Our experience with this company has been atrocious so far. After being sitting tenants for 6 months they now wish to charge us £95 to renew our contract for another 6 months. My partner (and joint tenant) has tried to call the office SEVERAL times over 2 days to speak to James, our property manager, regarding this fee, only to be told on each and every occasion he is busy and will call him back. Not ONCE did James call back. I decided to walk into the office to speak to James myself and lo and behold, he was available. I asked him what the £95 fee was for. We wish to renew the tenancy for the next 6 months and find being charged nearly £100 for the privilege, quite frankly terrible. I was told it was 'Admin' fees. The mysterious miscellaneous 'Admin' fees. Yeah so basically £95 to print out some A4 sheets of paper with new dates on them. I called him out on it and then was told it was the condition of the landlords Buy To Let (BTL) mortgage that meant the £95 charge applied. So, a Buy To Let mortgage has in its Ts & Cs that a tenant has to pay £95 to renew their lease? I told James I found this hard to believe and didn't believe that BTL mortgages worked in this manner. He also clarified that this charge only applies to the tenants and not the landlord. We feel we have been BADLY misled by Martin & Co regarding others fees also. Before we took out this tenancy, my partner asked SEVERAL times if there would be any additional fees. THREE different people told him no, but the day before we signed up, we were told we had to pay £70 'Tenancy Liability Insurance'. NO mention of this during the sign up process AT ALL. We find their customer service shocking, apart from the reception girls who were courteous and professional, today when I walked in to speak to James. My partner has also found the girls nice to deal with. It's basically the incompetent property manager that we are having major issues with as he does not take ANY calls from us and seems to want to blow smoke up my a$$ when I spoke to him about this 'Admin fee' that makes no sense and was NEVER discussed with us until the last minute. We will NEVER EVER Use this company again. Look at the other reviews here and you will get a feel for them and other people's reasons to also avoid them. This review is for their Sheffield City office based on Campo Lane. This review is for their Sheffield City office, based on Campo Lane. read more