I will be reporting this business to BBB charged my husband $300 for a 13 mile tow. Sure there was…read morea storm but that's not a reason to charge 4 times isn't fair or honest business . I will be getting a refund

Honest and fair prices. Towed us when we broke down. Our engine blew, while towing our 26 foot…read moretravel trailer, to California from Michigan. He put the truck on the flatbed and hooked up the trailer and towed us into Rawlins Wyoming.

I broke down outside of town at 9:30 pm and called Bub the next day. He towed my car back to town…read moreand had the alternator replaced within three days. It was an extremely quick turn around and at a very reasonable price. I highly recommend giving them a call for all your auto needs.

I hit a deer in Riverside with my truck. Bub and Sarah were so awesome and easy to work with. They…read moreare very professional and detail oriented. The bodywork and mechanical work was excellent and the labor charges were very reasonable. The estimate was very accurate, and my truck looks and runs great! I definitely give them 5 stars!

This guy tows us one mile and charges us $200 then hands us a 1 inch Jesus to make up for it. Im…read morenot sure his heart is in the right place

Ended up stranded on the side of the highway in Rawlings Wyoming and after calling around and…read morewaiting for over 2 hours found Jacks Towing not only were they reliable, quick, but also very friendly! Thank you Dave you're an amazing guy God bless! -Ryan&Neliah

I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Moving from Texas to Washington and suddenly my transmission goes bonkers. called them and they…read moregot me in right away. spent 3 hours with them investigating. They reported a loose bolt or something. Never ran diags. I did test drive and seemed fine. They charged me for 2 cans of brake cleaner (seriously?). Hit the freeway again and 6 miles, transmission suddenly shifting wildly on its own. I said forget it, going somewhere else. Next town, the ran diags (10th gear issue) and confirmed no leaks etc. Nice people, but they don't come across as reliable truck mechanics, at least not for my F-150! $319 might as well just throw in the trash!

They toke a while to analyze whats the problem with the truck but they make a good job…read moreThey might be more expensive than everybody else but they deserve it . What upsets me that they tried to delay me for another day but after i told them i can pay extra to get it fixed today .. they just delay 45 min after the normal hours. Over all they did a great job that I appreciate.

Before we get there lady on the phone was so nice !! As soon we get there and dropped the trailer…read moreshe started !!! 45m no one came close to the truck then I called them again (I'm Fleet manager ) and asked her when are you guys going to start the diagnostic? Her answer - it's been 35m already we doing diagnostic and minimum is two hours!!! So I called my dad and ask does someone working on the truck last 45m and he's answered me no one so I called back again and tell her how come you guys started when no one even came close to our truck ?? So I had my dad just pickup he's trailer and leave from this place !!! Very disappointed!!! How are you eating or sleeping when you overcharging hard worker people money !! Shame on you ,,, we have kids and family to we need to feed !!! Pray to Jesus's for forgiveness!! God Bless !!!

If I could give 10 stars I would. My wife and I were stranded on the freeway on the middle of…read moreWyoming and we called 5 towing companies and couldn't get anyone to show up. We were stuck for 6 hours and finally got a hold of A&C Towing LLC and he was the tow truck from heaven that came and saved an elderly couple on mile marker 185! We thank you from the bottom of our heart!

Gouges people for towing heavy trucks. He had to come 1 mile to winch my truck out, said it would…read morebe $650, I called 5 times to cancel and he would not answer his phone. I told him no when he got there and he got pissed. Had to call him back later and he upped the price to $1000. Asked him to tow my truck from Rawlins, WY to Ogden, UT which would have paid well and he refused to do it. Anthony is a crook. Very unprofessional, would not recommend. Takes advantage of people because he can.

I had looked at many many reviews before I decided to give this man a call today to take a look at…read moremy car. This man went above and beyond to make everything with my car right. He fixed a vacum leak on my car and then also turned around and got all my spark plugs and coil packs changed out in a decent amount of time and for a great price. I would reccomend and if I could give 10 stars I would. Not only is my car running great but I feel really good that fixing my car didn't break the bank.

Terry was so amazing to us! We were having car troubles while driving cross country, in the middle…read moreof nowhere, seemingly. He took us, dog included, in and made us a priority. He fixed our car, quickly, leaving us with hardly a set back on our cross country trip Prices were reasonable, he was honest and an overall nice guy Thanks so much!

Horrible mechanic ' a complete thief ,, so if you break down in Rawlins Wyoming or any where close…read morecall AAA or another mechanic ' this kid is dishonest !!! When he says he's cheaper than his competition it's because he is cheap and everything he does you'll have to fix!!! he has no guarantees and he's a hack... zero stars

From the owner: Caleb’s Customs is a mobile mechanic service that offers convenient vehicle repairs at your…read morelocation. Whether you are stranded or require assistance with your vehicle, Caleb’s Customs will promptly arrive to provide the necessary repairs.

This company, and the man in particular, who's name I failed to get, who did the work went above…read moreand beyond for my wife and I on a recent trip. Traveling back from Sturgis back to Las Vegas my wife's rear tire blew out on her trike. The tow company who picked up the trike informed us it was after six on a Friday and we may be stuck in Rawlings till Monday when the shop opened again. The tow truck driver called and caught them before they departed. They agreed to replace the tire over an hour after they closed...on a Friday! The repairman was a professional and Noticed the other rear tire valve stem was rotted and replaced that as well. They saved us a weekend of hotel and food fees and we were on our way down the road an hour later. Kilburn Tire is a top notch shop! They went far beyond what was expected when they would rather be home starting their weekend. I highly recommend this honest, fair and professional business!

Review We went to…read moreKilburn Point S in Rawlins after getting a flat while traveling from Portland, Oregon, home to Topeka, Kansas. We had already paid about $200 for roadside help and stayed overnight in Rawlins because Kilburn had to order our replacement tire. The next morning, while our Toyota was in their care, one of their technicians backed into it and crushed the passenger-side door. Accidents happen, and I am not angry with the young technician. He apologized and was actually the only person there who did. What I am angry about is how the business handled it. No one from Kilburn came inside to tell us they had hit our vehicle. We found out when a Rawlins police officer walked into the waiting area and told us. The incident resulted in Rawlins Police Department case #26-R05484. Outside, an older white-haired man walked up and handed the officer the business's insurance information without saying a word to us or apologizing. We assumed he was an employee. The collision also left our passenger window inoperable. Our AC is unreliable, this was our only window that rolled down, and we still had about 1,000 miles to drive. When I calmly asked the same man if they could do anything to help get the window working, he told me there was nothing he could do. At that point I became frustrated, used profanity, and walked away rather than continue arguing. He then threatened not to install the tire because he didn't like how I was speaking to him. The owner of the vehicle had already asked this same man if they could at least provide the tire for free because of the damage they caused. He offered a discount instead. We ultimately paid $181.48 for the tire and tax, although they did waive mounting and balancing. After we left, we discovered that the white-haired man wasn't just an employee. He was the owner. That's what bothered me most. The owner knew his employee had hit a customer's vehicle, yet we learned about it from a police officer. He never approached us to explain what happened or apologize. When we asked for help dealing with the immediate consequences of the damage, his response was essentially that there was nothing he could do. The technician making a mistake is understandable. The owner's handling of that mistake is why I'm leaving this review.

Excellent guys! So helpful honest and professional. Helped us out a lot. I would honestly recommend…read morethem for everyone. If you are looking for trustworthy place they will be right for you !

I had a broken leaf spring on my RV travel trailer I didn't notice until I had driven from…read moreColorado. The Tuesday before, Maps said they'd get to it the next Monday if I could get it to them by then. Cool! I got it to them by then and left it with them - they said it would cost somewhere around 4 or $500 total. Two day pass and I call and ask for a status update - they hadn't looked at it. Two more days, same thing hadn't even looked at it AND never got a call from them. At that point I told them they needed to have the job done by Sunday - a full week after I left it with them - which they said I was "rushing" them. They got it done by Sunday - an entire week later. Then wanted to charge me over $800 - I protested. They call me back and say if I pay cash it'll be $550. Long story short, shady experience overall. I get the small town charm and all but lesson is, ALWAYS negotiate and don't trust shops like this whether small town or not. Oh and I'm not sure of the quality of the work - but got my trailer back home - so there's that.