I used to visit this branch more often when I worked in the area. The employees were always super…read morefriendly. I ended up going through the drive thru yesterday to cash a check. I attemoted to use the walk up atm but it didn't give me the option for check deposits. I had one car in front of me and it took forever! Like way too long! I almost backed out and left but then I saw them finishing up. I accomplished my mission but was a little frustrated with the wait.

Great branch. Friendly, professional and courteous. Have utilized this location for many…read moretransactions both large and small. Outside walk up ATM, as well as drive thru ATM.

I have been with various banks in the 20 years Ive had my mortgage. I don't like it when they…read moresell your loan and you have no control over whom you are doing business with but for the most part, aside from the inconvenience, I have been ok with all of the previous banks before M&T. I don't care what I have to call about there is a negative attitude and if a response it given that I am unhappy with it is very, "take it or leave it". They also charged me 2 late fees on my mortgage when I was NOT late and when I called to complain told me to write a letter. When I asked why I was being inconvenienced to write a letter for their mistake then she came back and did what she should have offered to do in t he first place and took the information and put in a request to have the issue traced and the fees removed. I am diligently trying to refinance this to get away from them but at this point I owe such a small amount that no one wants to give me a loan. I say, given a choice go with anyone else over them.

GOOD CUSTOMER SERVICE @ any location i have visited. The reps make U feel good about becoming a…read moremember

We joined many years ago starting with this branch. We are very disappointed with the customer…read moreservice available on-line or through its website. We don't receive consistent answers and wind up having to follow-up by phone or ask for a supervisor's help. This is simply poor customer service, unlike other FCUs with whom we have dealt.

Very disappointed in their operations here. My wife reported her account for fraudulent activity so…read moreher card was terminated. We tried to call customer service for assistance but it was after operating hours so we had to wait until the next morning to report the issue. The next morning we speak to a rep and she told us they could issue a new card but it would be 7 business days, and that we could go to any branch and get one issued immediately. We go to 2 different branches and both of them inform us that they only have 2 staff members working and we're uncertain if they could assist my wife.. With the limited hours that banks already operate this was EXTREMELY frustrating because my wife had been without a card all week and we still hadn't received anything in the mail. It's impossible calling customer service for help because they also have limited hours throughout the week. Very disappointed in our experience. Will be looking for a new bank with better customer service and availability.

I went this morning for a 9:00am appointment for a notary I have been banking with Secu since I was…read morea kid I always recommended Secu to everyone I came across looking for a bank well today I walked out in tears never felt so humiliated or uncomfortable in my life on how they made me feel. I have been getting a document notarized for the past 14 years, for the past 10 years from the Pasedena branch and today I was told by Rachael that she couldn't notarize my document I asked her why and she says their is no block on it I asked her what was a block and she replied a block I then proceed to tell her that I never heard of it and I come here ever 6 months to get a document notarized and never had an issue then says she has a right not to notarize my document so I asked her if she could get me someone who could Rachel goes to get her coworker and says if your comfortable enough in which I'm not because their is no block on this document you could notarized this her coworker looked puzzled and said I don't think I am either Rachael hands me my paper back and says I'm sorry but we have the right not to notarize this document if we don't want to im said seriously ok I walked out with tears flowing from my eyes I was treated very indecent I called cooperate and explained what happened and had to calm myself down while talking to them cause I just couldn't believe what just happened to me as I asked them what a block was they had no idea and Rachael didn't care to explain to me what it was either so I was put on hold while they called inside the bank when cooperate came back to the phone they asked was I still outside and if I could go in to hand someone the phone cause no one was answering I went back in still very upset but kept quite Rachael told cooperate what a block was which was a box on a document for a notary to fill out she also told them she had the right not to notarize my document when it is all said in done someone suppose to get back to me with this manner this is the worst experience I have ever had at this bank the absolute worst thanks to Rachael I honestly never thought I would have anything bad to say about SECU in Pasadena, MD until today

Not a bad place to do business. Tom the manager does a good…read morejob for us. Tellers are always pleasant. Drive thru moves achingly slow sometimes. This branch is in a busy shopping center and there are only 2 tellers to handle the window which gets busy from walkins. There is 1 handling the drive thru. Only improvement needed is to have more people on during busy lunchtimes. Lady in front of me told me she waited 30 minutes for a teller today and that has been my experience once in the past also. Perhaps don't allow anyone to go to lunch between 12 and 1. I know that stinks but we had to do that in my job in corporate America.

MT Bank crain highway glen burnie md branch mgr cheated me. I first opened another checking…read moreaccount and signed for this. I wanted a blank application for a credit card. Then I asked for a print out of the completed credit card application BEFORE he submitted it? He agreed. He stated his office doesn't have a printer but he would walk over to another office and get the print out, before he submitted it. During the process I asked to cancel the credit card application. He stated he would cancel it. The next day, I found out the MT BANK credit card application was submitted....... by my credit monitoring service. Mt bank credit card application sent a hard hit to Experian to my credit score. I asked MT Bank to withdraw the credit card application from experian that I never saw or signed. They said, NO. I reported mt bank to an outside company. I believe MT BANK then put fictitious .97 cent charges on my two checking accounts that I have had for more than 20 years. I believe MT BANK was sending fake 410100009 spam text messages to my phone about my account was closed. So I had to close these two checking accounts due to spam texting and .97 cents being added to my account. The mgr stated that hackers trying to steal money by adding .97 cents to checking accounts. I had to reopen two other checking accounts at mt bank.. The two knew checking accounts were set up with the wrong addresses. AFTER I completely stopped doing business with mt bank and closed the two knew checking accounts......... the fake spam text messages stopped to my phone.

Not enough tellers no ATM inside that lets you take out more money then the outside ATMs so you…read morehave to wait in line for a long time to be helped not so friendly at the teller like they don't like there job the TD bank in miami lakes on 57 th Ave makes you feel a bit better about waiting to see a teepee much nicer people there

I would literally give this poor excuse of a bank negative stars if I could!! First off in this…read moreday and age for a bank not to accept an electronic payment from another bank is unheard of. My bank BOA has to literally send them a check each month rather than doing a transfer. Then apparently I had a typo when I paid the bill and was 1 dollar short. This poor excuse of a bank has called me once a day for the past 3 days over this dollar. I told the "man" to note my account that I would pay $1 extra on the November payment - he informed me that he can't do that and that they will be reporting me to the credit bureau for late payments. I'd keep my money under my mattress before I would use this bank!!

Kirah H I don't know who you are but your gesture is laughable. Nothing better to do I guess…read more Anyway, think about this If you're the one that was so helpful that day, you're in dire need of customer service etiquette.

This is the worst SECU EVER. Everytime I visit this location if takes forever. It seems like…read moregovernment workers work here because it's like 10 people are in the building but only one is working. Terrible customers service!

If NO stars were an option that is what I would be selecting. Bank of America was fully aware about…read morean issue with members being scammed through Zella in recent articles I have read. Where was their consideration in sharing this information?! It is alarming to me that on a text thread baring the BANK OF AMERICA NAME AND LOGO a scammer can access just like the bank does! How are we supposed to know who the bank is and who the scammer is?! Even before this, I can't begin to tell you how many debit cards were compromised, and a new one had to be issued. One was in the mail and got hacked before it was even received. I'll be taking my business of 28 + years elsewhere along with everyone else I know. I will never recommend Bank of America again! BANKERS BEWARE!

Worst Bank in the whole area. One teller is always working, line is close to the door, the branch…read moremanager sits on her computer without any clients and all the customers have to pay by waiting 20-30 minutes. There quality has really dropped and waiting 20-30 to see a teller is not expectable. This needs to change ASAP!

I had a huge fiasco with my bridal shop while trying to get my dress and they deactivated my card…read morefor "fraudulent activity" (swiping too many times) I showed up to this bank at 11:35 on a Saturday (25 minutes till closing) completely stressed out and upset and the bank manager took me over to his desk explained what had happened, gave me a number to call to clear the fraudulent charges, and gave me a temporary debit card. He was so kind and I wish I remembered his name because he deserves to be recognized for the great customer service! He helped make it not such an awful day after all and I really appreciated that.

Made an appointment online. Showed up on time. Waited the entire 30 minute appointment without any…read moreassistance. I won't be using this location ever again and will most likely transfer my funds to an organization that values their customers.