This is the company I work for and this would be the branch that is closest to my home where I do…read moremost of my deposits or withdrawals. The staff is super friendly and it's good to see the same faces on the teller line in an industry with a high turnover. I used the ATM and I feel that it is a little inconvenient to use it from the car compared to other ATMs due to the posts protecting the ATM. My rating is for the staff at the branch for providing outstanding service.

We moved to Florida last year, but my husband's Key Bank checking account remains in NY, because he…read morereceives his pensions and social security as well as pays bills through that account. Working on our estate plan, one step was to make our bank accounts POD, payable upon death, which is a simple beneficiary designation. There are no branches where we live, and we called, spoke to supervisors, and engaged in online chat, and they said we had to go to a branch or no dice, not even with copies of driver's licenses and notarization. Called our branch, left multiple messages, no one calls back. Discovered a Key Bank private banking office near us, and the 800-KEY2YOU person called them to ask if they'd accept this at their office, which they might have suggested initially, but we had to figure it out. We sat down with an investment banker who called the Halfmoon branch, and it was still exceedingly difficult and took days. In this day and age, there is no business that can't be conducted remotely, with notaries, copies of licenses, social security numbers, and more, even if it has to be original copies through the mail. Someone needs to explain this to Key Bank, which has no solution for anyone who moved and are not in proximity to a branch. By the way, apparently this issue is specific to Key in New York, not any other state. AVOID KEY BANK.

Terrible bank with a super rude staff. I personally do not bank with KB(thank god), I have always…read morebanked with credit unions, but a family member does hold accounts and investments with Key Bank and have been excellent customers for 30+ years and you would think they would treat someone cashing a check on their behalf with some respect. They charge a $7.50 fee to cash a check if you're not a customer (IF they do have enough cash on hand to cash a check, they could not cash my check $20k check but regardless this is a complete racket). I recommend if you bank with Key Bank now to look into local credit unions such as Adirondack Trust, SEFCU or any local credit union. They all offer better rates, better accounts, excellent customer service and more local branches. They also don't nickel and dime your friends or employees who may need to cash a check by charging them a $7.50 fee to cash a check, I can only image what other small fees are in Key Banks small print. Stay away from Key Bank-just awful!

I have been doing banking with them for years. They are consistently helpful, friendly,…read moreprofessional. and knowledgeable

One star. Neither cards nor accounts work when you need them to. Declined, declined, declined even…read morethough more than enough funds in accounts. Used to be a great bank but years ago they changed hands and QoS declined. Bankers hours, so good luck getting functional customer service when you most need them.

Would give 0 stars if I could. I've been a customer for about 10 years. Today, two of my accounts…read morewere charged a maintenance fee which I've never been charged with before and neither of my accounts were "low" at all. When I called to ask about it, the guy on the phone was unbelievably rude. When I asked if they could refund the money and then I could come in and figure out what's going on so this doesn't happen again, he gave me attitude and said they don't give refunds and that I should have made a copy of the contract I signed when I signed up with them....from 10 years ago....? I then told him I'd be switching banks then because this is ridiculous and he HUNG UP ON ME!! When I called back and asked why I was hung up on...he hung up again. So unprofessional and I am so done with this bank.

Saturday morning ... went into bank to open a savings account. There were about a half dozen…read morecubicles with 3 employees in them. Two employees were having a conversation, a third was just sitting there. After a few minutes a woman who was having a conversation came out of the cubicle and asked if she could help us. We said we wanted to open a savings account. She looked us up and down and then asked if we had an appointment. An appointment!?!? I have never had to make an appointment to open a savings account. In typical Clifton Park highfalutin attitude, she went on to say that they were busy and had other appointments scheduled. What I saw were 3 people sitting at their desks with no customers! We made an appointment for next Saturday. When I asked how long it would take to open the account, we were told 45 minutes to an hour! For a savings account?! To recap: we were trying to give the bank our money. The bank employee was snotty, and basically told us to come back another time. We found this whole experience ridiculous. Even though we made an appointment, we will be looking for another banking institution. I wouldn't recommend the Clifton Park branch of Bank of America if you are expecting good customer service.

I worked for this organization more than 15 years ago. The culture at this bank was a little…read moredifferent to the organization I currently work for. The culture was sales driven. Employees do their part and I have had a friendly experience. Turnover remains a concern. This branch is in a great location in the heart of Clifton park. At one point they had 4 branches within 2 miles and it's down to 2 now. I don't bank here anymore but my dad continues to do so.

I need to pay my loan and I need to show up once a month for another 6 months till I pay this off…read more(if things go as planned). Everytime I'm at this branch I prefer going inside just to see the mural. With my hoodies, face mask on due to covid 19 and taking pictures in a bank is a no no....however I spoke to the teller, who was friendly, chatty and full of energy, who game me permission to click the pictures.

I called this morning about a hold on a check. Crystal was as helpful as she could be. I was told I…read morewould get a call back in an hour at 9 o'clock this morning. At 2:30 I heard back from Stacey, who felt compelled to laugh at me. When I asked about cancelling the deposit and going to the bank to avoid the hold time that was extended after Christmas she laughed at me and was nothing short it condescending. I've got great balances, get direct deposit and have never had an issue with a bank in the past. She even made mention of me "taking pictures of checks to use at multiple banks" as if I'm some criminal when the checks are both from my own accounts. And she's a manager, what a shame. Follow up, another manager calls and asks me to drive four and a half hours round trip to get this resolved. Not even concerned with the condescending Stacy.

The babk is based out of Massachusetts and has some competitive interest rates for savings or auto…read moreloans currently. I stopped I here for a car loan with my brother. The process was efficient as we have a loan approval as I type the message. I currently have a Heloc, and they offered me a phenomenal rate a while back. They do have significant turnover with staff, which is expected in the current retail environment. They go by a tagline that I disagree with (America's best bank) as I work for a different bank.

Horrible experience. Dealing with Berkshire Bank's customer service and main office is like…read moresticking hot needles into your eyes. They are deliberately deceitful. I was told lies throughout my time as a customer with them, being promised things they never fulfilled. In the end, they made it impossible to transfer my funds, then charged me fees. Their online service and app were useless. Whatever you do, don't get involved with Berkshire. Google them, you'll see terrible reviews and questionable dealings (" Berkshire bank lawsuit") in the news. It shows exactly the type of business you will be choosing to do business with if you select them. Never in my life with several banks I've dealt with in business, and personally, have I experienced such a complete lack of decency. If you're considering... Do your DUE DILIGENCE on this company. It will save you time, frustration and money. And the feeling I have, of being taken by them with purpose.

My hometown credit union became a faceless corporate bank today. The changed their policy on my…read morecredit line without notifying me, Years ago they suggested a premium cc that has the ability to use it as a credit line for cash. After 18 years of working with me and multiple loans paid off and some current. Not once have I been late on a payment, credit score is good, but I was told that's the new policy of BROAD VIEW CREDIT UNION. Changed last Wednesday????? I informed them I had written checks and needed to cover them. They told me that was their policy, and they couldn't help me. Wasted an hour and a 1/2 at the bank trying to work it out ( keep in mind I have 20k in credit available but can't do a cash advance )?? 6 different people tried to help me, Finally they offered a minimum person loan. To cover checks I wrote. I would have to wait a day !??! I just left disgusted , went to Key Bank and they were more then helpful!! 30 minutes and I had a credit line 2x more than Cap com. I also am refinancing all loans in Cap com They are not the Credit Union we started with . Can't believe they left me hanging like that. Most surprising, no one following up with me to apologize for-their poor unannounced change in policy affected me such a horrible way! do yourself a favor find a new financial institution. They lost their way. I

Cap Com FCU Is the absolute best awesome credit union ever! I have been a member over 30 years. I…read morejoined when I lived in New York. When I moved to California, I kept my membership and still use them as my primary financial institution. Their checking overdraft line of credit is phenomenal. They don't charge overdraft or fees when you access it, saving tons in overdraft fees that other banks and institutions will charge for. That is one great benefit that keeps me as a member. Back in the day, I was in need of a new car and was unable to come up with a down payment. They helped save the day with 100% financing. A list of benefits go On and on. I would highly recommend using them.

Ballston Spa National Bank is a first class bank. If they cover your area there is no reason to go…read moreanywhere else for a mortgage. See Linda Casso; the consummate professional. The entire organization is full of nice, friendly, and uncommonly competent professional staff.