I love SECU. I have been banking with them for years. I am going to miss the nice and helpful staff…read morehere because this location is going to Self-Service. But this location is conveniently located near my home and I like that I will still be able to take care of my banking needs.

From the owner: SECU ("see-Q") is Maryland's largest credit union. Over 230,000 customers (called members) rely on…read moreus for their everyday financial needs - including checking accounts, credit cards, mortgages and auto loans, as well as financial education. Most Marylanders are eligible to join.

So how about I go into the bank on September 1, I spoke to the Teller explained to her what I…read moreneeded and she says sir you would need to see a personal banker. She was like just go over to that desk over there, and pointed towards the left of the door there should be someone at the desk. I get to the desk I say there is no one over here at the desk. Well as I was going to address the teller, I hear a voice in the from a bankers office, that said "sir just sit your ass down in a seat, I know the teller heard what I heard because she looked at me with a shocked look on her face and then the teller said just please have a seat. A few moments this tall lady with long hair came from the office with an attitude as if I have ruined her day, and questioned me as to what I needed, she was not inviting at all, not a pleasan t person (Personally she should have stayed herself home) Just rude for no reason. So as I continue to sit she then call for me to her office, spoke with the person on the loud speaker with her in the room, I really did fine it odd, no name badge, no business cards when I did see them they were turned around backwards, and no name of anyone anywhere. I continued with the call and got what i needed to be sent to the back for pickup on the next day. So, The bank day 2. So I had to go to the bank again Thursday this time the branch manager was there so I casually go in to pick up the paperwork that I needed and I said, Who's the lady that sits at that desk she replied that's my office I said well that wasn't your office yesterday she said no that was La'trisha. I said OK thank you because yesterday she didn't have a name tag on and her business cards were turned around so I couldn't see them and the little tag around her neck there was no name either. So I just smiled and left.

Worse Branch Ever. Always slow. Drive thru closed. Atm machine not working properly. Horrible…read moreservice

With branches closing and everything going online, it is nice to walk into a branch and be greeted…read morewith a smile, serviced professionally, and efficiently assisted with everything I needed without ifs and buts. Joseph, thank you for your kind and professional service! The bank had several customers, yet the line moved very quickly due to the several tellers.

Close this branch. That's it, that's all. Useless employees standing around and lacking customer…read moreservice skills. Location should be ATM only.

My experience here at this location was great this morning. I had the pleasure of receiving help…read morefrom Lydie. She was amazing and very knowledgeable. We ran into a minor problem, but with Lydie's prior knowledge we were able to get it done. Thank you so much for all your help!! It's really appreciated!!

I had been searching for a drive thru banking option to deposit a check since I moved down here and…read morejust stumbled upon here. I do a lot of vehicular banking when needed. I was prepared when I showed up here, but that didn't seem to matter. What and why would a bank have two drive-up ATMs set up in the same lane? Why would you think this is a good idea? If you want to use an ATM you should be able to drive up, use it, and go. But not here. Two ATMs you have one of two scenarios that play out. Scenario one: you are the first car of two and can leave at will. However, every vehicle behind the second car has to wait until car number two is finished. Essentially making the first ATM unusable. To shine a bit more light on this, there is no possible way to drive around on either side. Scenario two: you are the second car and a finished. However, the person in front of your is taking longer than it should. You are essentially stuck with nothing to do but wait for the vehicle in front of your to finish up. That is, if the ATM will complete your transaction at all. I wait in the line watching to two scenarios play out only to find they would not finish my transaction because of the bank I dealt with. The lesson I should have learnt from this was to not waste my time with this business.

I met Krystal!! 8-22-25!! I stepped in the door she greeted me and told me to stand in line so I…read moredid and a teller helped me but then got caught up with something so Krystal came out!. She explained how the ATM is so much easier and you never need a pin # be in inside or outside ATM and also when you use your card credit or debit the machine already knows what account to put it in just by that!! Super cool because all this time I was going to the drive through filling out the deposit form paper just to put a payment in my account. So thank you Krystal for all your help and wonderful customer service!!

I have been a Capital One customer for many years. First of all I will never have a Capital One…read moreCredit card Ever again. Recently I wrote a letter to the CEO Mr. Fairbanks asking if my 22.9 % interest rate could be lowered. The responce was that I was not eligible at this time. Also, Someone from Capital One called and never left an extension number. So, when I called I was expected to talk someone who has no knowledge of this situation and when asked to trafer me to the person who left me the message I was told that he can not transfer calls. They have the Worst Customer Service. I will never recommend them. I closed my account except with the 22.9 % interest Rate It will take me forever to pay it off. This is there plan so you pay and pay!!!!!!!! THEY SHOULD NOT EVEN GET ONE STAR

The Bank of America institution offers free notary services to their customers via scheduled…read moreappointments only. Cool/Thankful. I scheduled an appointment for 3/13/24 @ 11am at the Lake Arbor Way Branch in Mitchellville MD. I walked into the bank at 10:52 am to the coldest non-welcoming establishment I've encountered in my 60 years of life. The two female tellers were greeting their customers by name, and they all seemed so happy. I acknowledged 2 people in suits in one of the glass offices but received no physical/verbal response. The security guard walked from the front door to where I was sitting and begin staring at me. I said "hello" and he kinda rolled his eyes and turned his head. A nicely dressed woman came from a back office, we made eye contact, I said hello, but (no response). She unlocked a door for the security guard, look at me again and returned to the back office. It was now, 11am and my encounter with four non-teller bank workers was so negative that I decided to get in the teller's line to get assistance. My heart sank, when the 2 friendly tellers begin to talk about me as if I couldn't hear them. To sum things up, they considered me a nobody/"maybe she's a carrier dropping something off". One teller came from behind the window in a professional manner, inquired as to why I was in the bank. When stating" I have an appointment, but I couldn't get anyone to assist me," she requested that I return the lounge area where I was previously sitting and being totally ignored. She went to one of the workers that initially dismissed me for assistance. The teller returned to inform me that the worker was busy and would get to me later. It was passed my scheduled time and the bank workers had verbally and/or through their actions, treated me as if I was a non-person/not important/waste of their on-the-clock time. I finally left without being assisted...as you can guess, BOA staff has not contacted me to reschedule, apologized, etc. it's as if I didn't exist to them. After a 2-hour search, I was able to locate and get my legal documents notarized for the price of $5. BOA Lake Arbor Way location is awful to "certain" clientele as this is my 2nd negative interaction at this location and (I've only been inside this location twice) SMH. BOA...you should never make a customer or potential customer feel unwelcome, or less than when visiting your establishment. Although, I don't personally have a large amount in my BOA account, I am a silent partner in two businesses that carries mega balances with your establishment (for now).

You would think, you've been to one BOA, you've been to them all…read more But this one... It isn't that great. I don't like the location. It's in a congested shopping center.

This branch of the credit union is about a 50 minute drive from my residence. Most of my recent…read moretransactions have been via the ATM. Today I had a couple of hundred dollars in loose coins I wanted to cash in. The coin counting machine worked and I received cash from a teller. I had another 50 min drive to make. So, I figured I'd make a pit stop before getting on the road. I was told the restroom was closed for security reasons. Really, what the what? I've been a member of the credit union for over 30 years and I've been using this branch since it opened. This is the first time I was not allowed to use the restroom. That is unacceptable.

The worst PGCFCU. I waited 30min to be seen and process a new debit card just to be told the…read moremachine is broken...something they should've already known. Waste of gas and a waste of time.

This location is terrible. I arrived shortly after 2pm with my mom to handle some business with her…read moreaccount. There was only one customer in the store and two employees. The woman working said someone would be with us so we sat down in the lobby. Next a gentleman comes out and says it's going to be an hour before you are helped bc we have appointments. There was one other customer in the store. This is terrible customer service because they did not even ask why we were visiting. The parking lot was empty and it was a rainy day. I closed my account ten years ago because of terrible customer service at this location. I would encourage others to do the same as well. Lazy workers.... you have no customers not sure why an hour wait for a location where the employees are not helping customers. Please close this location! Terrible customer service!

One of three better branches I have visited. I don't bank too often in an actual branch, perfer…read moreonline. The few times where I needed a certified funds check they have been quick to jump on it. I will openly admit I am a higher profile customer, using Bank of America and also their sister Merrill Lynch to manage most of my investments, so that might be why they are a bit quicker to handle any requests I have. I have even called in advance and they had a certified check waiting for my pick-up. Exactly the service I expect from 'my bank'.

UGH!!! Please fix you door access to theATM for after hours usage. It s double frustrating when the…read moredrive up ATM is regularly out of service also. The only reason why this is two stars is because on the rare occasion i do go inside the branch i have had a positive experience.

I love this Bank of America location!!! The staff that works here goes above and beyond to assist…read moreyou and more importantly, they do it with a friendly smile. I'm always greeted in a welcoming manner and they always do their best to answer any questions or correct any issues you may have. They have an ATM machine in the foyer of the actual bank, as well as one in a drive-thru outside of the bank. Additionally, three lines are there to accommodate the customers in the drive-thru line, but beware, it's usually better to go inside because the drive-thru lines can become a bit long. As with most places, it's better to go during the weekday during work hours and not on the 1st of the month to avoid an abnormally large crowd of people. I've had a few issues with my account in the past and went to this location for clarification and it was corrected within a matter of moments. What can I say, I'm a succer for outstanding customer service and this location delivers!

Deciding to close my accounts with Navy Federal today after banking with them for the majority of…read moremy 14 years of military service and civilian life. I filed chapter 7 bankruptcy and was cleared of my debt. I've had a banner on my account marking me as a debtor for the 8 months of the bankruptcy and did not say anything because it was true. Now that my debt has been discharged for two months. I asked multiple Navy Federal employees for the banner to be removed, and told them it makes me feel ashamed and targeted. I was told that, even though the Federal government says I'm cleared of my debts and I've learned my lesson and have a second chance. If I bank with Navy Federal I have to keep that banner on my account. I'm a simple man from Alabama. If some shit seems like it's racist, it probably is. Y'all were awesome for a time NF. As soon as I figure out how to close my accounts, I will. Because y'all clearly forgot, I'm the customer and I always get what I want. -Andrew C

I will be closing my Navy Federal Account after being a member for 30 years!…read moreI have banked with Navy Federal all over the globe active duty and civilian life with multiple loans paid off. The ATM machine ate $450.00 and did not record it as a deposit. I escalated this through their call center, who were very pleasant btw. Their call center referred me to the branch management. The bank manager would not meet with me. After going round and round with the assistant bank manager she finally went back to the bank manager and they provided a credit after basically asking me to beg. What are we buying a car here?? They were condescending and rude and kept referring to their problems as a bank. Your poor business practices are not my problem. My problem is you stole $450.00 from me and basically calling me a crook. Adios Navy Federal.