I mostly use internet banking, but for a local bank, I've had accounts with M & T for a long time…read more This bank is small, but never crowded. The staff are very friendly. The location is on a corner, so it is easy to reach their private lot. Wheelchair accessible. Also has a drive thru.

waited almost 10 minutes to make a deposit in an empty suntrust bank. teller was on the phone the…read morewhole time. I've waited a while at a busy bank but never had to wait in an empty bank before.

I was client of SunTrust for over two decades. They provide all the basic Services which is why the…read moretwo stars. Over the last several years I've watched their customer service decline precipitously. They are no longer a local bank and perhaps only good for corporations over $50 million. So the average customer or small business they've lost their way and if forgotten who made them and the small bags they acquired to grow so large. Unfortunate but I would highly recommend to other Banks such as M&T Bank or PNC Bank if you want customer service.

Had to come in here for the first time because you have to open a joint account in person. We made…read morean appointment and went there on time. The inside is nice and clean and the blue light is edgy. It's not super bright inside so you have that relaxed feeling going in. The downside is the ridiculously small road to the in car atm. The parking lot is also hard to navigate with a limited amount of space. Saturday seems to be the busiest and with cars coming in and out of McDonald's and the cars going to Capital One, it is a mess! If you can get through the driving and parking logistics, it's not a bad spot. The location is at the main road and near the entrance to the highway.

I had a disappointing experience at this branch while traveling, despite being a private client. I…read moreneeded to withdraw cash but didn't have my ATM card with me. Although the staff attempted to contact their support desk for assistance, the branch manager (I believe her name was something like Dodi) showed little urgency or initiative. Most of the effort came from the teller (Precious or Princess), who did her best but ultimately couldn't resolve the issue. I asked to be contacted once a solution was found so I could return, but I never received a follow-up. I ended up visiting the Gaithersburg branch, where they promptly assisted me with the withdrawal. The difference in service was night and day. I was especially disappointed in the manager's lack of engagement and effort at this location.

The Drive Thru ATM, is easy peasy…read more Three stars because this review only comments on the ATM. However, based on the outside view, this Cap 1 is likely comparable/similar to others in the area. In the era of ATM networks Capital One is part of the MoneyPass or Allpoint network thus to avoid unnecessary charges, selcted this location. The drive through is located around the side of the building and accomidates both ATM and Teller transactions. There is also an ATM adjacent to the main entrance. Getting to the bank is via two way access road that also serves a busy Mickey D's and gas station, convenience store. Mentioning this because its a bit of tight fit when busy and passing other vehicles in traffic. Your results may vary, but for Cap 1 customers this is an banking oasis for locals to the area.

This Germantown location in MD is one of the worst locations ever. Parking is limited and hard to…read moreget out. The staff takes forever to do everything. Been in line for 15 mins now. Avoid this location!