I visited this location with my friend who is dealing with the estate of her father. There were…read moremany complicated processes and forms that were needed and, Justin May, the assistant branch manager, was very helpful! My friend expressed how wonderful Justin has been answering questions and assisting her with everything. To top it off, the branch had a very welcoming waiting area with Keurig and creamers that were spectacular!!

Terrible, terrible bank with a super rude staff and manager Linda Bjork. Looking at Linda's…read moreLinkedin credentials, I cannot believe how she treated a customer whose family has banked with them for years and keeps large sums of money with their bank. I will be contacting corporate today but she was just awful and rather than focusing on a solution to the problem, they only looked for faults to say no no no. I personally do not bank with KB(thank god), I have always banked with credit unions, but a family member does hold accounts and investments with very high balances and you would think they would treat someone cashing a check on their behalf with some respect. They refused to cash my $20k check, they refused to give me a bank check unless I opened an account with them(very pushy) and also called every other Key Bank in the area and not one could cover a $20k check-I think that says something about where this bank. They also charge a $7.50 fee to cash a check if you're not a customer (IF they do have enough cash on hand to cash a check, they charge a $7.50 fee unless you are a customer-this is a complete racket). I recommend if you bank with them now to look into local credit unions such as Adirondack Trust, SEFCU or any local credit union. They all offer better rates, better accounts, excellent customer service and more local branches. They also don't nickel and dime your friends or employees who may need to cash a check with a $7.50 fee to cash a check, I can only image what other small fees are in Key Banks small print. Stay away from Key Bank and especially Linda Bjork, the brand manager at Key Bank in Malta.

Ballston Spa National Bank is a first class bank. If they cover your area there is no reason to go…read moreanywhere else for a mortgage. See Linda Casso; the consummate professional. The entire organization is full of nice, friendly, and uncommonly competent professional staff.

I'm surprised to see that people have been staying and not moving on to better opportunities…read moreespecially with the current inflation die to increase in minimum wages. The teller here has been here for a long time now. I went in to go take some money so I can pay taxes, but who knows, I may end up gambling. They do have some decent offers on the mortgages but their rates on deposits are horrible. Trustco bank has a huge mortgage prlortfolio and that is their niche product.

From a visit on 12/14/2018 in the afternoon, Extremely rude and unprofessional. Had to stop in at…read morethe branch for a bank check for a closing, this is not my typical branch, I am a personal as well as a commercial customer at Trustco with multiple accounts. The tellers were absurdly rude, comments, snotty attitude, acted like I was putting them out by asking for a bank check. I asked if they could waive the bank check fee and the teller advised that no, she would not. The manager also declined to waive the $6 fee because in her words, "We did not receive any of the forms to waive a fee this week, I need a form and they didn't send us any". Really, a branch manager cannot waive a $6 fee without a form? I can understand a bank not wanting to waive fees, I recognize it is a courtesy and cannot be an expectation, but the nasty attitude is what I can do without. While I was waiting for the manager to sign the check (15 minutes waiting) I was able observe two tellers interacting with several other customers as well as the manager interacting with a customer. I have never seen a teller treat several customers in a row this badly from a simple check cashing to a deposit, both tellers were equally disappointing. Rude to the point that a person cashing a ~$100 check was told she could not be provided any $10 bills because the teller "doesn't have any in my drawer". The customer asked if she could get $10's from another teller and the teller waiting on her said "No, that her money and I already started the transaction". Well Trustco, your rude manager and attitude has cost you significant business. I just re-papered two real estate deals and moved them to another local bank, you just lost two major accounts you didn't even know you had. This was a major hassle for me and a small cost up front, but money goes where it is treated best!!!!

I have never left a negative review on a business, but I have never felt so enraged by the…read morecarelessness and just general disregard for customers. Have been with them for far too long, I realize now. Their security was breached- I was notified by letter months ago that they'd be sending me a new card. I should've moved on right then and there, sorry but if anything, a bank should be secure... They never sent it but fast forward to two weeks ago when I went to pay for something and my card was declined. I went in the next day, and was informed I never got the card because my street name was off by a letter. I found that weird, as I have been with them for 7 years or so and never had a problem. The lady behind the counter was nice, she told me they would rush it free of charge because it was their fault and I'd have it in 3 business days. I waited a few days and called to see if they could provide me with a status. The branch manager was clearly not listening to a word I said and informed me first to call a different number. I did, the person I reached said I needed to call the branch back. At this point I'm done but I called back. She answers with an attitude and tells me it can't be rushed because the issue wasn't regarding fraud. OKAY super convenient. Today when I finally got my card, I call the number to activate it... THEY DON'T HAVE MY BIRTHDAY CORRECT. I'm now locked out and can't activate my card to use my own money.