I made calls to get a rental car and couldn't get anyone on the phone. I put in an order for a…read morerental online. It went through. Got several confirmation emails that the rental was all set. When I got there, the staff said that my reservation was no good and no one there was able to rent me a car. They said I would have to wait for the owner to return the next couple of days, and then they can rent me a car. It was a complete waste of time. Terrible Customer Service.

From the owner: Full-size V-6 Sedans, Luxury Sedans, Midsize SUV's. read more

sadly im hard pressed to rate this place 1 star. Lux Car Sales & rental is sadly a really shady…read moresmall car dealership off of 25. at first i thought i was buying a car private party when i pulled up to this shack they call a business. the owner doesn't seem to know how to sell cars if you have any mechanical knowledge when looking at a car you'll be hit with the upmost disrespect all cars on this lot seem to have some sort of issue weather it's a small sensor giving a cel light or suspension being rusted and thrashed i'd assume to only reason this business have even 1 positive review would be they offer a slight amount off if you give a good review. very shady business. i doubt any of these cars can pass state inspections. if you do make the poor choice to come and test drive a vehicle please make it to your local emissions testing site.

Sold a car with a few problems , and it unexpectedly failed on me completely, they told me they…read morewould pay for the expensive repairs or allow a trade.

We have used this location twice and always been very happy not only with the products (car…read morerentals) but the service. It's not often you feel that good service is genuine, but here I feel that the staff are genuine and good people who would bend over back wards to help me out. They even offered a free ride one day when we had to cancel our rental with them, it was so heart warming. They will forever be our go-to place for rentals.

This location DOES NOT answer the telephone during, before abd after a car rental! I had to drove…read moreto the location to inquire why and the three clerks were sitting in the office doing absolutely nothing pretending to look busy. Only one customer was in the office. I asked why you don't answer the telephone here and the one clerk in the back stated; uh, we're too busy to answer telephones. Stupid answer.

Now that I'm seeing other reviews, looks like this location has a trend of not having people's…read morerentals. I got an email this morning, two hours before I needed to pick up a minivan that they didn't have any and didn't anticipate getting any back. Suggested calling the one at the airport!!! Instead I went to the Crystal Lake location and the men there were great to deal with! They were very apologetic that this happened, and were able to get us a minivan right away. (PS Algonquin told me none of the surrounding stores had any!) Shortly after we got our minivan in Crystal Lake, we went to get food from a place in the same center as Enterprise and wouldn't ya know there were two minivans sitting there!!! I HIGHLY ENCOURAGE YOU TO NOT USE THIS LOCATION!

I had a good experience with this Enterprise branch. I reserved a car using the Enterprise App…read more When I got there at the scheduled pick up time, I got the car without any issues. Dropping the car off after work hours was simple. The only issue I had was I think everyone else was dropping their car off as well, so all the spots were full. Other than that, it was a very smooth transaction.

extremely rude front desk. didnt bother even though they had cars available. would not recommendread more

Awful, scam. An Indian man rented me a car and told me that if I returned it early, I would not be…read morecharged the entire trip. Turns out, I needed the cancel the trip after 1 day, and this place charged me for all 7 days still even though I returned after 1. Total scam. His awful boss, Mark, watched on the entire time while I tried to get my money back. I am considering legal charges against Mark and the Indian guy and this establishment. Don't go here. Save yourself the headache of dealing with these sleazy scumbags. The only thing they are good at is trying to cheat families out of money.

Stopped in on my way home because m yheadlight on my LR4 was out and didn't want to take it to…read moreZiegler in Schaumburg for something that seemed simple. Well they replaced it in about 5 minutes and charged me squat and then I was on my way home. I love these guys.

Went in to assess noise from drivetrain.It was determined rusted out control arms broken and new…read morereplacements required. I left. Ordered the parts and called to make an appointment to have them replaced.He scheduled me for first thing Friday morn 6-12-26 After checking in 8 am he told me ir was probably goingvto be hours before they coukd get to it.After waitng 4 hours in hot sun he came out and backed out of job and commitment. I did not presdure him. He could have refused at the point of making appointment.Instead he Grossly Disrespected me. In discussion i shared thst a mechanic onnyoutube faced with a hesvy rusted trailblazer did the job in 30 minutes, so if it goes easy it is not a big job by any means.To back out assuming the absolute worse casr possibikity and then to allow me to sit 4 hours ranks as the single most pathetic business management intrractionni have ever had in 60 years

The reviews given here about Absolute are absurd, I'm on car number 2 from them and looking into…read morecar 3. Very easy rules to follow. Steve, Boris and marina and Lisa are all great at explaining the process to get a vehicle. Honestly if you maintain your car and your payments , they will work with you in the event of repairs. I love having the ability to have better vehicles when I decide I want to upgrade. See attached requirements to get a car from them.

Had to call twice to try and get a question answered on the rent to own program to see if I…read morequalified. I did not get a call back from Boris. I then called again and spoke to Philip who told me he had to contact Steve. I did not even get the courtesy of a reply. I even had contacted them using their email so if they did not have time to make a phone call, they could have emailed me. The truth is I believe I did not qualify but their professionalism does not exist. I was told they are in business 20 years.

Don't ever come here they will steal your money the owner is a fucking joke dude will charge you a…read morehigh price on anything just to get a quick buck that's why there's not a lot of business there. And pls don't ever take your car her go to the vp automotive or the spark plug mechanic talk to Luis or Joe best people around great service and best quilts work for a good price pls who ever reads this don't go to this bs place

Do not take your vehicle here. I had taken my 2004 Jeep Wrangler in due to stalling. I was…read morecharged $115 for a TPS sensor and was also charged $224 for installation. After this work was completed my Jeep stalled again on the way home. When I had brought it back to the Torres Auto Repair the owner said that the TPS sensor was defective and he would install a new one for another $115. I told him that I am not paying for additional costs because the part was "defective". For some reason a small shop had another TPS sensor in the back for a 2004 Jeep Wrangler....hmm? At that point I was suspicious and had called both Merlins and Firestone to get a quote and I had found that I was completely ripped off. The part that I had paid $115 for both company's quoted me at about $45 dollars and installation at $58. I was ripped off at over $300 when all was completed. In addition when my neighbor who is a mechanic took a look at my vehicle he found fine cuts in my brand new radiator hose. Also it was not my TPS sensor at all but my air idle control which was fixed for $20 in my driveway. Do not bring your vehicle here unless you want to be ripped off.

I worked here 10 or so years ago, as the Porter/RV Detailer. After reading all of these reviews,…read moreI'm laughing hysterically at how they still haven't changed. When I quit, the douche owner said I'd never amount to anything other than being a Walmart greeter. I should add, I was willing to put in two weeks before leaving, but Ryan told me he'd just consider that day my last day....AKA technically FIRED. He also refused to give me my last check. Well, he lost a fight with the labor board AND unenmployment, against me. He had an attorney, and I didn't, and was just a 21 year old kid at the time. These idiots FORGED a 1099 form supposedly filled out by me.....but my name was spelled wrong. How the hell would I spell my own name wrong? Had I thought faster, I would have gotten them for signature forgery. They also lied to the judge about what my job was, and even she knew they were full of it. A few years later, I was trying to get another trucking job (Walmart, eh?), and Ryan, the owner, LIED and said I had never worked there. Well, got the job, buddy. Now, I'm working an even better trucking job, 1500-2000 a WEEK. Much better than the measley, $9 an hour, under the table, with a forged 1099 you were paying me. These guys are CROOKED. I worked here for almost 2 years. STAY. AWAY.

RUN AWAY! Rented an RV over the weekend. Upon returning it we informed the owner, Ryan, that all of…read morethe water features: kitchen sink, toilet, and shower leaked. The shower leaked so bad it was running from the walls so we didn't use these features as intended. Ryan's response was that per section 9c of the rental contract, he does not have to guarantee anything other than the vehicle itself works. Reading other reviews it seems he doesn't even do this. I wish I would have read the other reviews before giving him any kind of business. All of the negative reviews are not a conspiracy- it's a pattern of horrible customer service and business management. Avoid so you can have a pleasant trip. Edit- we contacted Cruise America Corporate and they were helpful and apologetic after learning of our interaction with the owner of this location. We will not be giving THIS location any more business and warning others to stay clear.