I am writing to formally lodge a complaint regarding the fraudulent business practices and…read morepredatory behavior I experienced at Reliable Truck Repair and Tire Service. I believe this establishment specifically targets out-of-state travelers with deceptive diagnostic assessments and unprofessional conduct. On October 17, 2025, my 1985 Kenworth dump truck broke down on I-80. After being charged an exorbitant $750 for a 14-mile tow, the vehicle was taken to Reliable Truck Repair. The owner, Mr. William, initially offered free storage and a diagnostic, eventually claiming the truck required a transmission replacement and full service. Relying on this assessment, I paid a total of $12,208.04 across two invoices in December 2025, plus an additional $681 for new batteries. When my driver arrived to collect the truck on January 10, 2026, the vehicle immediately exhibited the same mechanical issues it was originally brought in for. Despite several failed repair attempts in freezing conditions, a staff mechanic admitted the transmission likely was never the problem. When I confronted Mr. William on January 11, he became irate and refused further service, stranding my driver and forcing me to incur $1,400 in emergency travel expenses. Following this, the office assistant, Tony Duran, failed to respond to any of my inquiries for over a week. I have since paid for a third-party transport to return the vehicle to California. A professional inspection has now confirmed that the transmission was not the source of the original issue, verifying that the repairs I paid for were unnecessary and ineffective. I've already filed formal complaints to the BBB, the attorney Generals office of WY and the FEDERAL TRADE COMMISSION that investigated scams and predators like such business. It will take time but I will wait patiently. I hope my reviews can help future victims think before acting and trusting these fools and also if you have been taken advantage of please stand up for your self and do not let them get away.

Moving from Texas to Washington and suddenly my transmission goes bonkers. called them and they…read moregot me in right away. spent 3 hours with them investigating. They reported a loose bolt or something. Never ran diags. I did test drive and seemed fine. They charged me for 2 cans of brake cleaner (seriously?). Hit the freeway again and 6 miles, transmission suddenly shifting wildly on its own. I said forget it, going somewhere else. Next town, the ran diags (10th gear issue) and confirmed no leaks etc. Nice people, but they don't come across as reliable truck mechanics, at least not for my F-150! $319 might as well just throw in the trash!

We ran out of gas 3 miles just outside of rawlins, so we called the sheriffs department, A & M…read morecalled us and quoted us 80$ for gas service. Other companies we called wouldn't help us or they wanted to charge us 200$-300$. I would definitely recommend their service to anyone

UPDATE (7/18/22)- After 4 months of dealing with this situation, I was finally able to get paid to…read morefix my vehicle. I had to file a complaint with the company (AGERO) that A&M Mobile Mechanic contracts his services to. It was a very long and drawn out process but I finally got it done. The bad news is that in the time this process took to complete, the price to fix my vehicle has increased by about 10%. So, this is still going to cost me a few hundred $$$s out of pocket. Bottom line is Mark is not of good character and integrity!! If he damages your vehicle it is going to be a nightmare to get him to accept responsibility for his actions. Avoid A&M Mobile Mechanic if at all possible!

Had three trucks worked on and they did an amazing job. Super kind people and the only place that…read morei'd let work on my vehicle. Thank you guys so much!

Had unfortunate car troubles on the way to California and pulled into Mountain West and struck…read moregold! They were incredibly helpful and super friendly. They fit us in quickly and got repairs completed fast. Would highly recommend!

Checked in at desk for DOT inspection on my truck and trailer. When Pam called me to move in, she…read moresaid, "Keep it under 5MPH!" (For those of you who are NOT truck drivers, if we bust 5MPH it logs it as drive time). She cared enough to remember that I was on my 34-hour reset and didn't want it to affect my logs. This is unusual and Pam will be forever saved in my phone for that particular attention to detail. BTW the DOT inspection went fine and the cost was exactly what was expected. Good value FANTASTIC SERVICE, will keep this customer coming back!

This place is the best!! We had been in 8 shops including 2 freightliner shops and the technician…read morewas able to figure out the problem!!! The shop is clean and the staff are friendly. If I have any issues with my truck I'm going here.

WOW. Never before have I received the level of service that was exemplified at Discount Auto…read moreRepair. My RV blew its transmission on I-80 and we were towed to Rawlins and Discount Auto Repair under recommendation of Dave with Jack's Towing (thanks Dave!). Farrell and Ike took TREMENDOUS care of us, going well out of their way to make sure we were not only taken care of, but comfortable and clued in to what was happening. Sadly we will have to come back up to Rawlins to retrieve the RV since a transmission couldn't be had right away, but I have absolutely no doubt that Discount Auto Repair will help us in making the right transmission decision. HIGHLY RECOMMENDED!

Heading from California to Wisconsin when a spark plug blew out and needed a helicoil in the head…read more A guy at a gas station recommended this place. It was closing time when I arrived, and they said the would fix it up in the AM. Returned in the morning and they fixed us up in a couple of hours. The guys here are real down-to-earth and friendly people that really know cars. Born mechanics. They charged a great rate and provided a great service.

Horrible mechanic ' a complete thief ,, so if you break down in Rawlins Wyoming or any where close…read morecall AAA or another mechanic ' this kid is dishonest !!! When he says he's cheaper than his competition it's because he is cheap and everything he does you'll have to fix!!! he has no guarantees and he's a hack... zero stars

From the owner: Caleb’s Customs is a mobile mechanic service that offers convenient vehicle repairs at your…read morelocation. Whether you are stranded or require assistance with your vehicle, Caleb’s Customs will promptly arrive to provide the necessary repairs.

This place rocks! We got stranded in rawlins on our way to skiing at targhee and these guys hooked…read moreus up! Great loaner vehicle to rock springs and we were on our way.

This company, and the man in particular, who's name I failed to get, who did the work went above…read moreand beyond for my wife and I on a recent trip. Traveling back from Sturgis back to Las Vegas my wife's rear tire blew out on her trike. The tow company who picked up the trike informed us it was after six on a Friday and we may be stuck in Rawlings till Monday when the shop opened again. The tow truck driver called and caught them before they departed. They agreed to replace the tire over an hour after they closed...on a Friday! The repairman was a professional and Noticed the other rear tire valve stem was rotted and replaced that as well. They saved us a weekend of hotel and food fees and we were on our way down the road an hour later. Kilburn Tire is a top notch shop! They went far beyond what was expected when they would rather be home starting their weekend. I highly recommend this honest, fair and professional business!

Review We went to…read moreKilburn Point S in Rawlins after getting a flat while traveling from Portland, Oregon, home to Topeka, Kansas. We had already paid about $200 for roadside help and stayed overnight in Rawlins because Kilburn had to order our replacement tire. The next morning, while our Toyota was in their care, one of their technicians backed into it and crushed the passenger-side door. Accidents happen, and I am not angry with the young technician. He apologized and was actually the only person there who did. What I am angry about is how the business handled it. No one from Kilburn came inside to tell us they had hit our vehicle. We found out when a Rawlins police officer walked into the waiting area and told us. The incident resulted in Rawlins Police Department case #26-R05484. Outside, an older white-haired man walked up and handed the officer the business's insurance information without saying a word to us or apologizing. We assumed he was an employee. The collision also left our passenger window inoperable. Our AC is unreliable, this was our only window that rolled down, and we still had about 1,000 miles to drive. When I calmly asked the same man if they could do anything to help get the window working, he told me there was nothing he could do. At that point I became frustrated, used profanity, and walked away rather than continue arguing. He then threatened not to install the tire because he didn't like how I was speaking to him. The owner of the vehicle had already asked this same man if they could at least provide the tire for free because of the damage they caused. He offered a discount instead. We ultimately paid $181.48 for the tire and tax, although they did waive mounting and balancing. After we left, we discovered that the white-haired man wasn't just an employee. He was the owner. That's what bothered me most. The owner knew his employee had hit a customer's vehicle, yet we learned about it from a police officer. He never approached us to explain what happened or apologize. When we asked for help dealing with the immediate consequences of the damage, his response was essentially that there was nothing he could do. The technician making a mistake is understandable. The owner's handling of that mistake is why I'm leaving this review.

I had a blow out on I80. Limped into Rawlins. Scotty didn't have the tire I needed and found a…read moresuitable replacement in Casper. He lent me his truck for the 100 mile trip and back and got me back on the road. Otherwise I would have been there a couple of days waiting for the exact replacement. Good man, Scotty.

I took our church van to get repairEd. Excellent service and very fair on the price of parts and…read morelabor! I definitely recommend them!

I had a similar situation that other customers have had, and I am so glad that I came to this…read morerepair shop. I was driving through, and just before gettng to my hotel, my check engine light came on, and reduced power mode. The next morning I drove straight to this shop. Alex diagnosed the problem quickly, the auto store was not yet delivering (not for another 45 minutes), so Alex drove to the shop, got the part and fixed my car quickly so that I can get back on the road. He could of raked me across the coals wiith a charge (I was stuck there), but the price was great, and so was the customer service! These days, its seems harder and harder to find good trustworthy folks - you'll definitely find them at this shop.

Was road tripping through Wyoming, had some engine stalling issues. Called all the repair places in…read moreRawlins to get in and Alex moved around his other appointments to get us in. Diagnosed us quick and got the required part as fast as possible. Was confident in his diagnosis and charged a fair rate. Would recommend his service to anyone and everyone in the area. Also, he's a really nice guy to top it all off.