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SECU Credit Union

SECU Credit Union

(3 reviews)

Very disappointed in their operations here. My wife reported her account for fraudulent activity so…read moreher card was terminated. We tried to call customer service for assistance but it was after operating hours so we had to wait until the next morning to report the issue. The next morning we speak to a rep and she told us they could issue a new card but it would be 7 business days, and that we could go to any branch and get one issued immediately. We go to 2 different branches and both of them inform us that they only have 2 staff members working and we're uncertain if they could assist my wife.. With the limited hours that banks already operate this was EXTREMELY frustrating because my wife had been without a card all week and we still hadn't received anything in the mail. It's impossible calling customer service for help because they also have limited hours throughout the week. Very disappointed in our experience. Will be looking for a new bank with better customer service and availability.

I went this morning for a 9:00am appointment for a notary I have been banking with Secu since I was…read morea kid I always recommended Secu to everyone I came across looking for a bank well today I walked out in tears never felt so humiliated or uncomfortable in my life on how they made me feel. I have been getting a document notarized for the past 14 years, for the past 10 years from the Pasedena branch and today I was told by Rachael that she couldn't notarize my document I asked her why and she says their is no block on it I asked her what was a block and she replied a block I then proceed to tell her that I never heard of it and I come here ever 6 months to get a document notarized and never had an issue then says she has a right not to notarize my document so I asked her if she could get me someone who could Rachel goes to get her coworker and says if your comfortable enough in which I'm not because their is no block on this document you could notarized this her coworker looked puzzled and said I don't think I am either Rachael hands me my paper back and says I'm sorry but we have the right not to notarize this document if we don't want to im said seriously ok I walked out with tears flowing from my eyes I was treated very indecent I called cooperate and explained what happened and had to calm myself down while talking to them cause I just couldn't believe what just happened to me as I asked them what a block was they had no idea and Rachael didn't care to explain to me what it was either so I was put on hold while they called inside the bank when cooperate came back to the phone they asked was I still outside and if I could go in to hand someone the phone cause no one was answering I went back in still very upset but kept quite Rachael told cooperate what a block was which was a box on a document for a notary to fill out she also told them she had the right not to notarize my document when it is all said in done someone suppose to get back to me with this manner this is the worst experience I have ever had at this bank the absolute worst thanks to Rachael I honestly never thought I would have anything bad to say about SECU in Pasadena, MD until today

The Bank of Glen Burnie - Christina Kopchinski, #BofGB #Auto Lender

The Bank of Glen Burnie

(2 reviews)

My husband and I have banked with The Bank of Glen Burnie at least 40 years. We started with the…read morebranch in Odenton and have been with the Crownsville Branch 27 years and I have to say I love banking with a local bank rather than a corporate bank. The customer service at the Crownsville branch is exceptional! I do miss the old staff. They were so personable, they knew who we were and knew our kids, that also had accounts. I have had great, timely, friendly, professional service no matter what I have been to the bank for or even when calling. I have friends and family that don't understand why we don't go to a larger bank corporation like bank of america or truste but I will never give up my own local bank because of the personable friendly staff. Rhonda Aisquith

Used The Bank of Gl3n Burnie for decades than during the pandemic they canceled all of their online…read morebanking options to pay so I slowly went to another bank but kept a little in an account there. We'll I wanted to reactivate the account and did so easily. But a WEEK LATER their IT called from a number that was showing as potential spam and I told them I didn't feel comfortable giving them my security information. They froze the account and I had to go through hoops just to get it back. When I asked how long it took to go dormant they told me it was 3 years so I wanted to wait for next tax season since I missed this one due to the freeze. Well now they put it dormant after I had called in and everything so I closed the account. Absolutely inept all around. Why would you wait a week to verify the online account? Why was I allowed access for an entire week online before verifying it? Why would they tell me 3 years dormant when it was 2? Why is reactivating and verifying my account with personal information no considered activity or acknowledgement like it says in the letter they sent? They really didn't want my business after these decades so someone else will get it

TD Bank - banks - Updated May 2026

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