sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

This location DOES NOT answer the telephone during, before abd after a car rental! I had to drove…read moreto the location to inquire why and the three clerks were sitting in the office doing absolutely nothing pretending to look busy. Only one customer was in the office. I asked why you don't answer the telephone here and the one clerk in the back stated; uh, we're too busy to answer telephones. Stupid answer.

Staff were kind and wonderful, it's refreshing especially after having a car accident. Great…read morevariety of cars, clean, and easy pick-up/return.

Well all we can say is that Wow for customer service. Came in a few days ago last minute and…read moreMelissa C. Made our experience awesome. She made sure needs were met, vehicle was exactly what we wanted, smile to start and smile to end. Customer service is not about "freebies" only. It's about being interested in the customer and doing your best! Melissa thank you! From the Arizona birthday boy. Upon returning we were helped till the end. So easy going, easy to talk to no attitude treated me as if I was family. Interested in my trip and my day. Just can't beat this kind of care. Even helped out extending an hour due to weather. I have always rented from Enterprise and this is the reason I always come back and tell others. Lastly Joey M. Thanks for your smile and inclusion to the experience. Appreciate the birthday wishes. Don't know why this place has 3 stars but it's not always their fault. We all need to be reasonable these days. Thank you everyone!

Now that I'm seeing other reviews, looks like this location has a trend of not having people's…read morerentals. I got an email this morning, two hours before I needed to pick up a minivan that they didn't have any and didn't anticipate getting any back. Suggested calling the one at the airport!!! Instead I went to the Crystal Lake location and the men there were great to deal with! They were very apologetic that this happened, and were able to get us a minivan right away. (PS Algonquin told me none of the surrounding stores had any!) Shortly after we got our minivan in Crystal Lake, we went to get food from a place in the same center as Enterprise and wouldn't ya know there were two minivans sitting there!!! I HIGHLY ENCOURAGE YOU TO NOT USE THIS LOCATION!

extremely rude front desk. didnt bother even though they had cars available. would not recommendread more

Awful, scam. An Indian man rented me a car and told me that if I returned it early, I would not be…read morecharged the entire trip. Turns out, I needed the cancel the trip after 1 day, and this place charged me for all 7 days still even though I returned after 1. Total scam. His awful boss, Mark, watched on the entire time while I tried to get my money back. I am considering legal charges against Mark and the Indian guy and this establishment. Don't go here. Save yourself the headache of dealing with these sleazy scumbags. The only thing they are good at is trying to cheat families out of money.

I have rented many vehicles in the past, never from Hertz and never again. The mess started the…read morenight before we were supposed to pickup the vehicle. My wife called in to verify the pickup location, they explained that the vehicle has been moved, the new location is 25 minutes from my house instead of 5. No big deal, it happens. I arrive the next morning to an empty office. No agent, just a note on the door stating the person would be back. After waiting patiently for about 20 minutes i called the number on the door. My call was answered by the St. Charles office, the gentleman who answered simply stated that the agent should be back any minute. I waited another 10 minutes and called back,this time the only thing i was told was that he does not know where the agent is and he should be there. By this point i am almost an hour late departing from my planned trip. It was only after calling another Hertz office that i was informed that the vehicle is at the Penske Rental it was initially supposed to be at, the one 5 minutes from my house. So i make the drive to Penske and meet the most passive aggressive unfriendly person i have ever encountered. My hint should have been the neatly printed warning not to write on the front counter that read something to the effect of "if you or your children want to write on the counter like Kindergartners we will be happy to charge you a $100 clean up fee." The gentleman that worked there was just awful, he must have been born without people skills or something. He never explained any of the charges (i will get to that in a bit), and said everything in a sort of sarcastic tone as if our presence was bothering him. We picked up the van, which was an almost new Kia, in great shape, and very clean. When we dropped the van back off 3 days later we once again met Mr Personality. We had to wait again about 15 minutes because he was just too busy doing something else to take 30 seconds to walk over and get the key. This in itself was an awful experience, the train wreck of picking up the vehicle delayed my trip by over 2 hours. But it wasn't over yet. My wife went to an ATM to withdraw cash and noticed something not right. She checked the transaction log and noticed we had an additional 300 something dollar hold on our account. We had been charged for the total amount of the rental up front, and now we have this mystery charge. We called Hertz and they explained that Mr Personality at Penske charged us incorrectly, but also the hold was pretty standard practice and should drop off in a few days. NONE of this was explained to us up front. I rent vehicles at least once a year, but often 2 or three times a year. Not only will i be sure to never rent from Hertz again,i am going to steer others away from potentially having the same frustrating experience i have had.

Brought my car in for a few issues and they were on it! Honest & affordable service. Kind &…read morecommunicative throughout the process.

Stopped in on my way home because m yheadlight on my LR4 was out and didn't want to take it to…read moreZiegler in Schaumburg for something that seemed simple. Well they replaced it in about 5 minutes and charged me squat and then I was on my way home. I love these guys.

The reviews given here about Absolute are absurd, I'm on car number 2 from them and looking into…read morecar 3. Very easy rules to follow. Steve, Boris and marina and Lisa are all great at explaining the process to get a vehicle. Honestly if you maintain your car and your payments , they will work with you in the event of repairs. I love having the ability to have better vehicles when I decide I want to upgrade. See attached requirements to get a car from them.

Had to call twice to try and get a question answered on the rent to own program to see if I…read morequalified. I did not get a call back from Boris. I then called again and spoke to Philip who told me he had to contact Steve. I did not even get the courtesy of a reply. I even had contacted them using their email so if they did not have time to make a phone call, they could have emailed me. The truth is I believe I did not qualify but their professionalism does not exist. I was told they are in business 20 years.

Don't ever come here they will steal your money the owner is a fucking joke dude will charge you a…read morehigh price on anything just to get a quick buck that's why there's not a lot of business there. And pls don't ever take your car her go to the vp automotive or the spark plug mechanic talk to Luis or Joe best people around great service and best quilts work for a good price pls who ever reads this don't go to this bs place

Do not take your vehicle here. I had taken my 2004 Jeep Wrangler in due to stalling. I was…read morecharged $115 for a TPS sensor and was also charged $224 for installation. After this work was completed my Jeep stalled again on the way home. When I had brought it back to the Torres Auto Repair the owner said that the TPS sensor was defective and he would install a new one for another $115. I told him that I am not paying for additional costs because the part was "defective". For some reason a small shop had another TPS sensor in the back for a 2004 Jeep Wrangler....hmm? At that point I was suspicious and had called both Merlins and Firestone to get a quote and I had found that I was completely ripped off. The part that I had paid $115 for both company's quoted me at about $45 dollars and installation at $58. I was ripped off at over $300 when all was completed. In addition when my neighbor who is a mechanic took a look at my vehicle he found fine cuts in my brand new radiator hose. Also it was not my TPS sensor at all but my air idle control which was fixed for $20 in my driveway. Do not bring your vehicle here unless you want to be ripped off.

We rented a 30ft RV for our Labor Day trip. The process in itself was extremely simplistic. We…read moreended up needed the RV a day later and they were accommodating to our needs. The RV was brand new and clean at pick-up time. The RV fit our needs for our travels. Return of the RV was quick. Happy Campers here!

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.