my bare skin. In twenty years of getting my makeup done at MAC, that has never happened to me. The application felt rushed and careless. She put a heavy amount of blush over my concealer on my temples and even onto my forehead. I looked overly pink and completely unbalanced. She didn't blend anything, Bronzer was applied carelessly leaving an unblended halo around my face. When I got to my car, I cried as soon as I got a good look at my face. I looked like a clown. I was mortified that I even walked through the mall to my car like that. I could not believe this was the final result. I rushed home, scrubbed everything off with micellar water, and then had to go pay $95 dollars at Sephora to get my makeup redone in a rush before my event. Thankfully they were able to squeeze me in because they felt so bad for me. Absolutely terrible experience. After being a loyal MAC customer for over two decades, this was incredibly disappointing. I will never ever get my makeup done there again. read more

I had a very disappointing experience at this store. I arrived about 20 minutes before closing to return an item and was not greeted or acknowledged while the employee assisted another customer and engaged in a lengthy casual conversation. After waiting the entire time, he finished just three minutes before closing and immediately rushed me, saying he needed to close the store. I felt unwelcome and overlooked, especially as I am eight months pregnant and had called earlier about this return. He was an old white man very rude!!!! WORST CUSTOMER SERVICE. read more

I don't normally write reviews of retails shops but I had a very amazing experience when I popped in for a quick item! I was warmly greeted by the manager of the store! He was super friendly and welcoming to the store! He was quick to help me and meet my needs! I appreciate his knowledge and attention to details. Great to see a long term dedicated employee! read more

MAC Cosmetics - Outside store - Makeup Artists Near Me - Canoga Park, California

Went in to buy multiple Christmas gifts and the guy (Louis) working was very rude. I asked him about a shade of lipstick and he rolled his eyes and ignored me. Someone came in after me (mind you the store was empty beforehand) and immediately he went to help them with no hesitation. I was about to leave and another associate came in by the name of Nathan and was a big help. He colored matched me and got me the right nude for my complexion. If it was for Nathan I would have walked right out. Nathan gets a 5/5 stars the overall store and Louis -1 read more

Big shoutout to MAC for having such an amazing employee like Daniel at the Topanga Store. He's always pleasant, patient, and cheerful; even when the store is packed and everyone's asking him a million questions. No matter how busy it gets, Daniel handles it all with a smile and such a gracious attitude. He's my go-to whenever I'm at the mall! Even if I don't really need anything, I love stopping by because Daniel makes the whole experience so enjoyable. He has this incredible way of helping me feel confident and beautiful every time I try something new. My MAC collection is money well spent. It made me discover my uplifting love to mix and match colors. Honestly, he's a gem, MAC is lucky to have him. read more

MAC Cosmetics - Pretty eye shadow colors - Makeup Artists Near Me - Canoga Park, California

I had an important event to attend today. I setup a time with Alyssa to make me over. My makeup artist at Macy's is renowned for her exceptional skills. She effectively covered my dark spots and discoloration, leaving my skin looking radiant and flawless. I felt pretty, confident, and happy. I didn't mind having to buy makeup products at the end of the makeover. If I was you, I'd contact Alyssa for your next prominent event. read more

MAC Cosmetics - Makeup Artists Near Me - Canoga Park, California

Not sure why this store has so many negative reviews. After my visit today I wish I could give more than 5 stars! Ashley was so helpful over the phone and Demi was sooooo so nice, and so helpful when I came in to make my purchase. She was so quick and efficient. Love shopping here can't wait to come back, amazing customer service like what I received today is what keeps me coming back! read more

I give the associates name Louis K, at this topanga mall in canoga a zero star. He was so rude and very unprofessional. Please MAC CORPORATE OFFICE Do something about him this white guy. Very racist. I bought a lot of stuff in Topanga mall and northridge mall and macys Mac cosmetic for this December and thanksgiving week he humilate and cause a scene for just returning one product. I hope you get fired.I approach him nicely bought a lot of makeup he was so rude and not helpful he's lousy human being. When I asked him for help seems like Im bothering him. you are nasty. Karma will get back to you. I have been shopping mac store in a years. Louis K, employee should be fired. read more

Was not happy at all last Friday while walking in to the store in the rain first trying to locate the unit. Next, the lady in charge at that time around 4:30ish popped into my face and said oh no your late to your appointment 20 minutes and I have another lady sitting here. The other associate will leave in 5 minutes. She was so rude and no didn't even apologize. I sat for lash application which the other associate helped but will not visit this branch again! :( read more

Came in here and wasn't really looking to buy anything because I wanted to look at the latest things. Danny! Was so wonderful assisting me! Helped me with the new lip gloss famous on TikTok! Also pointed out the 50% off for the holiday specials and went ahead and purchased it for the hell of it! PS. His make up was beeeeeeeeat to death hunty! Yassssssss! Looooves it! Thank you Danny for making my experience so amazing! read more

No, thanks. On December 18 2024 at 3:40 PM I walked in to buy my wife a gift card. I stood by the register and waited, and one of the young guys said, "be right with you". So I waited and waited and waited and I kept waiting. As a third employee arrived so did another customer. So the third employee rushed to clock in, put on her brush apron and immediately began helping this new customer. Mind you I was still standing near the cash register where the employee clocked in. My gazes went ignored. It was almost like I was invisible. Once I realized I was being ignored, and the employee helped the female customer I gave up and I walked out. Not one bit of this is acceptable. Screw you. read more

Was in the store an hour ago today. Danny M was the salesperson. I got an eye liner and mascara. The eye liner is cheaper than the mascara for context. Yet, I come home and I see he charged me for 2 mascaras (the more expensive ones). Next time, instead of talking so much and trying to sell more products, just charge me correctly for what I'm buying. The whole point of shopping during the sale was for me to save money, not lose money on things I didn't buy. read more

MAC Cosmetics - Makeup Artists Near Me - Canoga Park, California

Danny's customer service was amazing. He was so sweet and helped me get what I needed at Mac.

So - this brand... is a heartbreaker. ANYone who's a fan of this (originally Canadian, top-shelf) make-up brand that 15 years ago was at the TOP of every A-List make-up artist's go-to... (BECAUSE IT IS THE BEST.... and if you've never tried their lipsticks or lipglass or highlight creme or eyeshadows... WHAT are you WAITING FOR??!) ... ALSO KNOWS that little by little (since being bought out by 'blah' brand Estee Lauder)- all our favorites have one by one been 'discontinued'. AND YET... they still manage to come out with a few rockstar products every year... and SOMEtimes the 'oldies but goodies' re-appear (Spice lip pencil, Pearl highlight, O lipstick... and OOOOO those LipGlass sticks!!)... SO I made a trek out to the nearest Pro shop ... and PRAYED. THIS STORE. Immaculate, lovely, fun (even the soundtrack was super yum)... and the gal running the store on this Saturday Night? Kasie - who was AMAZING ... She patiently went thru breaking out 6 brand new lipsticks (they'd run out of decent 'testers' on the ones I wanted to try) and handing me make up swipes so I could keep trying em on... and between the two of us we decided on the right colors. PLUS - I brought in 18 'used old' products - and got 2 of my lipsticks and one of my glosses - FREE (the "Back To Mac" recycle program thank god is still up n running). I swear I left happier than if I'd gotten a complete make-over (which, in a sense, I did). OH - and when I asked for a product I loved they were out of (big surprise :) - she graciously referred me OVER TO SEPHORA to pick up what I needed (they had it!). Now THAT'S CLASS. What else can I say? Management: PROMOTE KASIE - I spent WAY more than I intended because she was a joy to figure out what I wanted with... This store was such a refreshing surprise. Will DEFINITELY be back. CALL ahead - they'll pull your favs and save'em for up to 24 hours... AND make suggestions if they're out of something... MUST VISIT. read more

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Danny is the sweetest and on point with my make up!! Very happy with how it came out today and ready for my night. I've been to many MAC locations and I highly recommend this one! read more

I cannot believe the outstanding customer service I got today!! I work in Hollywood. I also used to work for it cosmetics and let me tell you. This is the best customer service in make up. I've got an eight years and I appreciate you Danny diamond! I will be coming back to this location because of you and you alone thank you for spending your time with me so I could spend my money where it's deserved thank you!!! if you need any help request, Danny diamond I would call before I come to the store. I am a make up artist myself, so this means a lot to me.!! read more

Please note that this is being written by my 10-year-old child... As soon as I walked in and I asked if I could get the same thing, and I was holding an old makeup thing, and she said yes I got you." Then she just immediately got it. She was so nice. read more

This review is for DOMENICA SUNDAY, who helped me today while I was shopping at the store. She was so helpful and friendly! She knew exactly how to alleviate the concerns I was having. It was such a relief to have someone there who truly cared. She was knowledgable, professional, and super friendly. She gave me some life-long insider tips I had no idea about, that will enhance my shopping experience forever. I congratulate MAC for having such a gem on their team! Thank you Domenica, you're the best!!!! read more

I went in yesterday to shop for some items, and I primarily went in because their was a signage stating "30% off store wide" I proceeded to shop, I grabbed some items. As I went to check out I confirmed with the cashier "it's 30% off correct" she then answered "No actually it's just those items other there *pointed at a small section in the corner* I was taken aback because the purpose of the signage is to catch your attention and pull you in to the store. I was very upset about this despite the sign saying at the very bottom "exclusions apply" the 'EXCLUSIONS' was the ENTIRE STORE. It's ridiculous. I called the customer service line and expressed my frustration and all they said was " we can't do anything about it, it's a policy and they handle it internally" which truthfully means that nothing will get done. So I will be returning my products today, and will no longer be shopping with MAC. There priority is to trick their consumers than to be honest and correct a mistake that they make. I will take my business where I'm cared for and my concerns matter Aka SEPHORA. read more

Terrible terrible. Terrible. Make sure you ask them if the item is backordered because they will fail to tell you that it is. They also will tell you that it will only take a small amount of time to arrive to you and then they will change the days to 50 something days. Hope you don't need your make up that quick because that's what happens here. Also, your money will get lost. If you pay cash they will attempt to give you back a check by mail when you decline they will say they have to ask the supervisor and then we'll never ever contact you back. This is our third time back to the store to try to resolve this issue and it is still not resolved If you would like this to happen to you please come to this location and ask for Dominic Love your products, but please hire new people read more

I LOVE their liquid last eyeliner. Been using it for about 7 years and I won't use anything else! My experience with eyeliners is that they would smear easily or coverage wouldn't last throughout the day. When I was introduced to liquid last my eyeliner game changed big time, in a good way! A newly discovered product I've been using is their eyebrow powders. I dislike pencil and the pastes because I'm not great at applying them. I would usually come out with really dark eyebrows. Now with the powder it looks so natural and is so easy to apply. There are three color palettes with a nude color to clean up your eyebrows. I was shown how to apply the product and was so happy that someone helped me because they gave me some great tips on how to apply. read more

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OMG!!!! They SUCK with service!!!!!! 10:51am and ONLY 1 person working HERE on a Saturday!!!!!!!! And she can't even answer a friggen question for me!!!! Even when she is on hold on the phone. So sad that nothing has changed here. They are just rude rude rude. It's like they don't want to be here working. read more

So I went to see family xmas week in california and my cousin and I went to the mall she needed some things from Mac and omg I had such an amazing experience the young and beautiful lady that helped us was amazing so sweet if I could give her 100 stars I would she was so much fun she had awesome energy I felt like she was one of my girlfriends she was so helpful I would definitely recommend her to anyone who need color matching or just needs anything from Mac to visit her her name is Velinda you don't know much I appreciated her read more

After having an incredibly unpleasant experience at the Mac in Nordstrom I decided to pop in here for the first time. I had the pleasure of being assisted by Dominique. She was attentive, helpful, friendly and hilarious. I popped in for an eyeliner and wound up with a bag full of product. I will definitely be back because of her amazing customer service- refreshing to say the least! read more

Customer service is wonderful! The manager, Sloane, assisted me with a return! She went above and beyond to contact extra support to assist me! She was kind throughout our interaction, communicated well, and was persistent in finding a solution to the challenge we had in processing the retun (it was a technical challenge and not a reflection on the store or company)! She did not stop to help me! Sloane is really a person of service and maintained a great attitude from start to finish! read more

This place is pretty unprofessional in my opinion. I placed an order online for in store pick up and within a few hours of placing the order, I was sent another email stating that my order had been picked up. I obviously had not picked up the order, so the very next day I went down to the store to see what had happened. I had tried calling the same day but no one answered the phone. When I arrived, there were about three different groups of people waiting outside for the store to open. We all tried the doors but they were locked. I decided to get lunch and wait to see if anyone would arrive. I waited an hour but I had to get back to work. I still have no resolution on my items. I'd like my money back if I can't have the items! read more

Terrible customer service. I walked into the store and nobody even bothered to say hello to me. I went up to one of the employees to ask a question, and she ignored me and helped another customer instead. She was short with long black hair. Do not recommend. I never go into MAC stores, I thought I might try today---definitely regret it. read more

2014 YELP 365 CHALLENGE - 205/365 Nice MAC store inside the Westfield Topanga mall! It's located right in the center of the mall, so it's basically pretty easy to get to no matter where you happen to be. The sales associates are kinda hit and miss. Sometimes I'm greeted, sometimes I'm not. However, whenever they greet me they are always super friendly and always ask if they can help me with anything. They're really good about cleaning off the samples and sanitizing them so you can try out their makeup! I'm pretty sure I've bought most of my MAC products from this location. It's usually my go-to MAC store since they've got a good selection. They've always had the newest collections on display at the front here, which is always awesome! One time I came in and they even had a collection that wasn't technically available to the public yet. I eyed them like candy and at least got to check them out ahead of time, even though I couldn't buy them yet! Overall, 4 stars. Solid MAC location! read more

I've found the makeup artists at this MAC Cosmetics location consistently nice, helpful and knowledgeable. I am surprised to read the negative reviews on the store. This store seems more spacious than the South Coast Plaza location and has the same merchandise. I received good customer service here and enjoyed my visit. P.S. In case you didn't know, 100% of the proceeds of sales for the Viva Glam line go to charity. Also, if you bring 6 empty containers for the Back to MAC store, they will give you a free single eyeshadow, lipstick or lip gloss. This works differently than going to a MAC counter at a department store; I believe at those counters the Back to MAC offer is more limited. They might be only able to offer a free lipstick for 6 empties. read more

To start off, I'm a straight guy. And I did not expect the experience to be as wholesome as it was. I walked in (2/10/2023) and I knew nothing about makeup, and a super kind lady was more than happy to help me out and show me what's for what, and how to apply what. To reiterate, it was an incredibly wholesome experience to not only learn about makeup for cosplay, but for everyday use as well. The staff never treated me any different from their usual guests, and I really respect that. A+ for customer service. I'll definitely be coming back here again :) read more

I went in to this store sometime in February. I asked for two specific mascaras. I was given the two and went home. About a week ago I pulled out the second one and realized it was waterproof (which I loathe and don't use). I went back to this store to see if I could exchange it for the same one but not waterproof.  I walk in and ask. The manager asked for the receipt and I said I didn't have it and asked if they could look up my past purchases. I had been told when I signed up with them that a perk was that they would be able to find my past purchases so I thought that would be a good way to go. she looked it up and told me that I purchased it in February and it had been over 30 days and that she couldn't help me.  She told me customer service might be able to help me.   I explained my disappointment because someone in the store had given me the wrong item and I didn't realize it until I went to go use it.  I was about to leave  and then she said "Well you shouldn't have waited so long" . Excuse me? Don't you think if I knew it was an issue I wouldn't have? I wasn't even sure when I walked in how long it had been. That's why I was there.  It was about 60 days from the original purchase date. She kept repeating FEBRUARY (it's now April)  as if I bought it over 6 months ago.  Honestly that set me off.  Don't throw the blame on me. I already accepted the fact that I was late (even though online it says if you're not happy for any reason, just bring back the unused portion - and mind you I hadn't even used it- and they will credit you back or let you exchange) I told her I didn't appreciate her response and throwing the blame on me after I accepted what she said. Then she says "I went above and beyond to look up your purchase" LOL. What? Above and beyond? No, I'm pretty sure that's just you doing your job.  She also said "I was willing to make an exception for you if it had been within 30 days" umm...WUT? Make an exception? Lol, again. You had already told me store POLICY was 30 days. So which one is it? Store policy or you, my queen, making and exception? All these snarky comments. I told her this is life. $hit happens. We get busy. I've never in 20 years using MAC ever tried to return anything before. But ok.  I called customer service and they graciously offered to send me a replacement along with an extra. The extra item was not necessary and I wasn't looking for a freebie. All I wanted was to exchange the wrong one I had. But I appreciate the gesture. Two stars for that reason.  I won't call out the manager by name, but perhaps a little more training on how to resolve an issue over a $20 mascara is in order. read more

I had an 11a appointment to have makeup applied for corporate headshots later today. I had the pleasure of Teni do the application. I explained the look had to be natural and she began her work. She was done in 45 minutes and explained what she was doing, products she was using and why. I should also mention I wear zero makeup about 98% of the time so this was a huge moment for me. As she was applying makeup during each step she would explain why she was doing what she was doing to achieve the look I requested. I placed my face in her hands and I am so happy I did! I've completed my headshots and am pleased with how her work translates into the photos. It looks like me!! THANK YOU, TENI! You are a talented woman who I cannot wait to work with again!! Here's a pic I snapped in the car read more

MAC Cosmetics - Makeup by Teni taken in my car with the worst shaded lighting and NO filter. - Makeup Artists Near Me - Canoga Park, California

This Mac store ONLY gets 2 stars because they had my makeup in stock. The only nice associate who greeted me was the cashier, Liz. Greeting a customer should be priority over training a new employee. Come to think of it, you're training a new employee to be rude to customers..MAC PRO CUSTOMERS AT THAT. I would suggest all customers go to the MAC store in Hollywood on Hollywood Blvd. They are much prettier and nicer. They just didn't have my makeup in stock this time. Otherwise I would have gone there instead. Hope this helps! :) read more

I don't know why it has a lot of bad reviews about the service the girls were nice ..? To me at least lol read more

MAC Cosmetics - Mac lipstick shopping - Makeup Artists Near Me - Canoga Park, California

Not a fan of this store typically, however... Liz was so sweet, I see her everytime I go into M.A.C she's a cute, petite asian woman with a higher pitched voice and full of energy. Today she helped me resolve an issue with my M.A.C Pro Card and gave me all the time I needed and was very polite despite the fact I wasn't in store - usually people get bad rep's for customer service via phone. I also let her know about the few ladies who have name dropped her and have commended her for her service, she said THANK YOU! To everyone on Yelp who enjoyed/(s) her, and said it made her day! I really recommend working with her if you go in the store... She's genuine. Plus. It's M.A.C what's not to love? *EDIT* Savannah is another artist who has helped me as well, and she's JUST as wonderful! I'm thrilled :) read more

Fashionistas/Trendsetters! MAC Topanga is hosting another FORWARD FASHION/Sunday March 30, 2014 from 11-5PM! We will be focusing on Spring/Summer trend hot off the runway with some of LA's finest Impact Team members! Please call our store if you would like to book an appointment for this amazing intimate event! It is a 4 product purchase event so you will be able to take home some goodies with you after your quick one on one lesson! Can't wait to meet you! Love Your friendly Artist, Marissa Lauren read more

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Omg where do I even begin, I looovvveeee Josh. Came here they don't do 1 hour make up anymore they do 15 min, but I stayed longer so Josh ended up doing my whole face every chance he had after he helped out customers. He's very knowledgeable knows everything about the brand every lipstick to shadow to mascara. He was very helpful n sweet just amazing attitude n personality. I was going to a wedding that I wasn't super excited about but after he did my make up I couldn't wait to go! He's a magician he completely transformed my face. I don't have eyebrows n he made me have Kim kardashian brows I'm blown away. His hands r so soft I felt like I was getting a face massage. I got sooooo many compliments on my make up from my u er driver, my neighbors, everyone at the wedding I mean he just made me feel like a dream girl I can't even put it into words. I'm so grateful for him he really made my day and helped me out soooo much with all the products that I needed! He should be a manger n running the place because he's just that good with everyone that came in not just me. I don't know why this place has such bad reviews because again I had an amazing experience from calling to book the appointment to Josh to the whole time I was there he was amazing obviously and everyone who worked there were great too! I'll definitely be going bk n telling everyone about this place n Josh of course :) read more

This store has the worst Customer Service ever! I walk in the store to get color matched. One makeup artist doing makeup on a lady, the employee at the register helping a client. No one said hello, no one said I'll be with you in just a moment. I kept passing my the artist and the lady getting her makeup done, and the artist clearly saw me waiting but didnt bother to acknowledge me. I stand by the register and THAT employee acts like he dont see me. Another lady comes in the store after me and gets helped right away by the employee at the register... he saw me too that ive been waiting to get helped, and he side-eyed me, like i didnt see him just attend to the other lady. I spoke to the artist and asked her if there was anyone else working there, she said with attitude, no, its just the two of them. I told her i been waiting and a lady comes after me and she gets helped before i do. Then she huffs and puffs because now she needs to stop what shes doing to help me. I told her its ok dont worry about it and i walked away. I felt discriminated. Their customer service is horrible. Who hires that quality of employees? I walked over to Sephora instead and the best service i could have ever gotten by a guy there (didnt catch his name). Maybe MAC staff should have training in customer service before they get hired, and also learn from Sephora staff. read more

I sometimes get intimidated coming into MAC. I wear makeup all the time, but the girls who work here WEAR makeup; I mean, they work it out! But, every time I've come in here, I've only received great service. Today, I was looking for a lip color similar to another MAC color I had that I recently ran out of. I didn't want the same, but something in the family. I was helped right away and I ended up getting two since they were both great. I also love their recycling program. Bring back 6 containers and get a lipstick or eyeshadow (there may be one other option, but I forget) free. Good for the environment and good for me! read more