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    4 years ago

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    Chase Bank

    Chase Bank

    (11 reviews)

    Had to come in here for the first time because you have to open a joint account in person. We made…read morean appointment and went there on time. The inside is nice and clean and the blue light is edgy. It's not super bright inside so you have that relaxed feeling going in. The downside is the ridiculously small road to the in car atm. The parking lot is also hard to navigate with a limited amount of space. Saturday seems to be the busiest and with cars coming in and out of McDonald's and the cars going to Capital One, it is a mess! If you can get through the driving and parking logistics, it's not a bad spot. The location is at the main road and near the entrance to the highway.

    I had a disappointing experience at this branch while traveling, despite being a private client. I…read moreneeded to withdraw cash but didn't have my ATM card with me. Although the staff attempted to contact their support desk for assistance, the branch manager (I believe her name was something like Dodi) showed little urgency or initiative. Most of the effort came from the teller (Precious or Princess), who did her best but ultimately couldn't resolve the issue. I asked to be contacted once a solution was found so I could return, but I never received a follow-up. I ended up visiting the Gaithersburg branch, where they promptly assisted me with the withdrawal. The difference in service was night and day. I was especially disappointed in the manager's lack of engagement and effort at this location.

    M&T Bank - banks - Updated May 2026

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