Estimate was "free" online, didn't really educate me on the process or material cost. Just mentioned how he needed to "take care of my guys" and gave me a high estimate read more

Be aware that they ONLY WORK WITH INSURANCE. I went to get a "free estimate" that they claim on their website and already went through my insurer and decided to keep my totaled car and just repair the damage out of pocket. The manager took one glance and would not stop talking about the insurance process which I respectfully told him I already knew but wanted to pay OOP and wanted to find a good estimate but when he wouldn't even listen to what my own insurance company told me I realized I was wasting my time. I completely understand if it's through insurance only but just say that and end it instead of giving me a lecture and speaking to me like I'm unaware or ignorant of the process. Thanks read more

In a accident where I needed the whole bumper to be replaced and a headlight, with some hood damage There were things that did not get repaired properly the bumper would stick out (loose) and the hood would not lineup with the bumper don't know if the insurance did not appraise a piece of the LED light next to the headlight that did not get replaced, paint job has Orange peel pretty much all over the bumper and is missing the metallics paint, was told by the guy that runs the place that ""it's not always going to be perfect that there was things that could not be fixed"" there was no frame damage so all those things which I'm pretty sure we're just brackets could of been replaced read more

We brought our company truck in to have a small fender dent repaired. Jatin was helpful and quickly had the work completed. The truck is on the road again. Thanks for the good service. Steve read more

Great experience working with Jatin. He answered every question and concern I had (and then some). The work was competitively quoted, and he worked aggressively to get my vehicle back to me very quickly. So much so that I went from only getting my free estimate to immediately leaving the car with him. They performed a dent repair and paint to the rear door of my car, as well as removed (paintless) a dent on my right front fender right on a corner line. Both parts of the job were performed flawlessly - I am still amazed at how they managed to remove the dent on the fender without additional work - and leaving it as if it had never happened. I'll continue to do business with them for sure. Note - the comment from another reviewer regarding only working with insurance cannot be absolutely true. I was up-front regarding personal payment for repairs and there was never an issue. I paid cash for the work. read more

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Had to replace a broken side view mirror for my car before I get ticketed. I ordered a mirror online and called Maaco to install. They took my car in right away without any delay because they new it was unsafe for me to drive. I was in and out in half hour! Great service and timing! Thank you Justin. read more

went in to get a quote for some rust repair and the manager of the store was very much i know and you dont know jack, he then decided to appraise the value of my vehicle and tell me its worth nothing. why i have no idea incredibly unprofessional and from what i understand many other customers have experienced similar service experiences nationwide. i ended up leaving with nothing but a gigantic waste of time big old pass read more

So I stopped by Maaco on a Saturday afternoon to get an estimate on the bumper repair. I got a dent last winter and didn't take care of it right away and that affected the bumper screw to come off little by little. So now a year later, I noticed that the screw came out and is no longer holding the bumper tight. I met with Jatin. He was very informative and polite. He took at the dent and gave me an estimate while explaining what exactly his team would do to fix it. I thought that was a pretty decent quote. However, I decided to take care of the bumper first. Fortunately, he had his team in and they were able to fix it right away. All in all, it took less than an hour and I like the result. I would recommend this body shop to a friend. read more

Maaco Auto Body Shop & Painting - Bumper quick fix - Body Shops Near Me - Carol Stream, Illinois

So I just want to say that this was my first experience with a body repair shop ever in my life ! Lucky me I'm 40 I want to tell you the manager Justin was just on point . Great customer service , explained how the whole process works in detail . I was very impressed. My 2014 Toyota Tundra looks amazing brand new again . I only met one of his staff other then himself and he saved me the cost of an Uber ride and drove me home !! They did not have to do that .. Overall again I'm impressed with the service and the experience . I would recommend them to anyone read more

Made my appointment online for hail damage got to the appointment what is meant by the manager jatin Patel who first asked me what my insurance was or what insurance am I working with and of course I automatically gave him the name of my insurance. Advise that they do not do the estimate there they have a another company do it and I have to give them on my insurance information the only problem is I just needed an estimate and I'm not going through my insurance. So I argued the fact that I want to pay cash and he said we don't work that way we only go through your insurance. Unfortunately there was nothing said about that when I made the appointment if that were the case you can't go in and pay cash for work to be done on your car I would have never went there. It says free estimates that's all I wanted read more

I searched extensively for an auto body shop to repair a deep scratch on my passengers side towards the back bumper. For the relatively small size of the damage, it wasn't worth filing an insurance claim, however, I knew that even small damage areas can easily become costly to do the repair well, and that it would be hard to find the right intersection of work I could trust and price I could afford. I searched in several towns and got three different quotes. When I brought the lowest quote back to Maaco, they worked with me to reduce the price of their estimate closer, and I felt that Maaco's quality would be more reliable so I was willing to pay a small premium over the lowest quote. From start to finish, Jatin, the manager was courteous, professional, organized, responsive, friendly, honest, thoughtful, and enthusiastic. His store was the cleanest auto body shop I have ever seen. He fit me in the schedule right away and went out of his way to try to help me make my transportation plan for the time my car would be unavailable. The work was done earlier than estimated and done beautifully. In spite of it being dead of winter, the Maaco team hand washed and vacuumed my car. I got more than I bargained for and in addition to the cash tip I was inspired to give these guys when I saw my beautiful car, I was inspired to write this review. Look around all you want when you need body work done but when you're ready to pick a winner, pick Jatin and his team at Maaco of Carol Stream. You'll be glad you did. read more

Maaco Auto Body Shop & Painting - After - Body Shops Near Me - Carol Stream, Illinois

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Just got my old Honda CRX redone and am happy with the results. It was ALOT of work. My car was pretty bad and they cut out the rust, re welded new metal on the car and painted it. Looks brand new! I worked with the manager (owner?) Jatin. He listened to my specific requests, such as not painting certain areas. As long as you are specific with your requests, they will do a good job. They got my car back in a timely manner and since I was anxious to see my car in progress, he let me take a look to see how and what they were doing, so it was a good experience. I will be back here with any other painting needs. Ask for Jatin. read more

Great experience! First did an online estimate then came in for actual estimate which was quite a bit lower. Collision repairs done very quickly. Wish I would have brought my car here months ago!! read more

Best body shop I have ever visited. Period. I'm well aware that the nationwide chain "Maaco" doesn't have good standing amongst the general public, but I took a chance here anyway after meeting the main guy Justin, and I'm glad I did. The kind of customer service I experienced here during the both times I visited is unremarkable . I felt like I mattered here, and he also made the entire experience very easy and comfortable. Justin is extremely polite, friendly and courteous, and he understands that no one wants to spend a lot of time in a body shop, so he does things quickly, but thoroughly. I was not confused for even a moment during my visits. He also has the best rates around town, and I went to a few local shops looking for the lowest quote since I was paying out of pocket. Bodywork & Paint: Absolutely flawless. Couldn't even tell where the work was done. The bodywork was perfect both times, the paint match was perfect, and the blending was perfect. They nailed it on the head every time. During my most recent visit I brought in my Pearl White Nissan, which was a special 3-stage paint that requires a lot of special detail, and nothing was overlooked. It simply looks amazing. Solid 5 star rating for this Maaco, Justin, and his staff. They really know their stuff, and the customer service here is beyond comparison. I will undoubtedly come back to this Maaco if I ever need body work done again. Won't even consider another body shop. read more

Took my Pathfinder here as the location close to me in Crest Hill closed. I have to say that both my husband & I were extremely impressed with the job Jatin & his team did I am taking my Miata to them as well. They were timely, communicated so I wasn't surprised and did a great job. read more

Fixed the scratch on my car in a day and for a significantly lower price than the other shop I went to. Jatin was true to his word and quick and my car looks good as new! Can't even tell that I had hit it in that same spot. They even vacuumed it for me. My go to shop from now on I highly recommend! read more

Got bid for 2750.00 and took car in and the manager said he could not do it at that price instead he wanted 6000.00 to do the job that 2 weeks before the bid was 2750.00 read more

I went in to have a bumper on a 2015 fusion repainted Black. Brought it back due to little dust particles in the paint. Spoke with Jatin who advised me that I had a lifetime warrenty on the paint when and after I spent over a thousand for the repaint on the bumper. He brought me back to his paint booth and stated that him, and the employees do their best to keep the paint booth clean but that dust still gets into the paint. Then Jatin showed me 3 or 4 other bumper and fenders he just painted with the same mistake made. Little dust spots all over. When I originally took it in I was promised that it would be flawless. That promise was broken. I had it redone by Jerrys Auto collision up the street who did it cheaper and at a better quality. This Maaco is no good. Prices are way to high. The quality is not there. I never put up bad reviews, but I felt like everyone should know to stay away from this place. There are way better Auto Bodies that do way better work out there, and for much less. This place is lame read more

I didn't even end up getting the work done after an estimate here. Jatin likes to talk to people like they're trash, especially women. Don't bother with this place if you can get the work done elsewhere. And based on the hidden reviews I'm seeing, they don't even do great work. read more

In April of 2013 I had my car's bumper painted at Maaco. I was shocked at the cost of over $800 for just a bumper. Justin (Manager) said don't worry my man (acting like a friend), any problems come back and we fix it for free. I said I just do not want the paint to flake off like it is doing now. He said he would use a flex additive and this is why the paint cost so much. When I got the car back it looked fine, but the cars fog lights were not working. Justin said, " we are sorry, but are not mechanics and we can't fix them". Then he said it looks nice right? It did, so I let it slide and had the wiring redone at a mechanic for about another $100. I was just happy to get my car back. We'll it is now January 2014 and the paint is flaking off, showing the old paint underneath. My car was not even sanded, seemingly no flex additive was used and it looks horrible. I went back to Maaco and spoke to Justin. He said it is not the paint it is the weather. He then said they do not warrantee the work and he would simply repaint for half the cost. I said you told me I had a warrantee and the paperwork says warrantee of "1-year full and 2 years proactive". He then said I hit snow or something. I said I did not and I tapped on the bumper. More paint fell off on the other side. I would not recommend this body shop to anyone ! read more

Best auto repair shop ever. Stress free. Jatin took care of everything. Turn around time so so fast. And didn't need to worry about one thing with insurance. Stress free and relaxed environment. Though accent was difficult at times. But if that's the only issue than I can definitely work with that. It's America everyone has an accent. read more

Justin was very helpful and thorough. He replaced a bumper on my car. I am very satisfied with the replacement. He fixed my car on time and returned it to me at the time he promised. My car looks as good as new. I would definitely recommend getting your car fixed at this Maaco read more

After 15 years, the black paint job on my 2000 Honda Accord began to deteriorate, rusting and leaving giant white spots. On the recommendation of my local mechanic, Brach in Winfield, I went to Maaco. I could not be happier with the new paint job. The team at Maaco completely repainted the car in the same color, making it look like new. All this was done for a very reasonable price. I needed the car to be painted quickly, and the team at Maaco was able to do it in exactly a week, returning it to me a few days before I was expecting! Mr. Patel and his colleagues were professional, nice, and respectful. I will most definitely return with any future issues I have with my car, and I will recommend Maaco to my friends. read more

I made an appointment online on a Wednesday and scheduled it for that Saturday afternoon. I showed up a little early for my "scheduled" time and the employee told me I couldn't get my estimate because the time I booked my appointment was when they were closed...so why was it an option? I asked why nobody called me and told me and he said because they were closed that Thursday and Friday for New Years...so nobody on Wednesday or Saturday could have called me? He didn't have an answer for that. I decided to go elsewhere and based on the other reviews it looks like I dodged a bullet. read more

My car required repair to areas rusted through around the rear wheels and peeling on the front end. The car was ready a day earlier than expected and it looks great. The repairs are not visible at all. The paint is blended into the rear doors from the quarter panels for a seamless transition. Justin was very thorough and helpful and by all accounts they did a great job. read more