I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Moving from Texas to Washington and suddenly my transmission goes bonkers. called them and they…read moregot me in right away. spent 3 hours with them investigating. They reported a loose bolt or something. Never ran diags. I did test drive and seemed fine. They charged me for 2 cans of brake cleaner (seriously?). Hit the freeway again and 6 miles, transmission suddenly shifting wildly on its own. I said forget it, going somewhere else. Next town, the ran diags (10th gear issue) and confirmed no leaks etc. Nice people, but they don't come across as reliable truck mechanics, at least not for my F-150! $319 might as well just throw in the trash!

WOW. Never before have I received the level of service that was exemplified at Discount Auto…read moreRepair. My RV blew its transmission on I-80 and we were towed to Rawlins and Discount Auto Repair under recommendation of Dave with Jack's Towing (thanks Dave!). Farrell and Ike took TREMENDOUS care of us, going well out of their way to make sure we were not only taken care of, but comfortable and clued in to what was happening. Sadly we will have to come back up to Rawlins to retrieve the RV since a transmission couldn't be had right away, but I have absolutely no doubt that Discount Auto Repair will help us in making the right transmission decision. HIGHLY RECOMMENDED!

Heading from California to Wisconsin when a spark plug blew out and needed a helicoil in the head…read more A guy at a gas station recommended this place. It was closing time when I arrived, and they said the would fix it up in the AM. Returned in the morning and they fixed us up in a couple of hours. The guys here are real down-to-earth and friendly people that really know cars. Born mechanics. They charged a great rate and provided a great service.

If I could give 10 stars I would. My wife and I were stranded on the freeway on the middle of…read moreWyoming and we called 5 towing companies and couldn't get anyone to show up. We were stuck for 6 hours and finally got a hold of A&C Towing LLC and he was the tow truck from heaven that came and saved an elderly couple on mile marker 185! We thank you from the bottom of our heart!

Gouges people for towing heavy trucks. He had to come 1 mile to winch my truck out, said it would…read morebe $650, I called 5 times to cancel and he would not answer his phone. I told him no when he got there and he got pissed. Had to call him back later and he upped the price to $1000. Asked him to tow my truck from Rawlins, WY to Ogden, UT which would have paid well and he refused to do it. Anthony is a crook. Very unprofessional, would not recommend. Takes advantage of people because he can.

I will be reporting this business to BBB charged my husband $300 for a 13 mile tow. Sure there was…read morea storm but that's not a reason to charge 4 times isn't fair or honest business . I will be getting a refund

Honest and fair prices. Towed us when we broke down. Our engine blew, while towing our 26 foot…read moretravel trailer, to California from Michigan. He put the truck on the flatbed and hooked up the trailer and towed us into Rawlins Wyoming.

This guy tows us one mile and charges us $200 then hands us a 1 inch Jesus to make up for it. Im…read morenot sure his heart is in the right place

Ended up stranded on the side of the highway in Rawlings Wyoming and after calling around and…read morewaiting for over 2 hours found Jacks Towing not only were they reliable, quick, but also very friendly! Thank you Dave you're an amazing guy God bless! -Ryan&Neliah

I broke down outside of town at 9:30 pm and called Bub the next day. He towed my car back to town…read moreand had the alternator replaced within three days. It was an extremely quick turn around and at a very reasonable price. I highly recommend giving them a call for all your auto needs.

I hit a deer in Riverside with my truck. Bub and Sarah were so awesome and easy to work with. They…read moreare very professional and detail oriented. The bodywork and mechanical work was excellent and the labor charges were very reasonable. The estimate was very accurate, and my truck looks and runs great! I definitely give them 5 stars!

Stopped in last minute and they checked out my truck, performed a quick service on the rear…read moredifferential and I was on my way!

If you're unfortunate enough to break down in Rawlins, Wyoming and land at Wyoming Diesel Service…read morethen you should consider yourself lucky. My u-joint failed and I blew out the pinion bearings in early December on my 7.3L powerstroke. I ended up being stuck in Rawlins for seven days, but it was no fault of WDS. They got me a diagnosis and the parts coming the day I pulled in. Mark and Dave kept me informed of any delay, any recommendation of theirs (they rebuilt it to be bulletproof), and were available to answer any question I had when I called. The weather held up the parts getting there, but when they did finally arrive they reassembled everything that day and I was able to get back on the road. This company takes a lot of pride in what they do and it shows in the quality of work they put out and the way they treat their customers.

Rick And Justin have always been very helpful when our trucks go down. They get us back up and…read morerunning immediately. Hard working, honest and fair priced.

Once again, Rick and Justin got us on the road as fast as they could. They are an amazing team that…read moreunderstands when my truck doesn't run i can't run my business. I trust them hands down for any issue I have. Had a truck break down on the road called Rick told him the issues, he made a suggestion we followed through with and got my truck on the road. Can't give them enough credit for all they do. Thanks Rick and Justin!!!!