This company, and the man in particular, who's name I failed to get, who did the work went above and beyond for my wife and I on a recent trip. Traveling back from Sturgis back to Las Vegas my wife's rear tire blew out on her trike. The tow company who picked up the trike informed us it was after six on a Friday and we may be stuck in Rawlings till Monday when the shop opened again. The tow truck driver called and caught them before they departed. They agreed to replace the tire over an hour after they closed...on a Friday! The repairman was a professional and Noticed the other rear tire valve stem was rotted and replaced that as well. They saved us a weekend of hotel and food fees and we were on our way down the road an hour later. Kilburn Tire is a top notch shop! They went far beyond what was expected when they would rather be home starting their weekend. I highly recommend this honest, fair and professional business! read more

Kilburn Point S - Tires Near Me - Rawlins, Wyoming

Review We went to Kilburn Point S in Rawlins after getting a flat while traveling from Portland, Oregon, home to Topeka, Kansas. We had already paid about $200 for roadside help and stayed overnight in Rawlins because Kilburn had to order our replacement tire. The next morning, while our Toyota was in their care, one of their technicians backed into it and crushed the passenger-side door. Accidents happen, and I am not angry with the young technician. He apologized and was actually the only person there who did. What I am angry about is how the business handled it. No one from Kilburn came inside to tell us they had hit our vehicle. We found out when a Rawlins police officer walked into the waiting area and told us. The incident resulted in Rawlins Police Department case #26-R05484. Outside, an older white-haired man walked up and handed the officer the business's insurance information without saying a word to us or apologizing. We assumed he was an employee. The collision also left our passenger window inoperable. Our AC is unreliable, this was our only window that rolled down, and we still had about 1,000 miles to drive. When I calmly asked the same man if they could do anything to help get the window working, he told me there was nothing he could do. At that point I became frustrated, used profanity, and walked away rather than continue arguing. He then threatened not to install the tire because he didn't like how I was speaking to him. The owner of the vehicle had already asked this same man if they could at least provide the tire for free because of the damage they caused. He offered a discount instead. We ultimately paid $181.48 for the tire and tax, although they did waive mounting and balancing. After we left, we discovered that the white-haired man wasn't just an employee. He was the owner. That's what bothered me most. The owner knew his employee had hit a customer's vehicle, yet we learned about it from a police officer. He never approached us to explain what happened or apologize. When we asked for help dealing with the immediate consequences of the damage, his response was essentially that there was nothing he could do. The technician making a mistake is understandable. The owner's handling of that mistake is why I'm leaving this review. read more

Kilburn Point S - Body damage - Tires Near Me - Rawlins, Wyoming

Simply cannot say enough good things. Got a nail in my tire on a cross country (military move) road trip. Stopped in, they fit me in on an already very busy day. My tire was dealt with quickly, and they thanked me for my service and provided the repair free of charge. Overwhelmed with the kindness, generosity, and efficiency at this shop, thank you so much!! read more

Scott and Michelle are very honest. We actually tried to overpay / tip them $100.00 because we needed extra safety for the occupants who were going to compete in an int'l tournament. And we were on a massive road trip. They refused the tip / money. They assured us that every person coming through gets charged fairly and no matter the cost, they do the best job for every customer. Patient, great listeners, and positive / nice personalities. Thank you for helping us and the kids in an emergency. read more

We were visiting from WI and had some bad wear on a trailer tire. Middle of the day, cars on all the hoists, tires prepped and stacked for the next jobs, and an employee stopped and asked what we needed. He said I'll give it a look in a few, moments later he appeared on the side street where we were parked, gave it a good look and honestly said "that'll easily make it back to WI. Once home throw on a new tire and you're good to go." We did ask if could reverse the tire on the rim for us, which he immediately and willingly did for us, and charged us nothing! Unfortunately didn't get his name but the older gentleman of the bunch (owner or manager perhaps) was extremely and would recommend using their service anytime! Common courtesy, knew what he was talking about, amazing customer service, and was just a good honest guy. Love that that still exists today! read more

Kilburn Point S - Tires Near Me - Rawlins, Wyoming

On a cross country trip and one tire was dropping a few PSI a day, so stopped here while looking for an air pump. They were kind enough to top all my tires off (only one was low) despite the freezing winds howling. If they are this friendly and responsive to a non customer, you can't go wrong with giving them your business! Highly recommend!! read more

We were traveling on a long RV trip and needed to replace a spare tire. We showed up on a Monday after a long weekend and they took care of us right away and we got back on the road. They were very friendly and helpful despite being busy. They had the size tire we needed in stock and did the work quickly. I would highly recommend this shop. Thanks guys!! read more

Kilburn Point S - Old tires - Tires Near Me - Rawlins, Wyoming

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I had a blow out on I80. Limped into Rawlins. Scotty didn't have the tire I needed and found a suitable replacement in Casper. He lent me his truck for the 100 mile trip and back and got me back on the road. Otherwise I would have been there a couple of days waiting for the exact replacement. Good man, Scotty. read more

On vacation..I had a Tire blow out around Rawlins Wyoming. I went to this tire Store and had great Customer service! I'm a senior and Appreciated how I was Treated.My tire only Needed a plug. Zac was fantastic at The counter! read more

We were traveling 1-80 and our car started to shimmy close to Rawlins. We went to a car dealership. They were too busy so suggested we see if Kilburn Tires could help us. The staff at Kilburn got us in very quickly, diagnosed the problem and fixed it in a short period of time. They were the epitome of efficiency, expertise and customer service. They all went above and beyond. Thank you, Kilburn staff! read more

Thank you to the entire staff at this tire store. Our Tundra s ( with camper ) left rear wheel bearing went out and Nick expertly made a great repair. The shop crew turned an uncertain difficult situation into an incredible experience. Thank you from your friends in Fort Collins.... from the bottom of our hearts ! We were able to get home safe and sound! read more

Despite numerous requests, they NEVER return phone calls! After replacing a fuel pump yesterday, my car sits dead in my driveway and I'm on "IGNORE"! Do not do business with them if you want to avoid frustrations! read more

An horrible experience (tire blowout) turned into an unforgettable memory. Customer service was amazing. Thank you for everything.

I came to this place to get a wheel alignment before a big trip for Christmas. The alignment was very quick, the staff members were very friendly, and the price was acceptable. I am very happy with the service that I received, and will return here when I need to get another alignment or rotation. read more

Discovered a flat in Rawlings while having breakfast. Discovered Kilburn and they were incredible! Super efficient and friendly. Seems like everyone in Wyoming comes here. read more

I went here to get an oil change on a little Saturn with Mobile 1 syn. oil. These people charged me over $19 per quart. A $45 oil change in Cheyenne, cost me just short of $100, when questioned the gal behind the counter says, You're not in Cheyenne. Never again for ANYTHING, and I'm from there. Its cheaper to drive to another town. CROOKS read more

Great service! We were passing through town when the tire pressure light came on. We stopped here because a local recommended them. They were quick and friendly about helping us out, even though we just dropped in, in the middle of the day. I don't live near there but I would be a repeat customer if I were! read more

Service above and beyond.... We went in with a bubble on our trailer tire. We had to park outside because they didn't have space inside. They said it would be awhile because something else was already in their large bay. However, a couple of guys went to where we were parked, took the bad one off, and put a new one on. We were out in about half an hour. Wonderful job, guys! read more

Great people and customer service. Reasonable prices. Glad our campground gave us Scott's number while passing through town.

Recently stopped here while traveling due to tire problem. Scott was so very helpful in looking at our tire& letting us know that we would be ok to get to the next town. He called ahead to find the tire we needed. Thanks again for your help! read more