I brought my car to Mac Auto after being rear-ended, and they made the entire process seamless from beginning to end! The girls in the office were incredibly helpful from answering all my questions and explaining the timeline, to scheduling my appointment and helping me arrange a rental car while my vehicle was being repaired. They also handled the communication and coordination with the insurance company, which made the entire experience so much easier and less stressful for me. One thing I really appreciated was the communication throughout the entire process. They consistently sent me updates about my vehicle, so I never had to call or wonder what was going on. Jesus, the estimator, also did a final walkthrough with me and explained everything that had been done to my car. He asked if I had any concerns or questions, which I really appreciated. It was also a wonderful bonus to receive my car vacuumed and washed--it was such a nice finishing touch! Everyone was professional, helpful, and made what could have been a very stressful experience so much easier. I truly appreciate the great customer service and would definitely recommend Mac Auto! read more

Loooove it here, great customer service, great prices and fix my car earlier than expected. They even helped me with a few more repairs my car needed. Order the parts and fixed it all within a day. I'm definitely making this place my go to for car repair. read more

I highly recommend this auto body shop they will give you the best customer service and help you ask for jaime

1000% recommend! Keyla and Cathy were amazing! Keyla communicated well and kept me updated every step of the repair process! My car looks great! Thank you, MAC team! read more

I never leave Poor reviews, but I just want to warn everybody about this place. I got into a car accident and the tow truck that appeared out of nowhere took my car to Mac auto collision on La Brea. The tow distance was 4-5 miles and the accident was near police station in downtown. Two days later my AAA Agent showed me a $2400 bill for towing my car and storage for one day. I decided to take my car to another place for repair and they gave me a tough time and wanted me to physically go there to sign the paperwork to release the car. Hesitantly, they agreed on allowing me to do it via email. I will let you make up your own mind. $2 4 0 0 I don't recommend this place; read more

Mac Auto Collision - Body Shops Near Me - Los Angeles, California

Thank you, Mac auto for an amazing work that was done in my vehicle great staff great communication read more

Mac Auto Collision - Thank you Mac auto and his team for the amazing work - Body Shops Near Me - Los Angeles, California

Mac Auto always dies an outstanding job and the staff is very friendly. Kayla always keeps me up to date with the repair status. Thank you! read more

Mac Auto Collision - Body Shops Near Me - Los Angeles, California

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Literally don't bother coming here or trusting any of these reviews. Came in to ask for a price on my broken mirror, but they quoted me like $800, there ain't no way that they are making the same amount as healthcare workers at the hourly labor rate of $90/hr. Insane and absurd because it's literally a tiny part of my car costing almost the price of my used car. LOL. Also no parking anywhere and the estimator took an extra 30 minutes for lunch when the girl on the phone told me lunch was 12-1 so I came at 1 but they didn't arrive until 1:30 so had to waste my time waiting for an unreasonable quote. Better off making your own makeshift. read more

Mac Auto has saved me not once, but twice. Any time I have gotten into an accident -- minor or major, this is my go-to spot. Thanks to the owner and the ladies up front for being so transparent and updating me on everything regarding my insurance claim. I highly recommend to those who are looking for a shop that does a great job repairing vehicles after a(n) accident! read more

Excellent customer service, great work and professionalism, good prices...reach out to Jaime he got you. Thanks for the great work, I will be recommending your services read more

Mac Auto Collision - Repaired vehicle - Body Shops Near Me - Los Angeles, California

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I got totaled and recommended this body shop for the work. Had some insurance issues from STATEFARM they were being so rude and aggressive. Throughout the process Keyla helped me out. She assisted me and assured me I was going to be taken care of. Her great customer service made this a lot easier and I am so grateful for her work. read more

If you're looking for a body shop you can truly trust, I highly recommend Mac Auto Collision. From the moment I walked in, I felt taken care of. The boss is incredibly friendly and easy to talk to...you can immediately tell he genuinely cares about his customers. He reassured me not to worry and made me feel confident that my vehicle was in good hands. And Keyla, she was amazing! Very humble, accommodating, and always smiling. She went above and beyond to make the whole experience smooth and stress-free. It's not always easy to find a reliable body shop, but Mac Collision definitely delivers. If you want quality service and people who truly care, this is the place to go! Remo read more

This is my go to body shop. Incredible service and they truly stand behind their work. The team is friendly and very skilled I wouldn't take my cars anywhere else. read more

His body shop is awesome had my car collision fix your boy these people are very good they got the whole car down and then they cleaned everything like new the job was finished it was great car look like brand new again thanks to Jose Hyman Kayla thanks again guys and explain my gratitude for such a great job thanks TED COLEMAN read more

Very Happy to have been recommended to this shop! Our 2023 BMW X3 was in an accident. The Crew at Mac, returned the car to Brand New! Flawless work. Excellent Workmanship, Quality, Customer Service and Professionalism. Every step of the process was handled very smoothly. Office Staff is amazing, with great attitudes, and very helpful. Very happy with my experience. I highly recommend this shop! read more

Mac Auto Collision - Body Shops Near Me - Los Angeles, California

Keyla was the most professional n perfect worker always with a smile helping customers always offering coffee wat always answering the office phone like a professional she deserves a raise read more

Came to get an estimate! GREAT BODY SHOP!! Friendly efficient and GREAT SERVICE from Arturo + Jose! Highly recommended! Thank You Mac Auto Body! read more

This body shop has been amazing! I came straight here after a car accident and they took such great care of me and my car. The communication was perfect, they were very informative, worked with my insurance company and answered all of the questions I had. Keyla was amazing for the communication and hospitality. Shoutout to George for the amazing recommendation on the body work. If you need autobody work I suggest Mac Auto Body read more

1000/100! Job well done ! Amazing staff members ! Thankful for Keyla for helping me getting my vehicle fixed up ! I would recommend this place they do their job so dam amazing !! Makes me think I'm getting my car from the dealership ! Just wow read more

I am very happy with the service, Kayla helped me and made sure she addressed any and all concerns I had! the staff here are professional and friendly, very quick to greet you! I had to get my front fender fixed and they were able to fix it with no issues and within a great time too! Also Kathy was vet hrlpful read more

Best customer service good service the best bodys hop I recommended here in town come get your car service

This is my second time receiving services from Mac auto to repair damages on my car and i'm very impressed on how great of a job they did both occasions. I highly recommend this shop for all your vehicles needs. Also just wanted to give a huge shout out to the owner Jamie and his receptionist Kyla for being so professional and having great customer services. Would most definitely be going back if ever need any more repairs. read more

Very happy with their work Vehicle was returned in a timely matter They cleaned and detailed the he!! as well read more

Recently had our car repaired at MAC Auto after an accident and while the process took a little longer than expected, the quality of their work made it well worth the wait. Jaime and his team were very patient and communicative every time we called for an update on the car. It was a hassle dealing with our insurance but they took care of it all for us. Our car looks as good as new. Special shoutout to Kathy and Kyla who were so kind and helpful. read more

I brought in my 2024 Mazda for repairs, and it came back looking brand new -- just like it came from the dealership. Excellent service and unbeatable prices. Highly recommend! read more

Unfortunately I've been waiting for the right moment to right a review and now is the right time. The manager is a nice guy but besides that the issues I had to come back to get my car issues fixed after my accident around 10 times was a hassle. This place is super busy as it's in the middle of LA. You have to park outside on the side street sometimes to go in. On top of that I was supposed to get a reimbursement and they said to only come in to get the reimbursement. I asked for a mail check and no response. A YEAR later, I tell them I'm coming in to get my reimbursement payment. Sure enough, he writes a CHECK like I previously asked. I've never had to drive to get a check from any company or incident. Usually mail would be the efficient option. read more

My car was in an accident and towed to this establishment. None of the phone numbers worked, I was unable to locate my vehicle for days, all the while astronomical fees were accruing everyday. The staff was NOT helpful, had no idea where my vehicle was due to their being more than one location and multiple numbers. HORRIBLE EXPERIENCE DO NOT GO HERE read more

very great customer service, and my color match and everything. The whole time is a great team at MAC Auto

Jesus is the best! He took real nice care of my Tesla car. He went above and beyond what was needed and always with a smile. He even helped me out months later when he didn't have to. A great guy and great, precise work being done in the garage. My car looked brand new. I highly recommended this Auto body shop. read more

I got into an accident last month and Mac has been the best choice for my car to get repair . Kayla was the best help as well she's super kind and understand I love how she helped me thru this process . Thank you so much read more

I brought my car in for several issues. I so appreciated their great customer service, prices, efficiency and just genuine caring. I needed an outer cover for my right side mirror and my inside lights wouldn't come when I opened the door. I also needed some new tires. Jesus referred me to Mid City Auto repair that was very close by. I went right over and they replaced the two front tires and gave me an exceptional rate - better than American Tire. Plus they put them on right away. The part for my side mirror came in the next day. I arrived and it was installed within 15 min. Jesus also fixed my inside light issue. Toyota dealership was going to charge me $250 to diagnosed the issue, Jesus examined it, was able to fix it, instructed me how to use it including controlling brightening and dimming - no charge. I love this place! I highly recommend them and I will go back for any issues w my car. It's so refreshing to find and honest and reasonably priced auto repair place! And Kayla at the front desk was so helpful and kind as well!! read more

Don't listen to them when they say they'll waive a deductible . they ended up charging me and didn't tell me about it until 3 weeks later when I was picking up the car . read more

Mac Auto fixed my Tesla and the car is like brand new now. My friend even asked me if I get a new car yesterday . Their staff is extremely friendly and they took good care of you. I want to give a special thanks to Jesus. He has been very patient and explained to me the progress every time I called. They did an excellent job on repairing my car and they have Porto. They will also help you to get a rental car if you need one. My car has been taken good care of by the Professional and I am very happy with the results. I would give them a 6 Star if there is one. read more

Mac Auto Collision - Body Shops Near Me - Los Angeles, California

10/10 service. Would recommend! Also keeps customers regularly updated on progress. Xxxxxxx

Thank you guys so much! My Kia looks better than it looked before I appreciate all the help. Everyone that works there are so helpful and attentive. I would recommend everyone and anyone here . read more

Mac Auto Collision - Body Shops Near Me - Los Angeles, California

Omg I love love love this body shop . Super efficient and very caring when it comes to getting your body work taken care of on your vehicle in a decent amount of time . Communication was outstanding and Kathy and Jaime did an amazing job with letting me know my car was in good hands . Definitely will be back if needed which I hope I don't but if so I know they have me covered. Thank you MAC AUTO ! read more

We're to start!! Beyond, beyond happy . When you least expect life to throw u a curve ball...I highly recommend this spot. Mac Collision did not only fix my car, but the customer service from day one was amazing. They do keep you updated and work with the customer at every needy question. From the accident till the final pick up seeing my truck I was in shock my truck looks like it came out the show room. Thank you to Jaime for speaking to me from the first day I walk in and I can't forget Kayla who also answered all my questions. Thank u to the team who work on my vehicle as well. Thank you, thank you, thank you guys. You are really appreciated. Any future work you are my spot. read more

Mac Auto Collision - Body Shops Near Me - Los Angeles, California

HECTOR!! This man is an actual ANGEL. I was out on a run and noticed some girls car had broken down in the intersection ..everyone was honking and losing their marbles that they had to use the other lane so I tried getting ahold of someone from my AAA to try & help her out but was on hold for what felt like ages.. Hector happened to be passing by and offered to pull her car to the side while she was waiting.. her mechanic wanted to charge a couple bands for a tow and mentioned plugging it in to a charger may resolve the issue.. I was like there is literally a charger right around the block on my street.. Hector came through once again and was like don't worry I'll pull your car up. We get to the charger and it's fucking OUT OF ORDER LOL typical LA bullshit. Hector then once again came though and took her to a different station. And before y'all wanna come for me and say ya ya just wait till she gets the bill.. I tried to get his info to venmo/apple pay him for helping out and he wouldn't take a dime. A lot of places out here will finesse the fuck out of you but there are still a few decent ppl left. They deserve all the stars --hope this helps. read more

AVOID AT ALL COSTS!!!! This place is run by a bunch of liars/crooks and they run a towing scam here around Central LA. I was involved in a car accident 5/29/24 and a tow truck showed up out of nowhere claiming that he was sent from the city... I of course didn't think much of it because how else would they have known about my accident that had just happened minutes prior?? I also didn't know of any auto body shops around here and agreed for this tow truck to take me to MAC after he insisted that they are "Lexus certified". Jaime (the owner) then kept pushing back to rack up the amount of days that my car was "stored" there claiming that they are still waiting for a USAA adjuster to come out and evaluate my car. Mind you, this was never supposed to be the case because USAA agreed to my lawyer that they would just reimburse my auto insurance (Mercury) for all damages and a Mercury adjuster saw my car the day after my accident. I then came to find out that these towing scams are a common thing here in LA and tow trucks drive around with police radios ready to target those in an accident.... Fast forward to yesterday (2 WEEKS LATER), and I discovered that this shop is not even certified with USAA nor Mercury which is important because it's the only way for me to have any kind of reassurance that my car will be fixed correctly. And if any issues arise later, they will fix it again for free (like having a warranty). Yet they kept telling me, my lawyer, and my dad that they are. I then of course wanted to move my car to a certified shop and Jaime quoted my dad a storage fee of $250/day initially. Jaime then denied such quote and said that they usually charge $200/day (which is still absurdly high) to me and my lawyer. He then tacked on a bullshit cleaning fee of $150 for my cars "radiator fluid leaking" onto the concrete outside of their shop + a "towing fee" of $450 which doesn't even make sense if the tow truck was truly sent from the city. So clearly they're working together on this scam. After further negotiation/calling him out/& threatening to call the police, we got Jaime to come down to $150/day in storage fees and to waive the towing fee. He then of course said he only takes cash or cashiers check... so i had to arrange for a new shop to send a tow truck to meet me at MAC with $2250 CASH (only took $2200). Luckily, i will get reimbursed by my insurance, but this has all pushed back the repairs on my car and has really just been a huge inconvenience and stressful beyond words. Moral of the story, trust no one and this place is trash. read more

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The service & quality is impeccable: there's a reason this place has 5 stars! The manager Jesus kept us informed every step of the way and he put us at ease from the moment we called. The car came back looking better than new! We are so grateful and relieved for the great work and professionalism at Mac Auto Collision read more