Was excited to try this location but was turned away for being 10 minutes late, with a 10 minute…read moregrace period..was told by Chantel the proud owner/manager(as she announced) it's actually 8 minutes grace period but corporate has it wrong & they JUST realized. When i mentioned it being my first time & not knowing, they said my spot was already gone. After expressing frustration, no apology was made, no empathy shown. The irony of the tech hanging out & eating shows they just didn't want to work....Try any other location but Kennesaw, they are not in the people business. I'm shocked by the poor customer service. Reaching out to BBB asap

By far the worst wax experience I have ever had. Went in for an eyebrow wax and asked for a simple…read moreclean up. I didn't ask for a shape change, thinning, etc. My waxer, Kayla, proceeded to wax the entire top portion of both my eyebrows. When she showed me the results and I mentioned how thin they were, all she replied was "sorry." On top of this, they deleted my Google review. This was my first and last time at EWC.

These ladies are the best of the best! I stopped driving to my regular spa (that I've gone to for…read moreover 5 years) to become a regular at Lucy's. Debbie is top notch and makes the process so easy and efficient. Can't say enough about Lucy's!

100% recommend for everyone. No tears and no blood. I haven't waxed in a year! My hair is nappy,…read morecoarse and I am pregnant! Debbie said she would take of me and she did! Thank God for Debbie. I can wear my cheeky swimsuit confidently! The facility is clean and peaceful it's an overall win.

Today was my very first time getting a sugar wax in over seven to eight months, and I was extremely…read moreanxious and nervous going in. Joelma immediately reassured me, made me feel completely comfortable, and made the entire process almost pain-free. She was also very quick and efficient, which I truly appreciated. With over 20 years of experience, her skill and technique really show. I had a full Brazilian sugar wax with minimal pain, which is almost unheard of for me. Joelma has absolutely gained a lifelong client, and I'm looking forward to returning each month. Highly recommend her at Silk Peach Brazilian Sugar & Wax!

The place was easy to find and clean ! Paula did an amazing job ! Will definitely be going back, no…read morecomplaints at all !

I was a customer here, then they changed staff and ownership. I tried to change an…read morealready-scheduled appointment but wasn't able to, so I instead told them to cancel it, since they kept trying to force a tech on me who I wasn't interested in. They never cancelled my appointment, although I called a day in advance, and they keep sending me messages saying I was marked a no-show. All because they couldn't accommodate me with a new appointment time and tech?? Everyone knows that a Brazilian wax is a very personal thing, and you need to be comfortable with the person servicing you. It's not OK to inundate customers with a barrage of unjustified texts and emails. Please take me off ALL mailing lists. I will never return!

I've been going here for months now and I absolutely love it! Stella is amazing! She's very…read morethorough that way you always get the best results consistently. She's also very friendly and kind, she makes what could potentially be a painful and awkward experience as pleasant and painless as possible. When you're getting waxed in an area that's especially painful she'll even do a little countdown from 3 to prepare you, and if you take a sharp breath in as the wax comes off it helps ease the pain a bit. Stella actually convinced me to go from waxing to sugaring and it really does make a difference! The results last longer, the skin is smoother and less irritated, and personally it doesn't hurt quite as bad. The initial application of the sugar tugs at the hair a bit but during the removal it's less painful than wax. The ladies here also recommended exfoliating the skin you're getting waxed prior to your appointment, and then consistently 3 times a week, which helps tremendously if your suffer from ingrown hairs. Definitely make an appointment if you wanna try them out because they can get booked up pretty quickly! And if you go, ask them about their loyalty card! After so many services (worth at least $25 each) you get a free wax. Overall I've never had a bad experience here. The ladies working here are very knowledgeable and willing to answer any questions you have to help make the experience as comfortable as possible.

she's really good at waxing very fast much better experience than the other place I used to get…read morewaxed at. I would recommend to anyone who wants to get waxed for the first time :)

Bella did perfect on my eyebrows, upper lip, and brazilian wax! It was my first time getting a…read morebrazilian and she made it as painless as possible. She talked to me throughout to keep me distracted from the pain and Bella also made sure I was comfy. I was so nervous this first time, but i'll definitely be back! Thanks Bella!

I love coming here for my eyebrows , I came across them while getting food from next door and been…read moregoing back since . The quality and customer service is amazing , everything is quick and great. I don't have a specific lady I go to since all of them are amazing but a few times I have went to Asma ! Will definitely recommend this to everyone P.S get the package for the threading , saved me a lot of money

I've always loved this place and have been going to get my eyebrows threaded since I was a teen. I…read morerecently decided to try their Brazilian wax service since my regular place was closed on Sundays. It almost been a week and I am still tender, lots of hair was missed and my skin is just agitated in general. I've never had issues being sensitive to waxing before, and the girl who did it sold me a cream that she applied to me afterwards and said "this is good for people with sensitive skin." I paid $80 and could've gotten a full body anywhere else. I expected to be smooth like a furless cat, and I can't even exfoliate because my skin is so tender. I love this place but I will probably never try a Brazilian with them again. Please be aware of who is servicing you and what they're using!

Fantastic experience, all of her services are top notch! Crystal is very kind and knowledgeable and…read morewill make you feel very comfortable. Highly recommend!

If caring was a person, Crystal is it.. Dedicated to making your experience wonderful. Spent time…read moreexplaining and addressing any concerns.

I was in dire need of a pedicure so since I had some extra time to spare, I came here to get it…read moredone. I got the deluxe pedicure which includes a soak, nail care, massage and callus removal for $40. They were very nice and welcoming. Attentive and careful. It's been a long time since I've gotten a French so I decided to add that on for an extra $5. That foot massage was a life saver though. All it needed was some care and I was able to walk a little better. I'd definitely com back if I'm in the area again.

My experience was very disappointing because of the atmosphere in the salon…read more Several staff members, including who I believe was the manager, were watching a soccer game and yelling unbelievably loudly throughout my appointment. None of the customers were watching the game, yet the staff reacted to it as if they were at a sports bar. The constant yelling and loud outbursts became so distracting that they gave me a headache. I even put on my headphones to try to block out the noise, but then realized I shouldn't have to do that just to enjoy a manicure and pedicure. A salon should provide a calm, relaxing environment where customers can enjoy their services. These people were rude and disrespectful. This wasn't an isolated incident. On previous visits, I've also experienced staff members laughing and carrying on very loud conversations with one another during my appointments. While it's nice to see employees enjoying their work, the focus should remain on creating a pleasant, peaceful experience for customers. The one bright spot was the woman who performed my pedicure. She was kind, professional, and did an excellent job. I truly appreciated her service. I hope management will recognize that the customer experience should always come first.

Went to get a wax sept 3 at brow threading and Brazilian wax location 3103 Cobb Pkwy NW…read moreSte 103 Kennesaw, GA 30152 United States it was extremely painful and she told me it was due to me "taking too long to come in" i called in today and told them my situation she tells me to come in and when she asked me about it she cuts me off and says what you want me to do give you a refund i told her no i just need her business license info she begins to panic telling me state board had just came there yesterday but their license is non existent online and the license hanging up is expired and dated 2021 . I have a severe burn on my vagina from an improperly done Brazilian wax ... this business is extremely unprofessional and they are not qualified or licensed to do any services they are provided . Like i said she was extremely rude and refused to even apologize and wouldn't give me any info on the owner or how i can even soothe the damaged caused ... I'm in extreme pain it hurts to walk and sit .she kept repeating she had state board come to the shop a few days prior but i don't believe that to be true seeing how her license hanging says 2021 and online it doesn't exist after showing her this she tells me to leave and do what i need to do . i literally had no choice but to contact an attorney and state board

DO NOT GO HERE THEY ARE NOT LICENSED OR QUALIFIED!!! THE BUSINESS LICENSE IS NON EXISTENT AND THEY…read moreWILL SCAM U OUT OF A SERVICE !!!! I AM PERMANENTLY BURNED ON MY VAGINA FEOM A IMPROPER BRAZILIAN WAX !!!!! I literally told them the next day my issue and showed pics of my burns and blistering and she looked me dead in my face and said "well what u want me to do" and basically ushered me to the door came in the next day after calling she lied about taking my info down and when i came in the next day you guessed it ! The fake license was removed i had to go back and forth with this woman for my money back and even when trying to get a refund she lied and said she gave it back to my card but the card she gave it back to wasn't even mine nor was the amount correct !!!! After 30 min she finally gives me back the money in cash ... they know that they aren't licensed or registered with the state as soon as i made mention of the non existent business they immediately started falling into line .

I've been getting my under arms waxed here for a few months and just did my first full body wax…read more Everyone I've seen has been professional and fantastic at their craft of waxing. The price can't be beat for a full body wax!

Had a good experience the first time but this last time was horrible and the person who ripped my…read moreeyelid off was a very rude and unprofessional person. Just look at my eye lid after a week, sorry for the gross pic but hey this is what happened.