The staff at the Hillsborough branch recently sold my mum's house in Wisewood. I cannot overstate…read morehow pleased I am with the service I received. From our initial meeting with Linda, who explained the process in detail and started the ball rolling, to Sue and Helen who between them organised and attended the many viewings at the property and then diligently kept on top of the sale. We were updated on the process at regular intervals and led through the various stages of the sale in a professional manner. Many thanks, Karl and Ann Knights.

Cannot express how pleased I am with the service and how Susan Smyth always kept me updated even…read morethough she had difficulties getting hold of me, Susan went above and beyond, what an asset to Haybrook. Thank you Sue. The staff I have communicated with at Haybrook always showed professionalism and were all very polite and friendly. Thank you All. Bev

We experienced a great service by Harry Albert Lettings & Estates when renting our home. Our…read morepersonal agent, Andrew, kept us informed about industry news and legislative changes and helped us maximise our returns from property. Andrew is now looking for our second investment property. We asked for his help especially after his advice on maximising our property values.

Highly recommend Andrew of Harry Albert Lettings & Estates who has solved my problems with my…read moretenants and rented my property to new, reliable tenants. He walked us through our problems step by step offering solutions every step of the way to the best of his ability. He did a good job

Agent was late for viewing appointment. She promised the room would be clean before moving in…read more However, on my arrival, the flat was in a terrible condition, e.g. loose tap, spider webs, lots of wasps, leeches and slugs. The landlord wouldn't do anything but just let the problems become worse. Mice appeared at nights. I have never lived in such condition even worse than those homeless in my home country. When you decide to leave due to such horrible circumstance, you would find out you can't get back your rent paid in advice because you don't have a British guarantor. How "Fair" it is!

If you are a landlord, proceed with caution. We had our flat with them for 12 years and the service…read morehas got to a point where we are now taking legal action against them. They took money from our rent to pay tradesmen and have failed to provide invoices for the work - 8 months have elapsed, no invoice. They have also deducted money for payments for Council Tax payments which we know nothing about, we did not ask them to pay it either. They are now failing to provide proof of payment and Louise Bullimore (Finance) has ignored all emails requesting proof of payment. Letter before action sent and complaint lodged with the Property Ombudsman. When you call, they pass you from pillar to post and when your property manager leaves and a new one arrives, they know nothing about the current issues and wash their hands of the poor service as they are new. Shocking service from all.

Like all other reviews below, I would leave no stars if that was an option. They want you to do all…read morethe ground work to resolve issues. They are so inefficient they ask for the same information over and over and over. They promise you that prior to obtaining your property, they will do an inspection to ensure that it is live in ready and safe. I get to my property the day they handed over the keys and it has a neglected roof leak, mold growing, heating not working. The

Our experience with this company has been atrocious so far. After being sitting tenants for 6…read moremonths they now wish to charge us £95 to renew our contract for another 6 months. My partner (and joint tenant) has tried to call the office SEVERAL times over 2 days to speak to James, our property manager, regarding this fee, only to be told on each and every occasion he is busy and will call him back. Not ONCE did James call back. I decided to walk into the office to speak to James myself and lo and behold, he was available. I asked him what the £95 fee was for. We wish to renew the tenancy for the next 6 months and find being charged nearly £100 for the privilege, quite frankly terrible. I was told it was 'Admin' fees. The mysterious miscellaneous 'Admin' fees. Yeah so basically £95 to print out some A4 sheets of paper with new dates on them. I called him out on it and then was told it was the condition of the landlords Buy To Let (BTL) mortgage that meant the £95 charge applied. So, a Buy To Let mortgage has in its Ts & Cs that a tenant has to pay £95 to renew their lease? I told James I found this hard to believe and didn't believe that BTL mortgages worked in this manner. He also clarified that this charge only applies to the tenants and not the landlord. We feel we have been BADLY misled by Martin & Co regarding others fees also. Before we took out this tenancy, my partner asked SEVERAL times if there would be any additional fees. THREE different people told him no, but the day before we signed up, we were told we had to pay £70 'Tenancy Liability Insurance'. NO mention of this during the sign up process AT ALL. We find their customer service shocking, apart from the reception girls who were courteous and professional, today when I walked in to speak to James. My partner has also found the girls nice to deal with. It's basically the incompetent property manager that we are having major issues with as he does not take ANY calls from us and seems to want to blow smoke up my a$$ when I spoke to him about this 'Admin fee' that makes no sense and was NEVER discussed with us until the last minute. We will NEVER EVER Use this company again. Look at the other reviews here and you will get a feel for them and other people's reasons to also avoid them. This review is for their Sheffield City office based on Campo Lane. This review is for their Sheffield City office, based on Campo Lane.

While searching for a new home, I contacted every local Estate Agent to be added to their mailing…read morelist (quicker than looking on Rightmove). Out of all of them this branch of W H Brown, in particular one member of their staff, could not have been more helpful. I received daily updates by email on properties in the area I was looking and at least 3 times a week a telephone call to discuss my requirements and update their system with any changes. This member of staff was friendly, professional, polite and showed empathy for the situation I was in - the need to find somewhere quickly as I had sold my present home and time was ticking. The only disappointment was that the home I eventually purchased was not through them. Thank you for all your help.

Never rent a property through them, they promise you everything will be sorted on a property. They…read moreare clever as never send you anything saying so in writing, then on moving day you find out nothing is done and property is dirty with non of the jobs promised done. Then they say sorry it was not in writing so nothing we can do!!! AVOID AT ALL COSTS THIS COMPANY!!!

This business is my landlords' agent and I would recommend them very highly as a tenant, I've found…read morethem to be helpful,understanding and have passed on their number to many other people. If you are looking for somewhere to live then make these your first port of call!!

Have worked with Michael and his team at M3 since 2007, having them let and manage a small student…read morehouse for us. Highly attentive, patient and pragmatic. Good for landlords. Good for tenants. Never forget him going to B&Q, himself, on a Saturday afternoon to buy and deliver heaters to the house for me when the boiler failed during a very heavy winter. Recommended.

Studio 100. High speed wifi = 3mbps = SLOW. You cannot advertise 'high speed wifi' if that is not…read morewhat is provided regardless of available service in the area. Also the end of January is not really 'after christmas' as was suggested. Not clean on arrival and after promising a cleaner, one never came. Two weeks of repairs whilst I was paying to live there. A painter came unannounced, covering everything in dust and causing the flat to be cleaned again. Less than 24 hours notice for viewings which is not 'reasonable notice'.

MBA Lettings is extremely slow and inefficient. We were supposed to move in on the 1st of July and…read morethough we are living in the house now, halfway through the year, they still seem to be struggling to provide us with everything that should have been there when we moved in (eg. chairs, a bag in the vacuum cleaner etc etc.) The cleaners came to clean the house of the previous tenants' things AFTER the start date of our contract and cleaned the house over summer. Though this is what we were told, the house was very dirty when we moved in at the end of summer, in september, and we had to do the cleaning on our own anyway. On many instances, MBA had to be continually contacted to do certain things that should've been done in the first place (like cleaning the previous tenants' grease and grill pans off the inside of the oven, repair broken and dirty fittings etc.), over months (some of these have still not been done). A fire exit has been built only recently but it is of absolutely no practical use. We have also begun to have viewings in our house for next year's sale, without being given any prior notice that we would have people just coming into our house and MBA insist on keeping a set of keys to our house with themselves. We don't have bills included so i don't know how well they do on that aspect but, I would not recommend them to anyone.