I need to pay my loan and I need to show up once a month for another 6 months till I pay this off…read more(if things go as planned). Everytime I'm at this branch I prefer going inside just to see the mural. With my hoodies, face mask on due to covid 19 and taking pictures in a bank is a no no....however I spoke to the teller, who was friendly, chatty and full of energy, who game me permission to click the pictures.

I called this morning about a hold on a check. Crystal was as helpful as she could be. I was told I…read morewould get a call back in an hour at 9 o'clock this morning. At 2:30 I heard back from Stacey, who felt compelled to laugh at me. When I asked about cancelling the deposit and going to the bank to avoid the hold time that was extended after Christmas she laughed at me and was nothing short it condescending. I've got great balances, get direct deposit and have never had an issue with a bank in the past. She even made mention of me "taking pictures of checks to use at multiple banks" as if I'm some criminal when the checks are both from my own accounts. And she's a manager, what a shame. Follow up, another manager calls and asks me to drive four and a half hours round trip to get this resolved. Not even concerned with the condescending Stacy.

I was not even 60'days behind on my auto loan. They sent a repo guy to my house on a weekend after…read morehours so I couldn't even contact anybody to resolve it. No warning no nothing. They are liars and scammers. I have been asking to push my missing payment from 2023 to the back of my loan for months now and they wouldn't do it for me. Interesting.

We found this credit Union because we were referred by Knights Auto in Albany. It was the best…read morething that ever happen to us as far as banks are concerned. We met Alexis B there and she saved us a ton of money. Not only did she get us approved for the vehicle we were looking at she was able to refinance the other two auto loans that we have and save us money each month without extending the term. We then looked into debt consolidation and saved money there as well. Alexis goes above and beyond for her customers and has a great personality. I would recommend her to anyone looking to purchase a vehicle, do a debt consolidation or refinance the vehicles they currently have. I recommended her to family and friends because I trust her and she just goes above and beyond for her customers. She is that good!

This bank is the absolute worst. While all the other local banks have opened their lobbies, this…read morebranch's lobby is closed. It has only one drive-up window and you must be in a vehicle to use it. People are not allowed to walk up to the window. The teller was unbelievably incompetent. We waited behind only one vehicle for almost 20 minutes. Once we got to the window, we waited for another ten minutes as she was unable to process the deposit, we asked if her supervisor could help. Eventually a supervisor came and processed the deposit in a few seconds.

Another day where the ATM is down, no one can go into see a teller and the line for the drive up…read moreteller is an hour plus. This bank is terrible and have not prepared theirselves on how to help customers during this pandemic. As I sit in my car waiting, there are people angry because they were just told to go to another atm to get money. Those people have every right to be mad. This bank is terrible. I can't even close my account because I can never see a teller and calling the 800 number is pointless. I DONT recommend this bank.

I have to say I have never met nicer more compassionate people than I have at Pioneer Brunswick…read morebranch! I have had a lot of unexpected changes in my life and instead of making me feel bad they all have gone above and beyond to make me feel comfortable! Ty to all of u so very much!

A great place to do business.....Thank you for being able to help fix a tough situation, it is nice…read moreto see good businesses still exist. I will recommend them to anyone for a mortgage or banking.

This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

Cap com a great place to bank you can get a low interest rate on a loan if you're a memberread more

Your online team member was entirely unhelpful and instead of listening to me just told me there…read morewas nothing else they could do other then shut down my card when I expressed not knowing where a charge came from. You need a better system.

This is not a good Chase location. I am a fan of Chase bank but this location is not a…read morerepresentation of how the bank should operate. Only 1 to 2 tellers open at a time, often a wait. One time they did not have cash for me to withdraw and told me to call beforehand, when calling no one picks up. Spoke with an employee on the phone today regarding my account and he had an attitude the whole phone call.

Guy was rude. Went in for a notary and won't ever go back to do anything with this branch…read more Only went here because my branch in Schenectady was far from work abs we all know banks close Early. If you want good customer service go someplace else. I won't ever be back to this branch.

This is by far the best bank I have ever had! The few ladies that I have had the pleasure to deal…read morewith are very courteous and they always give you that "family" feel when you walk in. Going to the bank is no longer a chore for me.