Absolute worst rental car experience. I am a regular business traveler and user of Avis as an Avis…read morePreferred member for 6 years now. Same guy checked me in and out. Upon return I arrived 20 minutes before I needed to return my vehicle and then proceeded to wait over 30 minutes at the counter. I shouted to see if anyone was in the back, called Avis national, Avis customer service, the location's phone number, the manager's phone number (which was just the generic line again), and emailed the manager. The guy then pops out from the back closet all of a sudden without any apology and says "it happens". Still never admitted fault. Don't rent from this location and absolute screw from Avis today on New Year's Eve.

If I could give Avis Rental ZERO stars I would. DO NOT RENT FROM AVIS RENTAL CAR REGARDLESS OF THE…read moreLOCATION. I wish I had read these reviews before i booked with them as there seems to be a pattern. The entire company is completely unethical, has zero integrity, and should not be allowed to operate as a business. I booked a reservation with Avis on 10/13/2025 for 10/18/25. I received a call hours before I was scheduled to pick up the vehicle and was told they had no cars in inventory, despite my reservation AND PREPAYMENT. I had a family emergency and needed to travel this specific date. Avis would not accommodate me in any way for THEIR error, refused to give me my money back so I could make other travel arrangements, and one of the staff members hung up on me when I asked to speak with someone higher up. I called back several times and eventually got a Supervisor named Vienna, who was completely incompetent and offered no assistance or accommodation at all. She wanted me to pay an additional $200 to switch the reservation to another location, and aside from that option, offered no other accommodations. I was left with no options but to cancel my reservation, and was therefore unable to make my trip which costed me additional monetary losses because I was not able to be where I was supposed to be to make good on other appointments. Avis has terrible customer service, unprofessional staff, and unethical business practices. DO NOT WASTE YOUR TIME AND MONEY. Go somewhere else...anywhere else.

I went to this location to pick up a company vehicle. Unfortunately, they were out if cars…read more Although I didn't get a car that day, the customer service was and communication was great. I was able to come back the next day and get a car without having to wait.

I had an amazing experience here with Ty and Jaylen, they both were so adorable/sweet! Ty even…read morecalled to do a follow up regarding the rental/experience after I dropped the vehicle back off. Definitely recommend this location to reserve/book with either of these two ladies!

This location disappoints every time ! They never have any vehicles, the vehicles are never cleaned…read moreto its full potential. Also, the customer service is even more disappointing. Everyone appears to have an attitude extremely not empathetic to the fact that not having fleet is highly frustrating for a customer. What I always think would be convenient considering I live close, is always an extreme waste of time.

They took my money and didn't have a car for me. Sent me to the airport. They tried to charge me…read more$500 more. Absolutely horrible.

I will never rent from this business again. I believe in all fairness but this by far thee worse…read more I made reservations online for a very reasonable price. Being that this particular rental was not personal but business I had to make sure everything was accurate. Of course I'm only allowed a certain amount per diem. I called in advance (Days before pick up date) to make sure I have the correct amount and double check for any hidden fees. Everything was cleared, I was good to go and submitted everything to my boss. I arrived at the location for pick up slightly early (I did not mind waiting for my car to get ready) and upon renting the car the young lady informed me the correct rate (including taxes and etc) for the rental. I swipe my card for what I was told. Moments later the other gentleman at the counter asked about insurance, I inclined but specify I needed the cheapest rental insurance simply because if anything were to happen my job would cover me. Well unfortunately the young man didn't throughly explained the pricing because my account was nearly in a negative shortly after. After receiving my car (not knowing my card was being charged multiple times) I realized the key remote did not work, I was already informed that there were stains but I wasn't aware of not being able to utilize the trunk. In order to use the trunk you had to pull the gas and trunk level at the same time because obviously something was wrong. Overall it was a disaster. My car was a disaster. I'm still awaiting for my refund and now I may have to get a replacement card because my bank sent me an alert stating Thrifty attempting to take additional funds. I refuse. I'm warning you all, please ask what exactly you are being charged for.

I love this Thrifty Car Rental location. The service is great as well as the cars. I live on the…read moreopposite side of town to rent from this location. Why? Because my family and I are treated like valued customers each and every time.

Not gonna lie it stared off kinda rough but thankfully it ended on a high note. Thanks to the staff…read moreand keep up the great service.

Shout out to Jamier, a Kennesaw Student interning that took care of my account today. Professional…read moreand great service which was much appreciated today.

I have rent cars from the local in Marietta Georgia office on several occasions. I must say the…read morestaffs here along with the branch manager DiJon Paschal has been more than professional. I recommend this Hertz location to anyone who are looking for a rental for any length of time. They are willing to assist you to make sure your rental experience meet and above expectations. Most of all I am Hertz Gold Plus Member. Very much please with my experience with the staff along with DiJon Paschal. This location is located 1551 Cobb Parkway South Marietta Georgia 30069. Make sure you ask for DeJohn Stop by and check them out Verdell Davis

This is for the Hertz Uber office. The most ghetto and unprofessional individuals EVER. Apparently…read moreBrandon is not there any longer. He provided decent service. These women that work there now are the ABSOLUTE WORST and give no effort to being professional or courteous. They will shout at you that they have no cars available and that you need to sit, wait and be quiet. They will answer questions RUDELY. They treat customers as low class citizens. Would give a zero rating if possible.

Beware!! Desk Agents will misrepresent add on insurance as for your rental duration @$69.99 and not…read moreclarify that it is 'Per Day' and then have you sign the rental contract locking you into the 'Per Day' charge. You then call customer service after being presented with the bill and they will not change the charges to reflect what you were told at the counter. Hertz is running a CON @ the Counter! I will never use them again and have always been happy with using them in the past but NOT ANY MORE

My sincere thanks goes out to Thomas for accommodating me during the five months I was in Atlanta…read more After calling around for various rates from other companies, a co-worker referred Thomas to me. He gave me a great deal on the rental of a sedan even though I wanted an SUV. But Thomas promised to let me know when he had an available SUV and he did. So he swapped the sedan out for the SUV and gave me another great deal. He was always nice and professional with me at all times in addition to answering any of my concerns. I highly recommend XPress Car Rental as the most reasonable place for your car rental needs.

Got Nissan Versa 2018 car for regular price. They charged me $50 for cleaning fee without prior…read moreinforming. If they informed, I may clean my self and save that. It was not communicated before the lease and its not make sense to me.