I have been there many times in the past 4 years. From Covid, broken foot, sick, cracked ribs twice, sprained & broken wrist, sprained ankle, bee stings (Allergic). I am no stranger there. I have always been treated well by all, sometimes it's longer, sometimes it's shorter visits and wait time, but I am always seen. read more

Respiratory issues/flu. Went in today. First time in the office. Went in without an appointment and waited my turn. Staff very nice and attentive. Dr came in, he had already gone into my ortho Va chart and knew everything about my history. I was impressed. Visit was not hurried. I felt like they took their time to analyze my issues and make the right recommendation. While I am never anxious to be sick or have to go back but I will feel very comfortable making a return visit. read more

They took care of me quickly in a nice manner I appreciate there service there wonderful

Gave me a referral to COMPLETELY wrong doctor and sent my prescriptions 45 MINUTES away after telling me they'd be at the Walmart 3 minutes away read more

Boycott this place. One star is way too many stars. 1. These scammers billed me $238 for a covid test that they said over the phone would be free of charge. 3. They made me, my handicapped uncle, and his service dog wait over an hour after our "guaranteed" appointment time in the parking lot. 3. The lady at the establishment that eventually gave me my test results literally screamed at what i am guessing was the loudest she could scream, something about needing a day off. I don't disagree, all of them should take all days off. I genuinely dislike leaving bad reviews, but these scammers need to be put out of business. Boycott this place. read more

M.D. Express Urgent Care - Boycott this place. - Urgent Care Near Me - Gloucester, Virginia

Im only giving two stars because of the workers. They have been very kind and it was much appreciated but I had to waited for 30 min to be seen and honestly thats not to bad iv definitely had to deal with longer wait times but then i get called back to the room at 4:00 and now im writing this review literally still in the room at 6 o'clock.So in conclusion if you wanna get in get out definitely don't come here. read more

This was a godsend over a holiday weekend, and on a busy Sunday afternoon, at that! Friendly and helpful staff, from the front desk to the clinical team. My acute issue was dealt with quickly and efficiently, without me feeling rushed or unimportant. We observed the front office and nursing staff as they interacted with other patients and families in the waiting room - they were kind and patient, and appropriate in their communications, safeguarding confidentiality which can be difficult to do in an urgent care environment when emotions are high. The nursing staff was competent and friendly, and the PA, Shawn Mitchell, was attentive and approachable, even as he worked multiple exam rooms and patients. We will recommend to others! read more

Useless. Called ahead of time to find out what was needed and was told only an ID was required. Get there with my boyfriend who is having a MEDICAL EMERGENCY and they want medical insurance or $90 up front PLUS the additional cost of anything they do in the back. RIDICULOUS. Called an ambulance in their parking lot. Whole reason we didn't go to the hospital in the first place was the over hour wait time. read more

HOW THEY TREAT VETERANS My Son is a war time Vet and he came in there 08/17/2023 asking to please help him he was having a mental break down from PTSD and just wanted to speak to a DR, They told him to take a seat a few minutes later they called him back up and said we cannot help you here you have a $300 balance we can help you if you pay this balance -My Son was having a medical emergency and was begging them to help him. Could they just call him an Ambulance NO they did not - So he was flipping out and left and got in his Truck and was rushing to get to a Hospital and he ended up being chased by the police who pulled him over with their GUNs and ripped him out of the Truck, Then the detective relized we have a medical emegancy and called the Ambulance and had him rushed to the hospital. THIS SHOULD NOT OF HAPPENED, First of all he told them he was a Veteran and they DID NOT CARE just the money he owed them. He was begging for HELP. MY GOD why would you do this. THIS PLACE DISGUST ME AND THEY SHOULD ALL BE ASHAMED. I called this Office and spoke to the Manager and she had the gull to say I assure you this did not happen-Well it did happen and you will never be able to fix what you did -You are a very Disrespectful place. And you do not care about our Veterans who have to suffer in silence because of places like this that refuse care to anyone who is begging for medical attention. read more

Our visit here was met with smile and professionalism. From the front desk to the nurses and the doctors. On vacation about 20 mins away and my wife broke her arm. Bad thing to happen while away from home but the staff her was amazing!! read more

I had a "time slot" and waited 2 hours to be seen for less than 2 minutes. Great PA, but terrible service. Go to velocity instead.

I called ahead of time to let them know that my wife was choking on some food. I was told they could handle the situation. I arrived shortly after the call. I called from outside the office in Gloucester. I was asked normal questions like her name and date of birth. They apparently had her information because they had our address. Next I was told to email a copy of the front and back of our insurance card and her drivers license. I told the lady I was in her parking lot, as I had stated when I first called. I explained that my wife was in severe pain and was beginning to have difficulty breathing. The operator then got mad at me and raised her voice. That ended my experience and I drove to the ER that provides EMERGENCY care. So much for Express. read more

Went here to get a COVID-19 test. They said that they do the test and it takes about 45 minutes to get the results so I was just supposed to wait. Mind you, I was supposed to show up 30 minutes prior to my appointment and they were 30 minutes late so I waited an entire hour just to be seen for a scheduled appointment. I am writing this review, still sitting in an examination room waiting for my results 2 hours after the test was administered. I asked a nurse if they forgot about me and they said "you're results are done, but the doctor is busy and still needs to put them in the computer." I have been here for 3 hours so far and am incredibly uncomfortable with a 101 fever. This place is trash. read more

So I have asthma and have had it all my life so I know what needs to be done when it is out of control luckily it is very well controlled but this week I became ill and contacted my regular doctor who called me in some prednisone with instructions that if it didn't improve to go to the ER. Two days later I was not improving so I went to this "urgent care " the front desk was nice and quick so that's 1 star, the woman doing my vitals not the most friendly nor the most skilled, the doctor came in I told him what was going on and that I would need antibiotics and a steroid shot that this has happened to me many times and always works. He listens to my chest and says I am very sick and I need to go to the ER he does not feel safe treating me there (in the urgent care office). I just paid a $70 copay to be told I can't help you! I strongly disagreed with his idea since this isn't my first rodeo and he left the room to think about it, guess it didn't occur to him to give me a breathing treatment while he thought on it for 20 minutes, he came back in said I could have what I was asking for but would have to sign a release saying he was not responsible if something happened to me which I did gladly. The "nurse " came in gave me the steroid shot but forgot her personality and told me I had to wait 20 minutes. I finally got to leave already starting to feel better from the shot filled my perceptions and today I am 50% better. I won't ever go back there I don't know what their purpose is and only gave the second star because I did get what I asked for. Maybe it was the doctors first day or perhaps he is not familiar with asthma but wanting to send me out the door with no treatment to another place when he had the treatment under his roof was a joke. read more