I had a great experience here... The assistant manager Jorge took care of me, and provided great…read moreservice as well as doing an excellent job explaining the services he thought my car needed or didn't need. He actually talked me out of doing a couple things that I was asking about because everything looked good, which I appreciated a lot. Sometimes I feel like people are trying to constantly upsell me in these businesses, and that definitely wasn't the case here. He did identify a service I hadn't been thinking about, and my car has been running noticeably better since. Highly recommend this place.

I live in San Diego because I prefer to walk more than I drive. But one of the reasons I hate…read moredriving beyond environmental impact is the predatory energy around car maintenance. Especially as a woman I just know they're more likely to take advantage. I got my last oil change here six months ago. I set a challenge for myself to try to only use one tank of gas in six months. So obviously, I have not driven very often. But Google, ChatGPT, and the few men in my life told me that I needed to go get an oil change since it had been 6 months. So I went back to oil changers. To my absolute delight they showed me oil that looked freshly changed. No need to change what's already good. They gave me all the tips I need to know for when I need to actually come back and what I can be doing to maintain my car in the meantime. It would have been so easy for them to just take my money and lie to me. It would have been just a normal errand I'd forget about in a few days. But now I will refer everybody to this location because I am so thrilled with that experience on top of already having a positive experience when I DID need an oil change last time. You don't really expect too much from these limited service shops. But the energy here is good. The people here seem to work well together and after today I will continue to come here as long as I live in San Diego.

Great service at a reasonable price. Super fast less than 15 minutes I was out they walk you…read morethrough everything very professional

First timer at Valvoline, and I instantly felt ease. It's very streamlined from the initial…read moreinformation to explaining the options (3min). There is a boss man who direct and supervise each stall and each time guys work on something, they clearly confirm. Each guy also seem to be very knowledgeable of various situations (I asked some Q because my car will not be driven for 6months) and from the type of oil to any additional fluid to tires, these guys nailed everything. As I sit and wait for mine to be complete, I feel so relieved that they have such a transparent practice. This was a spontaneous (but overdue) oil change and I didn't come with no coupons, but the guy gave me discounts. I love this place and highly recommend! YOU CAN STAY IN THE CAR while they work on it (15-30min top)!

Great service. Joseph was able to be real with me no bullshit…read more He Provided me great assistance and service where on the other hand I can't even trust the dealerships that tries to run my pockets. Joseph was clear what I needed and didn't need. Recommend everyday.

I'm not sure what happened today on July 1st around 3PM, but I waited over an hour just for an oil…read morechange, along with other folks. Claiming to provide "15 minute drive-thru oil change service". This was quite ridiculous.

April 29, 2026 I took my 2018 Forester XT (turbo-charged) to…read moreValue Auto Repair for Subaru recommended maintenance. Subaru requires special oils, and fluids, or the warranty is voided. I wanted only recommended Subaru oils, antifreeze, spark plugs, etc. Value followed the manufacture's recommendations, which I was very happy. The maintenance was done in a few hours. The prices are competitive, but the trustworthiness is superior. This a great company.

Alex is seriously the best!!! He let me come in the shop the day I called to replace my rear brake…read morepads and rotors, I already had the parts, and his team installed it in less than an hour! He's kind, fairly priced, and efficient. I can't recommend him enough!

I had a great experience at Valvoline for the second time-- very informative, friendly, and…read morethorough. They work very fast and have a really good flow as a team. Emily and Martin worked with me & were extremely helpful. Will continue to come back here for sure for oil changes. Reasonable price.

Went in for a routine oil change and agreed to a tire rotation while I was there. From the…read morebeginning, I was uneasy. The employee working on my car appeared to be in training and repeatedly needed assistance from coworkers. She spent much of the service joking and laughing with them while fumbling through the work on my vehicle. After some time, another employee came to my window and informed me that they had stripped a lug nut during the tire rotation and could not replace it. I was told they would order the necessary part and call me when it arrived so the issue could be fixed. While I was shocked that a simple tire rotation had resulted in damage to my vehicle, I left believing they would take responsibility and make things right. More than a week passed without any communication. I eventually called the store myself, only to be told by the manager, Javier, that they do not perform repairs at all. When I asked why an employee had specifically told me they would order a part and contact me when it arrived, he had no explanation. Instead, he informed me that I would need to take my vehicle to a repair shop, pay for the repair myself, and then seek reimbursement from Valvoline. I work two jobs and rely on my vehicle, so it took some time to get the repair scheduled. Before I was able to do so, I received calls from both Valvoline customer service and Javier asking whether I had gotten the repair completed. During those conversations, I explained that I was unhappy not only about the damage itself, but also about the misinformation and lack of follow-up. Javier was dismissive, sarcastic, and condescending throughout the conversation. Rather than showing concern for the situation, he seemed irritated that I was questioning how it had been handled. I eventually took my 2016 Volkswagen Beetle to a repair shop. The technicians there thoroughly inspected the damage and explained that the issue was directly caused during the tire service. They informed me that this was not a simple lug nut replacement as Javier repeatedly claimed. Because of the damage, the entire hub bearing assembly had to be replaced. The repair cost was nearly $700. As owners of Volkswagens know, repairs can be expensive, particularly for a model that is no longer being manufactured. To make matters worse, the repair shop also informed me that my vehicle was extremely low on oil despite having received an oil change at Valvoline less than two months and approximately 3,000 miles earlier. That raised even more concerns about the quality of the work being performed at this location. After completing the repair, I submitted the invoice for reimbursement. The automated system stated I would receive a response within 24 hours. When that deadline passed without any communication, I once again had to call myself. I was then told it was actually a 24-48 hour review period and that my claim would be evaluated. When I finally received a response, I was told that Valvoline would not reimburse the full repair cost because the amount had not been approved beforehand. This was the first time anyone had ever mentioned a required approval process. Javier had never provided a spending limit, recommended an approved repair facility, or instructed me to contact him before authorizing repairs. In fact, he specifically told me I could take the vehicle anywhere I wanted. What made this conversation especially frustrating was Javier's behavior. He repeatedly insisted that he had only approved replacing a lug nut, despite being told that the damaged hub bearing assembly also required replacement as a direct result of the incident. When I explained that the repair could not have been completed without replacing the damaged components, he laughed. He then informed me that he had called a few neighboring repair shops and decided that my repair should have cost less. He refused to escalate the matter, refused to connect me with his area manager, and repeatedly talked over my concerns rather than addressing them. At the end of the day, I brought my vehicle to Valvoline for a routine oil change and tire rotation. Instead, their employees damaged my car, provided inaccurate information about how the issue would be resolved, failed to follow up as promised, and then attempted to avoid full responsibility for the resulting repair costs. I spent weeks chasing answers, arranging repairs, and advocating for myself over damage that never should have occurred in the first place. Mistakes happen. What matters is how a company responds when they make them. In this case, the damage itself was bad enough, but the lack of accountability, the contradictory information, and the unprofessional conduct from management made the experience far worse. I would strongly caution anyone considering this location to think twice before trusting them with their vehicle.

This place is fantastic and quick! Every person who works here is so sweet and friendly, they…read morefacilitate such a welcoming environment. I also feel like I don't know too much about cars so they were nice enough to talk some things through with me and I don't feel like I am getting cheated or anything. They do a thorough job and you can see they do their work with care. They changed my oil, filled my tires, and topped off all my fluids! The lovely staff members that helped me today were Aron and Parker. They are great fellas, and hard workers There is always minimal to no wait. The entrance is at the back of the building.

I love this place now. About a two years ago I had given it a really bad review. Because of the…read moreattitude of some of the employees. That is completely changed. As an amateur mechanic, I would also like to add that these guys pay attention to changing oil, the right way versus other shops, and also are very attentive to my detailed method of ensuring the oil I bring in and filter are done exactly the way the manufacturer says according to my vehicles. Thanks for having a great team with a good attitude!!! Aaron, did this.

Excellent speedy service. Everything explained clearly &…read moreupfront in advance. My new 'go-to' Oil Change place in downtown San Diego. Omar & his Team do great work. I highly recommend them.

I have been going to this location for years and have always received top of the line service! The…read moretechnicians have always been friendly and knowledgeable about their service. I always love that jiffy lube provides a coupon on their official website, and I use them every visit! It's nice to know you're saving money right off the bat. Thank you to Omar, and all the guys who helped me with my oil change today!

Shoutout to Diego at the car wash He was professional, friendly, and made the whole experience…read moresmooth from start to finish. You can tell he really cares about doing a good job and making sure everything is on point. Customer service like that goes a long way--appreciate you, Diego

I like the quality of this place, as you go up in tiers of wash. I especially like how welcoming…read moreand accommodating Diego is--I always enjoy pulling up and seeing willing to help when I pull up each time.