Communication! Very important, do no make promises you have no intention of keeping. Several…read moremonths, emails, no return, finally a return, "parts arriving next day, well call to set up appointment to install" Phone call never came install never completed. Very sad, I know this company when they were on East Ave, (Lyle) we did several business dealings with them. At home and our business. That said, it takes a lot to "ruffle my feathers" and I rarely write a complaint, I can't even recall When I did.if I did. This took a lot out of me to do this. Very disappointed. I wish Scofield Window and Door great business in the future but reading other reviews, I see this is not unusual. Follow-thru is extremely important. Get it together!

They failed to return my phone call concerning garage door service. Very poor customer service.read more

AE Door originally installed our garage door and opener in 2012. I called them late last week to…read moreset up an appointment to replace the seal at the bottom of our garage door and to do an overall check-up and lubrication of our door and automatic door opener. I was able to get a service appointment quickly and at a convenient time. Ron Schmidt arrived when he said he would and performed all the service in less than 30 minutes from his arrival. The new seal should keep out small critters - and probably large bugs, and the garage door is much quieter now when it goes up and down.

awful people, had them at my home to service garage door...their "tech" broke the exterior pad…read morewhile trying to fix it...then i was told to search the web to find the part needed to fix what he broke...then i persisted and they said they'd get back to me...then they lied saying i had come to their showroom which is not true nor have i ever been to their showroom and that's not even pertinent to the issue...i was handed off to someone in their maze of experts who said they'd get back to me, that's a year or so ago...warning to those that believe their ads and hype, they are absolutely terrible, they lie, they don't follow up and they should be avoided like the plague which is actually a good description of these people...stay away unless you want to be ripped off...pass the word to others please...

Great job of installing all new windows in my house. Ken did a great job quoting and estimating and…read moreMike and Steve installed all 14 of the windows in a day and a half. They were very quiet and clean while working inside. This is the third time I have used Schneider's and they always do excellent work.

Very nice people to work with. They did an excellent job and were quick to respond and very…read moreprofessional. I would highly recommend.

I've used Highfield for7-8 years now. They've replaced a garage door for us and installed openers…read moreat a couple of family homes. We couldn't be happier. They charge less than the big box stores and have a much better warranty. Every time I've called them they come out within 24 hours I'm a customer for life.

I hired them to install new top & bottom door seals on my garage doors. The doors were 25 years old…read moreand starting to fail. I chose their company, because I wanted to do business locally. The service manager & Rodney told me that the correct door seals for my existing doors were no longer available. Highfield Door Sales installed universal door seals which clearly did not fit our doors and were not installed properly. The aluminum door seal they installed was cut too short on the ends and hung down 1/2 inch below the bottom of my doors. Their solution was to fill the large gaps with big globs of silicone. The rubber going to the outside edges were not attached to the bottom of the aluminum frame and hung down. The doors did not seal to the floor properly and water leaked underneath them when it rained. This was not a professional installation. I texted pictures to Rodney's phone of the terrible job we received and he stated by text back "the way the bottom retainer was installed is completely unacceptable and I totally agree with the top seals not being secured enough". We also had them grease our doors and hinges and they sprayed lubricant all over our door hinges. They did not wipe it off and it ran down all of our doors and left dirty streaks on our white doors. Again, Rodney stated by text "I totally agree with you about them not wiping the excessive lubricant off completely unacceptable". They came out a 2nd time and installed a new set of door seals. The 2nd time was not much better. The door seals were tighter to the bottom of our doors, but they cut the rubber seals at the end and rolled them back onto themselves. Eventually, the rubber began to hang down and hold water inside of them. They were not attached to the aluminum frame at all and did not seal to the frame or the floor. We called other garage door companies. The correct seals for our Haas doors are in fact still available and have been used by Haas doors for over 25 years. Rodney and his service manager were not truthful with me, both of them told me the original Door seals for my garage doors were no longer available anymore. I told Rodney I found the original door seals for my doors in stock at other companies. After all this , Rodney stated he could of got them from a 3rd party. TL Doors installed the correct Haas door seals on our doors. I sent Rodney the bill from TL Doors for $ 650.00, which was very reasonable. My bill from Highfield Door Sales was $ 1775.00, I should not have to hire someone else to fix a job I paid twice for 9 months after they installed them. Rodney agreed to refund me the $650.00, but then only gave me a partial refund back of $386.00 leaving a balance of $ 264.00 due to us. About 1/2 hour after my last request for payment, Mr. Highfield gave our dealership a 1star review. This Retaliatory review came about because of poor workmanship by his company and poor customer service to resolve this issue. Rodney said he had issues with 2 trailers he bought from us from a 1 1/2 and 2 1/2 years ago. Everything was fine with his 2 trailers, until we demanded payment on the balance due of $ 264. Rodney agreed the door seals installed by his employees was not a good job and in his own words by email, "Totally Unacceptable ". Mr. Highfield said he would refund our money back that we paid TL Doors of $ 650, but only gave us a partial payment of $ 386.00 leaving a balance of $ 264.00 due to us. You would think a reputable business person would settle this with us and repay for the poor job by his company, but NOT Rodney. Keep in mind this has been going on since last year. Mr. Highfield has been very unprofessional in resolving this matter and even stated in one of his emails towards me on 3/25/26, "you are a complete and utter jackass". Another email an hour later from him, "You are a mess sir. You probably should get yourself a psychological evaluation of your mental capacity because you have some serious problems". All of this profanity and defamatory remarks towards me is unacceptable, Great customer service Mr. Highfield WOW just WOW

Use DEFENDER GLASS BLOCK, you will not be disappointed in any way! SPECIFIC FACTORS WHY: 1…read more Answers and returns calls/text right away. 2. Owners Zach - dark haired and Luke - wearing hat (pictures attached) extremely professional, great personalities and honest business practices. 3. Very reasonably priced. 4. Measure and installation within days. 5. No extra work, unless discussed with customer prior. 6. Leave work area clean and installation took about an hour for two windows. When I called Zach (pictures included) answered on the second ring. Was out the same day to measure, and by Saturday, Zach and Luke had two glass block basement windows installed. We will use DEFENDER GLASS BLOCK for all our glass block needs. Highly Recommended!

I found Steve from Great Installations on Thumbtack when I was looking for someone to enlarge two…read morewindows. He was very responsive, professional and efficient. He came out to do the quote when he said he would, charged a reasonable rate, and completed the job as scheduled. The windows look great. I followed up with a small issue with the insulation coming out on one of them a couple days later and Steve came right out and fixed it, no questions asked. I appreciated his quick response in order to make sure everything was perfect.

They put stickers with their name and number on the garage doors that they install. This is a…read moregenius move, and 100% why I called them initially. You might think that seems like a fishy tactic to lure in customers for shoddy work. Definitely not the case here! Scheduling the appointment was a breeze and the technician let me know when he was on the way. My issue was a dead circuit board in my 20 year old garage door opener. The tech went over the replacement options along with clear and upfront pricing. Once I decided, he was able to do the install right away! While he was there he went ahead and gave my other garage a tune-up as well. Both doors are quieter and smoother than they have ever been. It's actually kind of amazing how much better they are now. I highly recommend them for anything to do with your garage doors. Thanks!

Called Cincinnati Door & Window to inquire about the installation of two garage door openers. I…read morecalled them based on other reviews and ratings similar to this one. Lonnie took my call, answered all my questions, and quoted me a fair price based on what other such installations have cost. A month later I called them and scheduled the installation. (Needed to get some electrical work done first.) When Adam arrived he did some quick measurements based on how the garage doors opened and informed me that the track for the belt drive openers wouldn't fit since I had such a low ceiling. He took photos and discussed it with Nick, the Service Manager. After some serious discussions a solution was found and thanks to the exceptional team of Adam, Nick, and Lonnie I now have excellent garage door openers and an answer why previous owners never installed them. Great problem solvers!

We were in a hurry to get some glass block windows for our basement. We called Block-Tite and they…read morewere able to come measure, give us a price, and install the windows by the next week. I was impressed that they were one of the only companies I could find that uses mortar, instead of caulk between the blocks, which is known to be a lot stronger. Definitely recommend giving them a call if you're looking for basement windows!

Windows are fine, but workers damaged walls and paint during installation. Plus, there was glass…read moreEVERYWHERE in our basement. All could have been avoided if drop cloths and a little care were taken during installation. Very disappointed.