I stopped by this location for the first time on Friday, after having my purse stolen earlier this…read moreweek. Backstory - I had no access to my accounts due to chase no longer offering the option to get a replacement card in bank. When I called customer service about the replacement the guy was not that helpful. He placed the order and I had to demand express shipping for an additional fee for my personal and business accounts, that should be to me in 1-2 business days. Which they weren't by the time I needed access to my funds. The Service that mattered - I entered the bank frustrated because I didn't have access to anything at this point. The bank associate Donna was there to change the experience. Besides a warm and friendly greeting upon entrance, when I explained what occurred and showed her my ID she was quickly able to assist. She even went above and beyond and explained that I do have virtual access to my replacement cards via my phone wallet! She walked me through step by step for both my business and personal accounts. She didn't have to take the time to do this (as the customer service rep on the phone should have when I replaced my card) but none the less she did! She provided empathy and stellar customer service, which is what matters most! Thank you again Donna! You rock!

This is one of the best banks I have ever been to. I had a business account with Chase Bank. The…read moreservice is always excellent. You receive water, folders, and printed statements - all at no charge. I am HOH as the H Street Corridor coincides with Gallaudet University and a lot of people do not understand the HOH community. I am also DeafBlind, this bank has excellent accessibility.

Yelpers here is the 411 on Capitol One:…read more Pros: *free checking & savings *the cafes are nice *the real humans that work behind the counters are great *little perks here and there are amazing My 1 star review is purely for their online banking customer service. Particularly their online customer service "manager" Sonja. Capitol One has a history of sending people "Oops there is an error message", dating back to 2020 from my research. It still hasn't been fixed till this day. See Reddit thread here: https://www.reddit.com/r/CreditCards/comments/i9e9wu/capital_one_hit_a_snag_error_message_and_other/ Last post was made 1 month ago, and it happened today. It is very apparent they have an incompetent tech team, who still has yet to fix this issues 3 years later. I've logged on last night with no problems, until I started to get the error message. It took me 3 phone calls, 4 transfers, 5 holds, and 48 mins trouble shooting, and speaking to Sonja to tell me: "You're locked out. Because it's a algorithm thing with banks." Me: "I've had Citibank for the last 10 years (still do), Chase, Wells Fargo, WaMu, BoA, and this is the first time that I've encountered a banking institution telling me I'm locked out due to an 'algorithm'." Sonja: Uhhh... I don't know what to tell you. I can send you a letter. A letter wasn't going to do anything. People on the Reddit thread has said that this letter does nothing to help solve their issues. I asked to be transferred to their Tech Department, which by the way, get this... "Refused to talk to me (the client), because I haven't been locked out for 24 hours yet." No, I didn't get the wrong password. I simply logged on too many times, according to Sonja. That's the BIGGEST nonsense I've heard in my life. Even then, that sounds like a THEM problem. If I was truly locked out, wouldn't there be a you're locked out of your account message? Sonja kept repeating how much was in my checking account. However, that's not what I asked her. I asked her to transfer me to either her supervisor, or these tech people who flat out refuse to take peoples calls before the 24 hours is up. Sonja claimed there was no one there, so she just literally threw her Direct Report under the bus. I can smell BS from 2,000 miles away. Either get it together or get your story straight.

This is my home location of Capital One Bank and if you live on Capitol Hill it will be too. It's…read moreon a main street near dozens of restaurants and bars and has a 24/7 ATM outside where you can deposit checks, withdraw money, etc. The staff who work at this branch are efficient, helpful, and friendly.

From the location to the customer service.. there's always an issue at this location. Every time I…read morego there's drama , slow service or both... unfortunately this is the closest location to me and every time I go I say a prayer... nothing changes..

I have a mortgage with TD Bank branch on Rhode Island Ave NE Washington, DC. I don't visit often,…read moresince I only have a mortgage, no other accounts, but when I do visit, I'm always greeted with some of the friendliest branch employees. The branch manager Natasha Johnson is a pleasure to work with and even though she couldn't assist me in one request, she offered to be the notary and get two employees as witness for a form I was going to go else to get signed. The store is always clean, modern and nice and cool during this hot july month. :) Sorry to see the other negative reviews and know how bad business can affect someone's view of a business and it's employees. Hopefully those negative outcomes have been corrected.

I reported a fraud done on my account for $400.00 and was denied coverage due to receiving my…read morewallet back.from it being stolen. I rerequested when i was going to close my account due to this and she said i couldn't receive my money back. So i kept open and resubmited my claim to be denied again. PNC don't have your back. I even got a criminal police report for it. !!! Tammy Davis

Sherisse. There had been 48 hours prior to the 24 after deposit and I was sure it cleared but to my…read moreknowledge it never did. This is my first time using PNC. Not really familiar with how to navigate the mobile app. Being affiliated with another since 1995 which made things seem normal. I've made several calls In for assistance. They tried multiple times to text a one time initiation. It didn't come through then and still will not. Another day for that. Finally I went in, met Sherisse, presented my problem while adding that the sign on door suggests using opposite entrance. There was no way to connect from one building to the bank. Who suggested that door decal? Please take it down. Nonetheless, the two of us shared a laugh while Sherisse initiated the correct way to deposit on mobile. Oh don't misunderstand that I didn't do it correctly, ( as I thought) It was put in the wrong account which made an issue. Sherisse was extremely kind, great listener, very patient and warm. I felt as if we've known each other. Whatever the core values are for this branch I'm pretty sure she excelled. Thanks again for your tutelage.

I have been a customer of NCB over 50 years (since 1972) and I've always been impressed with their…read morecourteous, professional service. After I retired in 2008, I went from Capital Hill to the Chevy Chase branch. At CC, I used the drive-up window. Well, one day I needed a deposit slip so I went inside. To my surprise, the teller greeted me by name! That's right, the teller knew my name. No big deal, but it made my day.

I've been a customer for ten years and love this bank. You can walk in and always find someone to…read morehelp. Great customer service and good rates.

I have been with Bank of America for 19 years with no issue until this specific branch is the worst…read moreI've ever experienced. I had to visit the bank to request a temporary card because I lost my cards and my driver's license. I tried to prove my identity with my temporary driver's license paper, and my bank account number and etc, but they wanted more from me. They asked me to show my previous state's driver's license. I explained that I no longer live there and that it was from six years ago. Why would they need my old address from another state if I have my current address in the system and my temporary driver's license? The manager looked down on me because I am deaf. The bank tellers were trying to help but didn't know how to install the temporary digital card. I had to figure out how to get the temporary digital card in my Apple Pay on my own. I feel like the manager needs DEI (Diversity, Equity, and Inclusion) training on how to work with deaf and hard-of-hearing individuals. He treated me like a fraud simply because I am deaf after I asked to withdraw the cash because I need to purchase I need. This behavior is audist, period.

Their money market accounts only go up to 0.06% and their CD's only go to 0.15%. The current MM…read morerates are 4-5%. They are literally gouging their customers. Shame on BoA.

Congenial and very helpful staff, prompt assistance and sizable parking. Hidden away and usually…read morenot crowded . I plan to use this location for my commercial and personal accounts from now on.

One teller working. Nine people in line. After 10 minutes and not moving an inch, I had to leave…read morewithout completing my transaction. I suppose I'll have to find a branch in a predominantly white neighborhood in the hopes that it will be fully staffed.

Nice bank but these lazy young people kept me waiting while they stood behind the window gossiping…read more My time is valuable. I don't like waiting for no reason. Then she made a huge deal about my signature. Girl just sign the damn paper so I can go.