Awful letting agents. Refuse to do repairs out right for things that aren't the tenants fault,…read moreleave properties with smoke damage, never professionally clean unless the previous tenants pay for it, and take months to get back about deposits. Tenants and landlords alike should avoid.

Tenants: AVOID AT ALL COSTS. I have been a tenant in two of…read moretheir properties and would never use them again. Staff are useless and the manager/owner (Richard) is a nightmare. They require all repairs to be submitted in writing which is reasonable but it usually takes a good few weeks until you get any sort of response. (They don't consider the boiler breaking in the middle of winter urgent.) It often takes an email, a visit to the shop and a number of phone calls to get anything done. Then, when it comes to getting your deposit back; the fun begins. They will always try to take the deposit claiming allsorts of non-sense. We re-painted all of the walls before we left, Tapton claimed there were marks on "just about every wall". The mattresses in the house we rented were smelly when we moved in, we asked for replacements (which was not an issue in the previous house with a different agent). Richard had the cheek to laugh and claim he couldn't smell anything. If it is too late for you and you have already rented, make sure you take pictures of EVERYTHING when you move in. It will help you later. Landlords: I assume you use an agent to avoid hassle and having to deal with people direct but I know full well that you are getting ripped off. When you request a repair, (when you have pestered) they don't attempt to mitigate costs in anyway. For example, the bulb in our bathroom light went; usual solution: new bulb; Tapton's solution: electrician, new bulb, new light fitting. Had the light fitting changed 3 times! In summary, DONT RENT WITH TAPTON.

Studio 100. High speed wifi = 3mbps = SLOW. You cannot advertise 'high speed wifi' if that is not…read morewhat is provided regardless of available service in the area. Also the end of January is not really 'after christmas' as was suggested. Not clean on arrival and after promising a cleaner, one never came. Two weeks of repairs whilst I was paying to live there. A painter came unannounced, covering everything in dust and causing the flat to be cleaned again. Less than 24 hours notice for viewings which is not 'reasonable notice'.

MBA Lettings is extremely slow and inefficient. We were supposed to move in on the 1st of July and…read morethough we are living in the house now, halfway through the year, they still seem to be struggling to provide us with everything that should have been there when we moved in (eg. chairs, a bag in the vacuum cleaner etc etc.) The cleaners came to clean the house of the previous tenants' things AFTER the start date of our contract and cleaned the house over summer. Though this is what we were told, the house was very dirty when we moved in at the end of summer, in september, and we had to do the cleaning on our own anyway. On many instances, MBA had to be continually contacted to do certain things that should've been done in the first place (like cleaning the previous tenants' grease and grill pans off the inside of the oven, repair broken and dirty fittings etc.), over months (some of these have still not been done). A fire exit has been built only recently but it is of absolutely no practical use. We have also begun to have viewings in our house for next year's sale, without being given any prior notice that we would have people just coming into our house and MBA insist on keeping a set of keys to our house with themselves. We don't have bills included so i don't know how well they do on that aspect but, I would not recommend them to anyone.

Don't even think about it!!!!…read more No, don't sign up with them, whether you are a landlord or a tenant. these guys are basically a bunch of thieves and liars. They took rent that my tenants had paid and didn't pass it on to me. They owe me thousands of pounds. I've had to go to court to try to get the money back (still hasn't been resolved). They said things to the tenants (I later found out) that were lies, but they seem such nice professional people at the beginning, but to my cost I later found out that they are nothing more than professional thieves. Don't think that just because they are paying you the rent at the moment that it will continue, because eventually they'll nick it from you. They are also rude, obnoxious scum.

I think they are one of the worst you could find in Sheffield. When I first arrived at UK, I had…read moreless than a week to find a home and visited a few agencies and saw a number of flats. Then I chose the most convenient one for my university location, which was from this company. So, the issues I want to start with starts here: - The agent suggested us to include the bills into the rental contract and we agreed. After 3 months, he called and asked for extra money because they bills were more than we pay for (£150 extra per month). I went to the agency and we measured how much we pay to the company and how much the company paid for the bills. And we found out that we paid £192 MORE THAN THEY PAID FOR OUR BILLS!! I think it is clear that they were trying to rob us. - The house had many problems and we could find almost no help from this agency. The fire alarms were going off for no reason at all in the middle of the night, and we could not stop it. We tried to seek help for weeks. They said they will visit us but no one ever came for WEEKS. Then I decided to detach them because we want to sleep at nights and placed the alarms in one of the drawers at home (I know I should not have detached them but imaging having this random ear-splitting sound almost every night for at least 5 months, and finding no help about it). I told them about this and they came our home without letting us know, and SCRUTINIZE OUR DRAWERS WITHOUT LETTING US KNOW. Appearently they have no respect for personal privacy or comford. - There are automatic lights in our cabinet (for some reason). They are supposed to turn on when we open the door but they never did. They turn on when the door is closed and we walk in the other room, but they do not turn on when we open their door and wave our hands around its sensors. Also they make a sound when they turn on. When I am sleeping and its door is closed, if I move my arm inside the bed it turns on. So I tried to ask for help about this too. It took more than a year for them to come. And when they came, they have just detached the lights, told us that someone will come, but no one came. So we do not have any lights in the cabinet rooms in our home now. - My friends, living in other tenancy agencies' houses, are never asked to increase the rent for 4 years. But at the end of our first year, they wanted to increase our rent twice as more than the inflation rates in the UK. I can go on way more than that but the point is; I think all of their services are rip-offs. They try to take extra money for services they didn't do. If you rent a house with them, you might not get any help from them, and your house will most probably be overpriced.

AVOID LIKE THE PLAGUE. I would strongly recommend to anyone looking to rent property in Sheffield…read moreto avoid renting with Thornsett, based on the extremely poor standards in the following criteria: VALUE Rent was more expensive than that of other properties we investigated, despite the furniture and appliances being of very low quality, such that many pieces of furniture were prone to damage. The property was not completely furnished on moving in, requiring us to buy bins, a mop, a dustpan and brush, a kettle, a toaster and other standard bedroom appliances. CUSTOMER CARE This is a tricky one to write about, because I want to avoid making personal attacks. So, without naming any names, the manor of the staff was incredibly rude during experiences in the office such as signing the contract and handing in post-dated cheques, as if once we had signed, they had no time for us. When phoning up seeking help regarding the deposit release procedure at the end of the tenancy, I was literally not listened to (really, I had to repeat my exact words over the phone) and then effectively told to go away. They tried to conceal from me vital information for claiming the deposit back. Secondly, Thornsett illegally had maintenance done in the flat without the permission of the tenants, or even advance warning. This happened multiple times. Thirdly, when a window in the block was smashed by a brick, Thornsett did not have it replaced for some weeks. And even though the block was in a very high crime-rate area of the city, they did not make any attempt to find the culprit of the criminal damage despite having access to CCTV mounted a foot above the window in question. DEPOSIT RELEASE PROCEDURE As said above, the staff at Thornsett made it incredibly difficult for me to claim back our £900 deposit. Firstly, with their unpleasant correspondence, and secondly, with their lack of information in their official moving-out guide. And thirdly, with their determination to deceive their tenants into believing it to be impossible for us to actually claim back the deposit. To cut a long story short, Thornsett effectively asked me to provide them with irrelevant information, in response to proof with which I had provided them regarding the final payments of utility bills. They released the deposit eventually (three weeks after I had provided them with the correct proof - an official certificate produced by our utilities provider), without the need of any of the extra information they had since requested. I'd imagine that, by providing me with such poor and irrelevant excuses, they were trying to delay the release for as long as possible. Overall, my experience with Thornsett is one that I will try to never repeat. The use bullying tactics to take advantage of students who rent their poor-value accommodation. I hope this review can help Thornsett improve on their currently sub-standard service.