Stay as far away from these people as possible. I never leave reviews like this, but I feel like I need to warn people about this dishonest and incompetent company. We called MC Plum for the annual service of our a/c unit that was installed two years ago. The technician arrives and does the annual maintenance. He informs us that there was some clogging but he was able to clean it out. We thank him and pay the exorbitant $350 for his visit. A day later, we discover water leaking through our ceilings. Sure enough - the a/c unit in the attic is leaking water all over and dripping through our home. Three days later, MC Plum comes to repair the problem. The technician goes up the attic makes his repair and returns to tell us that he decided to drill a hole through the side of our home and stick a pipe out of it. The pipe is now dripping water down the side of our home. If the hole didn't ruin the exterior, the water stains are. When we expressed our displeasure, we were directed to contact the office. We left a message with the office and received a return call with the secretary, technician and owner (we were not notified of the three-way call until well into the conversation). The owner states that the technician says we gave consent for the hole before he created it. We assured the owner that we did not. In fact, our house is going on the market next week and we would've never consented to that. He again insists that we agreed to the structural change/damage beforehand. We refused to get into a "he said/she said" battle so we asked how they would fix it. The owner then says that this was just a temporary fix all along and they were planning to come that very day to make the complete fix for the a/c unit but they couldn't fix the hole. The thing is - if the technician had done any real inspection, he would've seen that just a mere three feet over, was a duct he would've used to vent the condensation without putting a hole in the side of our house. The owner then informs us that they will need to charge another $400 to come out to do that repair. A repair that had to occur due to THEIR MISTAKE! We informed them that we will never allow them in our home again. We suggest you look at past reviews on this company and heed the warning. We learned the hard way - I hope this review helps save you some of that heartache and cost. read more